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Marc

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Everything posted by Marc

  1. Marc
    Hi Nathan, Just spoken to one of the developers, and we are aware of the issue. Its being looked into at present
  2. Marc
    No problem. Thank you for letting us know
  3. Marc
    Hello, I dont seem to be able to replicate this any longer. Can you replicate still? If so, we may need to investigate this on your instance so I can get a ticket created for you
  4. Marc
    Before you do provide these. We can see there the permission has been switched off there. These dont look to be post before register, unless those users have managed to complete their registration. If they have, then this could have been done regardless of that setting. If they havent, then they actually posted as guests there, and the guest permission for those forums has been removed. Guest posts for Post before register simply dont show at all unless they register
  5. Marc
    As mentioned above, post before register will not allow people to complete a topic, so I suspect something else is happening here. We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  6. Marc
    you have a non-registerable name set as the following, that will match on that name: *ass*
  7. Marc
    No. Rebuilding will not cause sending of notifications for those issues during rebuild. Only for those after the rebuild, where requested to be received by the member in their settings
  8. Marc
    Please fill in the login email rather than display name, as your site requires that for login
  9. Marc
    Please let us know the next time you see this happen so we can take a look while the issue is in place
  10. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  11. Marc
    No. On the "Server Environment"tab, you will see "Enable template disk caching?"
  12. Marc
    Do you have an example I can take a look at?
  13. Marc
    Please feel free to let me (or any member of staff) know, and we can review from there. No need for the apology. Frustration happens 🙂 Glad you found the cause there
  14. Marc
    We have an open bug report for it at present. I am unable to give a date for fixing this at present unfortunately
  15. Marc
    Please use PHP 7.4. There is an issue on PHP 8 with installation at present
  16. Marc
    If you are having issues, I would suggest not having it cache on disk. That will not be suitable on all servers. Is it working correctly when that setting is switched off?
  17. Marc
    There would be no other way in which to do this unfortunately.
  18. Marc
    Thank you for letting us know, and glad to hear you are back online
  19. Marc
    Glad to hear that has now resolved your issue
  20. Marc
    There is certainly a possibility that 3rd party code could do that, yes. All I can tell you for certain is that there is no function in the software that would do any of that. Do you have any caching running on the server at all?
  21. Marc
    That would be an issue with the system writing template cache. Given you have said its doing it only for some time afterward, it sounds like there is a speed issue on the server writing these. Have you perhaps switched to use disk caching for template cache? If so, have you tried switching that back?
  22. Marc
    This message is coming from your server when visiting that location SSL: unable to obtain common name from peer certificate You would need to contact your hosting company to correct that. I realise this may be yourself given you have mentioned WAMP there, however this is a server side issue unfortunately.
  23. Marc
    I need to clarify before anything else here, we do not disable or switch off your site when your key shows as invalid. Not in any way at all. We would also not change any settings in any way for any other reason, unless you are running an upgrade and it tells you as much. Given the above, there is something that has happened on your server to cause this, which you will need to trace down. From what you have said, this sounds very much like someone has been messing in your admin CP, or on your database. So I would track those first of all. The license key issue is likely due to not being able to contact the license server at the time. That would simply need a refresh, and would only remove that message, and enable you to do things such as access marketplace, and run the spam service and run upgrades. Nothing else in any way is affected by this. Have you managed to recover from the issue, or is there anything else you need assistance with to correct?
  24. Marc
    Please check your server for mod_security and securi. One of these it looks like is blocking requests and causing your issues
  25. Marc
    We would have to remove that for you if you wanted for it to be removed. We do not support editing the login page any longer, no. If you want us to remove it, please update all access details on file
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