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Marc

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Everything posted by Marc

  1. Marc
    This may actually be me who is incorrect. Where is this community as the link you posted is a closed one EDIT: I have closed the other topic so we can continue here
  2. Marc
    I can certainly ask, Nathan 😄
  3. Marc
    Excellent. Glad to hear that got the upgrade through for you. Check in Support in your admin CP and ensure its not stating you still have dynamic tables. If it does, I would suggest checking for whatever others there are and changing those too. Just saved you having any issues in the future.
  4. Marc
    This is something whereby the code is looked at by a developer. This is not something that can be automated.
  5. Marc
    While I understand your concern, please do bare in mind that if we release an update that affects every theme, then every theme author will submit a new version of every one of their themes. This is in addition to updated applications and plugins. These things do take time to go through. If you have items that your site relies on, you should really check there are updates for these before updating your site.
  6. Marc
    You would need to contact your hosting company to ask why you are unable to set that correctly. This is an issue on the host side unfortunately
  7. Marc
    What the block shows is based on UTC time. So 'today' would be 00:00 UTC to 23:59 UTC
  8. Marc
    You would edit the database in question, and on the options tab, switch off "Allow searching"
  9. Marc
    No problem at all 🙂
  10. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  11. Marc
    I have created a ticket on this for you, so we can look closer at this
  12. Marc
    This would be the issue
  13. Marc
    Please let us know as soon as you have that, and have something logged we can look at
  14. Marc
    This is in our developers queue at the moment. Support of an advanced nature can take some time to address
  15. Marc
    Could I please confirm you are aware these work on UTC, and will therefore always follow that timezone?
  16. Marc
    The issue you have there is a crashed table. Youwill need to contact your hosting company regarding this issue to resolve it for you
  17. Marc
    This is more information than previously. What downloads are you trying to buy? Is this something on our site, or something on your site? We have very little information in order to look at your issue here
  18. Marc
    A patch has been released to resolve this issue. Please visit support in your admin CP where you will see "optional patch" available.
  19. Marc
    A patch has been released to resolve this issue. Please visit support in your admin CP where you will see "optional patch" available.
  20. Marc
    You have quite a few modified files there. One of which is the login handler for google which is showing up there. Please revert these to their defaults and test in the first instance
  21. Marc
    Always bare in mind that when stating "we've only changed", this is by very definition custom. Its always worth checking those items first, as you have seen there. The simplest way to check first of all is by going to support in the admin CP, clicking customisation overview, and clicking disable. You can then open your site in another tab and check if the issue is present. You can then click to enable again once done. Its just a quicker way for you to check
  22. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  23. Marc
    There is no way in which to do this within the core platform. The only option for this is 3rd party development
  24. Marc
    As mentioned above, this is a bug with PHP itself. They have patched what they believe to have been an issue, and broken things in the language. We are working to work around this issue.
  25. Marc
    Please check on other language packs. It would appear you probably have a language pack that hasnt got a name set for that language
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