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Marc

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Everything posted by Marc

  1. Marc
    There is nothing that would stop you from copying and pasting GIF images. What problem are you having when you try this? I have copy/pasted the below
  2. Marc
    While I understand what you are saying there, the issue with locales is one related to the server itself.
  3. Marc
    If the above doesn't work, please provide the invoice number you are trying to mark paid.
  4. Marc
    There is no issue with this at present no. If you have an issue showing manual upload, its because the system was unable to unpack the files at the time, and you should indeed manually upload them
  5. Marc
    No problem at all. Thats what we're here for 🙂
  6. Marc
    This is actually the reason you need to allow the domain name and not the IP associated with it. This can change at any point, and there is no guarentee of that being within a set range.
  7. Marc
    You could actually use upgrade/downgrade on products also. There is that facility on general products to upgrade/downgrade between products within a given group of products
  8. Marc
    You would need to install from System->Site Features->Applications as you have all applications now you are on cloud 🙂 With regard sendgrid, you can set up sendgrid in System>Site Features->Integrations, but that is not incoming emails. Thats outgoing. With incoming email, you would need to speak to email providers on that. The only incoming emails on your site itself are those which go into the support. If you are referring to general emails, we do not provide an email service for your domain. Most people, if wanting email related to their domain, will set up an external service (office 365 tends to be a popular one) and then send us the domain entries that are required for their email. We can of course set up any domain entries required on your domain
  9. Marc
    Have you checked to ensure they have permission on the modules for guests? The error would indicate an issue with module permissions
  10. Marc
    You would need an external POP3 email in order to receive emails. You would then add those details to commerce for incoming email. We do not provide an incoming email service
  11. Marc
    System->Settings->Email is where this can be found. It would either go from our cloud email account or if you have an external email supplier, you can set up their details there.
  12. Marc
    We would need an example link in order to take a look, and you would need to be an alternative contact on that account if you wish for us to look. Assuming it's the one you selected there. Please confirm
  13. Marc
    You have to switch on this, which I have just switched on for you
  14. Marc
    Have you switched hcaptcha on within your admin CP?
  15. Marc
    Custom blocks are available only with the pages application, which is why you are unable to find this block.
  16. Marc
    I will have a go with that, thanks
  17. Marc
    Glad to see you got the upgrade through 🙂
  18. Marc
    It likely means permissions are an issue on your server. Check if you are using suPHP or suExec. If so, you will likely want to make sure nothing is set to 777 or 666 on the server
  19. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Please also let us know the member ID
  20. Marc
    We would not provide support over zoom. What we would need is an example member and example club, along with access. Once we have that, we can take a look
  21. Marc
    In addition to the above, you will want to ensure you can update your server to a compatible version of PHP. On this upgrade, you are likely to need to upload a fresh set of files and upgrade from /admin/upgrade. The reason for this is you are going to need to update to PHP 7.4 to upgrade, and Im not sure 4.3 will work on that version. In general Make sure you can obtain newer versions of any plugins/applications that are needed Make sure you can obtain newer versions of your theme Make sure your server can meet the latest minimum requirements Test if you can do so first Most importantly - Ensure you have full backups of both files and database, and that you can restore them to fully working order if something should go wrong.
  22. Marc
    Club leaders are indeed able to manage the club itself, and add items. There is no way around that as this is the function of a leader in terms of how the software was developed. There is no way in which to set up templates for clubs at present
  23. Marc
    I would certainly suggest disabling that and checking again before anything else
  24. Marc
    You would need to go back to the cron area, and get the new command to run
  25. Marc
    As mentioned above, I would need this
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