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Marc

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Everything posted by Marc

  1. Marc
    Very sorry to hear about your father. Please let us know once you have managed to get that done, and we can take a closers look if needed.
  2. Marc
    You would need to speak to the author of that application to ask the question. We would not be able to advise on 3rd party items, unfortunately.
  3. Marc
    Before we go any further through this, please update your site to the latest release of the software. You appear to be a version behind (soon to be 2). You would then need to ensure the user you have on file has access to see the items in that feed if you still have an issue. We dont seem to have that access at the moment unfortunately.
  4. Marc
    As mentioned, if you are unsure, please update your access details. We can take a look and advise 🙂
  5. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. In addition, please could you let us know the user you are logged into the admin CP as?
  6. Marc
    Sorry for the confusion here. We dont actually support version 2.0 endpoints as of yet. You would need to use version 1 endpoints and request the permissions at present. We do have this on our list of things to do.
  7. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  8. Marc
    There is no way in which to do that at the moment, however I have moved your ticket to our suggestions forum, where it may then be considered for future releases
  9. Marc
    Could you please confirm you have exactly that issue shown above?
  10. Marc
    Please feel free to run slow query logging again for a while and let us have another copy. This may well have changed now your table types have changed. What I would ensure you are aware is that resources are not the same as correct configuration. You can throw as much resources as you would like at a server containing mysql, but if the mysql instance itself if not configured to efficiently use that data, then it will make no difference
  11. Marc
    You would need to contact your hosting company on this issue. The problem you have is a crashed or missing table. In. this case the table core_follow_count_cache
  12. Marc
    Your site is actually in a forum folder, which may be what is causing the issues. Please click on check again, and it should work after changes I just made. If it doesnt, please disable 2 factor authentication so I can take a look for you
  13. Marc
    There isnt much I can add to the above. Default configurations of items are something your hosting company would need to resolve
  14. Marc
    Have your tried clicking to check again? It may well be that it cannot contact our licensing server due to blocks. Please check nothing is blocking outgoing connections on your server
  15. Marc
    This would indicate something in your background tasks is likely causing an issue. Your login details appear to be incorrect, so I cant log in to take a look for you. If you check your background tasks to see if its anything relating to 3rd party items first of all. If it is, report to the author. If its not, please update your access details on file so that we can take a closer look for you
  16. Marc
    You cannot upload them. You would type them within Members->Bulk mail.
  17. Marc
    What is being referred to here is not automatic posting to facebook. We do not currently have the functionality for this. You may be able to use zapier to achieve something like this however.
  18. Marc
    Googling the message you are getting there, this appears to be an issue with your browser. Please check your browser is up to date in the first instance and let us know if this resolves your issue
  19. Marc
    Please update your site to the latest version of the platform. Once you have done this, if you still have the same issues, please update all access details, and we can take a closer look for you
  20. Marc
    It looks like there are still issues in terms of permissions. Please check that your uploads directory and all its subdirectories are writable in the first instance. The other thing that can cause issues is if you are using suPHP/suExec and have files that are set to 0666, these can be blocked from being used on the server.
  21. Marc
    Do you have an example of this that I can take a look at?
  22. Marc
    Your site appears to be working correctly at the moment. Are you still seeing issues?
  23. Marc
    You could potentially achieve this using Zapier to copy content. It depends on how far you wish to go with this. For example, posting the whole topic may be achievable, but you wouldnt really be able to sync replies for example. I can tag one of our developers who may be able to advise further for you.
  24. Marc
    As mentioned, you can switch those off if you wish to do so. If you go to System>Content Discovery>Themes by changing the 'Activity stream settings' items shown in the top right
  25. Marc
    The answer is no to adding a video to the gallery in that manner. The only way at present would be to upload
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