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Marc

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Everything posted by Marc

  1. Marc
    I have tagged our developers to see if there is anything else we can suggest here
  2. Marc
    Sorry, could I clarify here, its not yet moved anything at all to your s3 bucket?
  3. Marc
    I have created a ticket on this for you, so we can look further into the problem. Please leave cloudflare disabled until this is resolved
  4. Marc
    As mentioned in your other topic, there is no code that would force it to do so
  5. Marc
    There would be no CSS code that would be able to enforce that, as it depends on what the code is that has been pasted
  6. Marc
    There would be no way in which to do this at the present time, unfortunately. They would indeed need to visit the post itself.
  7. Marc
    Unfortunately, there isnt really much I can add to what has already been said here. Its pasting exactly what has been copied. So is a background has explicitly been set in code, it would indeed add that
  8. Marc
    As mentioned above, this would happen in any editor
  9. Marc
    This is something which would be a hosting issue, rather than an issue with the software. Once the download starts, the software is no longer involved
  10. Marc
    The above would indeed be your only option there. The issue is that the source you are copying from has a background and text colour set, and so its pasting exactly what was copied there It would not paste images, as you are now pasting plain text.
  11. Marc
    You havent said what error you are receiving. Please create another topic relating to this if your issue is not related to twiter
  12. Marc
    Please check this with default unaltered database templates. Its very likely this is what is causing you problems.
  13. Marc
    The setting you are looking for is in System->Settings->Posting, and is called "Automatically Embed Links". If you switch this on, it should solve the problem for you.
  14. Marc
    Issues such as these are generally caused by caching problems. Taking a look on your site there, it seems this is not clearing as I would usually expect. I have noticed that you are using cloudflare. Please could you disable this, then go to support in your admin CP and click clear cache. Refresh the page and see if the issue is still present
  15. Marc
    You would also need to speak to your host on the key length issue there
  16. Marc
    You would need to look further into this with your hosting company. The underlying error for this is indeed a mysql issue IPS\Db\Exception::2002 Connection refused
  17. Marc
    Similar issue, but slightly different area
  18. Marc
    As you stated this was the error, it was trying to allocate over 2G Fatal error: Allowed memory size of 2147483648 bytes exhausted (tried to allocate 1077367400 bytes)
  19. Marc
    Im not able to replicate this on the latest beta release, so it does seem it has been resolved in the next upcoming version
  20. Marc
    There would be no way to reply to a specific post without doing one of the above to state what you are replying to
  21. Marc
    Sorry, Im a little confused here. You had checked your error logs and it states there that you are out of memory, which is what is causing you the issue. This would not necessarily correlate to file size. If you havent upped the memory limit since you were trying this last, then nothing will change. You need to temporarily significantly increase your memory limit setting.
  22. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  23. Marc
    The problem is that you are changing the wrong value. Its memory_limit that you need to be increasing
  24. Marc
    Done 🙂
  25. Marc
    A ticket was already created for you on that, and we are awaiting response from yoruself. Please respond to the email and we can then proceed
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