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Marc

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Everything posted by Marc

  1. Marc
    You will see the responses on your email. There is no other interface for these
  2. Marc
    That would indeed be the reason then. MOV files will only be automatically played on apple products
  3. Marc
    Please could you provide more information by letting us know the exact report you are looking at? We can then take a look at this.
  4. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  5. Marc
    Thanks Nathan. Taking a look now
  6. Marc
    Thankyou for confirming 🙂
  7. Marc
    No problem. Just let us know if you see that happen on any future upgrades
  8. Marc
    Ah, I see. No there is nothing within the software that will do that unfortunately.
  9. Marc
    Glad to see you got that upgraded. Its likely the upgrade procedure has actually run the queries there, so you shouldnt see them going forward. However if you have that issue in the future, of course let us know
  10. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  11. Marc
    It may well be a bug here. As mentioned, it should really be seeing the changed if you are making them, however if not it will correct them during the upgrade process
  12. Marc
    No problem at all 🙂
  13. Marc
    It should indeed be showing if the version number has changed in the theme itself. My colleagues will be able to confirm that once they have taken a look
  14. Marc
    Unfortunately, I am not aware of this as I cannot see the database. Please upload a fresh set of files from your client area, then run the upgrade from /admin/upgrade if you are sure you have those database updates in place.
  15. Marc
    What Nathan is trying to point out there, is the issue is with that product. If you already have the latest release, you need to contact the author as that is what is causing you issues, unfortunately.
  16. Marc
    As mentioned in the response there, we have an open bug report for that.
  17. Marc
    I have created a ticket for you on this for our marketplace team. Someone will be in contact as soon as possible.
  18. Marc
    No problem. Good luck with getting the permissions sorted 🙂
  19. Marc
    Indeed there would be no way to change the ability to add pages from groups at present, however other content related items can be added/removed in the manner described above
  20. Marc
    Thank you for letting us know 🙂
  21. Marc
    There isnt really any 'best practice' for this, as its unique to the individual site. Your suggestion on how to set it sounds fine, however only if there is a situation where 'supporter' doesnt have any member permissions. If it's the case that every supporter gets the permissions of the member group, then you might as well set permissions on the supporter group
  22. Marc
    You actually have it set up like that. So they could pay for another renewal again, and even do it again after that if they wanted. It would just continue to extend it
  23. Marc
    Please disable cloudflare in the first instance. While I understand you have no logs there, we do need to rule this out
  24. Marc
    It seems that restore is not going through correctly unfortunately. I would check both of these. If you are using tools such as PMA, I would advise instead using the mysql commandline interface to export and import those
  25. Marc
    Before you go ahead there, could you explain what you mean by SMS confirmation by phone? Are you referring to 2 factor authentication? I ask as that is already a built in function
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