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Marc

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Everything posted by Marc

  1. Marc
    Could you please provide me with an example transaction that is present that has not been marked paid?
  2. Marc
    You need to respond to the ticket with all information relating to the latest round of issues, and more importantly, give permission for 3rd party items to be disabled while this is being tested
  3. Marc
    There is nothing I can see in those logs. We should have another release out shortly, so please check on that once its available, and then let us know
  4. Marc
    There is no way inw hcih to do that at the present time unfortunately. Please feel free to post this within our suggestions area, if you would like to see this appear at some point in the future
  5. Marc
    Unfortunaetly, there is nothing further I can really offer without developer assistance to see whats happened there. If you can show a before and after example, I can get a ticket created to see if we can see anything there
  6. Marc
    We can certainly help you with that. If you log into your client area, and click on your license, you will see a "Licensed URLs" section. Click on the link there to set up a new domain on your cloud account
  7. Marc
    Your site appears to be online at present. Are you still seeing this?
  8. Marc
    It looks like they are using a link from their email to get to the site, or have saved an email link. Essentially, they are using the validation email rather than visiting the site directly by the look of it. I would advise on checking that first of all
  9. Marc
    Thank you. I will let you know if we need the details there. We are looking at something internally at present, but if that isnt the cause, we will get back to you
  10. Marc
    Spent a while trying to replicate this, and dont seem to be able to replicate it myself unfortunately. Is this consistent enough for you to be able to screenshot both the topic you are on (and provide URL) and also the results of your unread stream when you check and its said no topics? Just wondering if I may be able to see something on that screen to point us in the right direction
  11. Marc
    It looks like you have a 3rd party application which is not compatible with PHP 8.1 there. You would need to identify which one it is and report it to the author
  12. Marc
    This is not actually triggered by clicking return to site. Its triggered by the paypal API. It wouldnt actually matter if they click to come back to the site or not. If you have an issue whereby this is not happening, we would require information on this so we can look
  13. Marc
    Unfortunately, nothing has reallyl changed from when this request was originally put in here. We cannot assist further as we cannot go through the relevant steps to identify the issue. While I fully understand this may be frustrating, and you may feel the issue is no 3rd party, I would ask you to consider the fact that there are no logs related to these, no failed transactions related to these and its only happening on your site. So there is indeed something specific related to your setup that is causing the problem there. Without being able to progress through our diagnostic procedure, we are unfortunately at a bit of a stalemate. You had a ticket there, which would have been escalated with details at the time, however without 3rd party items being allowed by yourself to be disabled, we would not be able to assist. You did also state you found the issue and it was a bug, but provided no information for this
  14. Marc
    This was resolved back in a 4.7.0 beta in June. What of the above is still remaining?
  15. Marc
    If its already been escalated, it will be there awaiting addressing. Refund requests can take some time
  16. Marc
    Its not entirely clear what you are seeing here. Please note, do not compare this to your own site as our site is set up differently (its actually more than one site). Please screenshot what you see at each point and we can go from there
  17. Marc
    This is actually my fault. My apologies. I had missed your PM there so hadnt seen your reply. I have now sorted that for you. This has however been passed to our engineers as there is more than one person having the problem You should have recieved a response on your other email address that I copied in. If you are not recieving that also, and that is on the same provider, you need to contact your mail provider unfortunately.
  18. Marc
    I have flagged this up to our developers to take a look at. We have a couple of these around at present, however havent get had one with access details to take a look until this. Thank you for that info 🙂
  19. Marc
    In the first instance, please check with a default unaltered theme, with all 3rd party items disabled. If that works, you will need to enable them one at a time until you find what is causing the problem there. Once you have found the item causing the issue, please contact the author of that item to request an update
  20. Marc
    Just checked this myself and Im not seeing that issue. Have you since resolved this?
  21. Marc
    Spam is actually just a status. You could change that to "People I don't like" if you wanted, but it wouldn't do anything you dont set that department to do. By default it simply sents a reply to say its spam, and closes the ticket
  22. Marc
    Please add any additional information to the ticket that was created. 🙂
  23. Marc
    It would check if there is another unread topic at the point you open that topic. Have these not been posted since you opened the topic?
  24. Marc
    There is no specific list available unfortunately. We require all standard PHP extensions (those which would be enabled by default), plus GD and MBString
  25. Marc
    Unfortunately, without investigating, it would be impossible to say. That would really be an investigation for your hosting company.
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