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Marc

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Everything posted by Marc

  1. Marc
    Thank you for letting us know. I have added this to our internal bug tracker
  2. Marc
    I have created a ticket on this for you so that someone can take a look
  3. Marc
    There is no way in which to do that as managing tickets is an admin CP item. You could give them only access to that section in the admin area of course
  4. Marc
    No problem. Sorry we couldnt be of more assistance on this one
  5. Marc
    Very glad to hear yo uare now all sorted 🙂
  6. Marc
    That sounds quite odd. While that has resolved it for yourself, I have tagged our developers in this to see if there is something else we need to note. In the meantime, if you have any caching, please let us know
  7. Marc
    No problem at all. I will close this one down for you and enjoy the rest of your day.
  8. Marc
    It was actually set to the same as your main URL, so I have gone ahead and reset that for you.
  9. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  10. Marc
    The ones who need them are actually the minority of users. These however can still be edited in designer mode as mentioned by Matt. I would say, with regards CSS being harmless, and people being able to restore, you are referring to yourself as a user here, and not the majority. While we do provide tools to revert templates, and even to check on default themes without doing that, people tend to post a topic/ticket on these things in the first instance. Something being harmless really depends on context. What is harmless to you, may be harmless to others. One person missing all the CSS on the front end and posting a ticket, is another persons "Its probably cache, so I cleared that and it was fixed in a second".
  11. Marc
    No problem at all. Glad to see you got that sorted
  12. Marc
    Thank you for letting us know
  13. Marc
    As shown in the message there, you are getting connection refused. The reason for that only your hosting company would be able to tell you
  14. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  15. Marc
    You ned to contact your hosting company on this, as it seems you have an issue with your mysql instance there. Once that is resolved, you can conitnue from /admin/upgrade
  16. Marc
    There is no way in which to do that at present, unfortunately. You would need to generate one in the normal manner those emails would be generated
  17. Marc
    Glad to hear you have what you are looking for there 🙂
  18. Marc
    It indeed relates to displayname. Often that wont make a difference as all members really should have a displayname, unless they happen to be in the process of registering
  19. Marc
    If you take a look at the following guide, this shows what I believe you are looking for here
  20. Marc
    You would need to update to 7.4 in order to upgrade as mentioned above. If you are unsure on how to do this, you will need to contact your hosting company
  21. Marc
    I have made that change for you there, Sonya
  22. Marc
    No problem. Glad to hear you resolved the problem.
  23. Marc
    Unfortunately, that would be an issue with the browser, rather than an issue with the software. We can affect only what's shown on the browser. We couldnt cause the browser itself to crash.
  24. Marc
    I have taken a look at the links you sent over, and I can confirm it seems to be what is reading the feed rather than the feed itself. There is no daily item in that calendar feed
  25. Marc
    Glad to hear it 🙂
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