Jump to content

Marc

Invision Community Team
 View Profile  See their activity

  • Posts

    14,983

  • Joined

  • Last visited

  • Days Won

    263

 Content Type 

Downloads

Release Notes

IPS4 Guides

IPS4 Developer Documentation

Invision Community Blog

Development Blog

Deprecation Tracker

Providers Directory

Projects

Release Notes v5

Forums

Events

Store

Gallery

Everything posted by Marc

  1. Marc
    This looks to now be resolved. Please let us know if you have any further issues
  2. Marc
    They do look to be working on your site now those issues are resolved, however please let us know if you have any further problems
  3. Marc
    These things should be working properly again now. If you are still seeing issues, please let us know
  4. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  5. Marc
    Things should be fine now, so if you are still seeing any issues, please let us know
  6. Marc
    Sorry, its your server error logs you need to check. Its not getting as far as the software there
  7. Marc
    No problem. Thank you for letting us know
  8. Marc
    Yes, they would attach a sound file in the same manner as any other file. Using the "Choose files" option at the bottom of the editor, or simply dragging the file to that area
  9. Marc
    No problem at all. Glad you have what you need
  10. Marc
    The problem is when it converts the color to a light grey scale, the image you are using is converted to near all white
  11. Marc
    Was it the login methods being set differently?
  12. Marc
    Please let us know once you have done that test and if its still present, please provide access so we can take a look
  13. Marc
    If they try logging in with email instead of username, does it then allow login?
  14. Marc
    My suspicion here is that its running a hige number of requests on your site, and being blocked as a result. If they can provide the full page that is being seen when the 403 is produced, I can likely confirm that will be the case
  15. Marc
    No problem. Please let us know if you have problems once you have reverted those
  16. Marc
    In the first instance, please check your server error logs and let us know what the actual error message being logged is.
  17. Marc
    The message there, as mentioned, indicates your tasks are not running efficiently. I would suggest setting these up to run via cron, as mentioned. If you are unsure how to create a cron job, you would need to contact your hosting company on this. You can see how to switch to cron here https://invisioncommunity.com/4guides/advanced-options/configuration-options/task-methods-r343/
  18. Marc
    It looks like something has not rebuilt properly there. Please let us know if you see this when you do the live conversion, and we can of course then correct anything like that
  19. Marc
    Thank you for letting us know. Glad to see you managed to get the problem resolved regardless 🙂
  20. Marc
    We would need more information as mentioned above, however you also need to ensure your access details on file are up to date if you require any assistance.
  21. Marc
    Sorry, its not clear what the question is here. You have asked for assistance, but not stated what you are trying to do.
  22. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  23. Marc
    It looks like you are actually missing part of the URL. Do you have modified email templates at all?
  24. Marc
    Please could you give me an example of this I can take a look at?
  25. Marc
    There is no way to do that at present unfortunately.
Invision Community © 2024 IPS, Inc.
×
×
  • Create New...