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Marc

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Everything posted by Marc

  1. Marc
    Thank you for your feedback on that. Its very much appreciated, and we certainly aim for that outcome 🙂
  2. Marc
    We would generally fix it if there are any issues, rather than revert
  3. Marc
    I have created a ticket for you on this, so we can get it looked into and upgraded for you. Someone will be in contact as soon as possible
  4. Marc
    Please get this to the point in breaks again and let us know. I will then get this escalated for you. Sorry for the confusion there. I thought you had corrected it by uploading new files, rather than old
  5. Marc
    As mentioned, the upgrade simply needed to be run from /admin/upgrade there. This has now been completed for you
  6. Marc
    Global->Forms->hcaptcha would be the one being looked at there
  7. Marc
    No problem. There of course is nothing forcing you to do so, however the functionality you are looking for there is in the latest release, so you would need to await that until you can use the datalayer function
  8. Marc
    Do you have an example on your site of this?
  9. Marc
    Sorry, its really not clear what you are doing here. You stated you reuploaded files and things were working, so its unclear why you have reverted again. However stated you then uploaded new files and its not working. What sets of files are being uploaded at what points here? @Tripp★ your topic was split off here
  10. Marc
    I have split this into another topic for you in the meantime
  11. Marc
    Do you have an example which is still in this state on your site I can take a look at please, Sonya?
  12. Marc
    As mentioned, this is not possible at present, as it looks at the text output, not the source.
  13. Marc
    Sorry, could you please clarify? Its not clear if you require assistance, or have updated access details as you require assistance.
  14. Marc
    Please could you first of all update to 4.7 and see if that corrects the problem for you. I suspect it will still need to be escalated there, however we need to ensure this is the case first of all
  15. Marc
    The reason you are not seeing that is it's a new feature in the latest 4.7 release of the platform, so I would advise you upgrade to that version first of all
  16. Marc
    This would then indicate the files had not unpacked properly. If you have re-uploaded, ensure you run the upgrader from /admin/upgrade if there is anything to run there You should always create your own topic really, as it can end up with your issues being lost. More for your own benefit than anything. Please let us know if it does not update
  17. Marc
    If this was the case, you would still be able to update the database from /admin/upgrade there. That is not the same error there. Please update your details in the client area in relation to admin location details.
  18. Marc
    That is correct. It works with the output text, rather than the source
  19. Marc
    Glad to hear that has sorted out the problem for you, and good luck with the live update 🙂
  20. Marc
    This is not the case, no. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. Once this is done, we can take a closer look for you
  21. Marc
    This is actually only if you wish to enforce it for all users, which is something that would be a feature request. It should be being detected by the browser automatically. There is nothing in the software that allows for it to be forced, which is what the request was here. As you have been testing yourself on the automatic detection not working there, I can certainly get that reported as a bug, and have just done this
  22. Marc
    A 503 error would indicate there has been an issue on your server during the upgrade. I see you currently still have the same issue with your server throwing that error. Please check your server error logs in the first instance, and let us know what the error message is
  23. Marc
    As mentioned, we already have PWA features within the platform. What is it you are trying to achieve here?
  24. Marc
    Thank you for those details, I will take a look now. However please update these in your client area, as there may be other members of staff who need to look into this Those details are also unfortunately not working on your community
  25. Marc
    What Im asking there is if you have a copy of your site maybe? A test instance on that same server
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