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Marc

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Everything posted by Marc

  1. Marc
    The fix if you want it before 4.7.13 is released 'proper', would be 4.7.13 beta
  2. Marc
    If you have copied tables from different points in time, unfortunately its likely you are going to have issues. If you are referring to the table you mentioned above, that would not be related in any way though.
  3. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  4. Marc
    Please see the following guide if you are unsure 🙂
  5. Marc
    Im not seeing any issues on yours. Have you since resolved this?
  6. Marc
    While I can understand your frustration, as with my colleague, I am unable to reproduce this no matter what I do. I simply cant create 2 accounts no matter how fast I try and click through. Please could both of you ensure your access details are up to date, so I can take a closer look. It may help if I can compare the setup of the 2, in order to see if there is anything obvious
  7. Marc
    I have flagged this up on our internal bug tracker for review, so that it can be fixed if it is a bug, or at least clarified as being intended if its not. 🙂
  8. Marc
    At present, you would not be able to do this. The intention of the block is to encourage donation toward a common goal
  9. Marc
    Glad to hear you resolved this, but if you want the older blog looking at, please let us have details of the user and name of the blog, and we can certainly do that
  10. Marc
    I'm honestly not sure what I can answer with that it doesn't already state within the review questions you have been given by facebook there. What is it there that you are unsure on?
  11. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  12. Marc
    Sorry to hear you are having issues there. There are indeed, as you have noted, times where transactions will be held for fraud review. This can take a couple of days in some instances, however I can see this has taken a little longer in your case. I have flagged this one up to see if we can get it resolved today for you, so you should get a resolution very soon.
  13. Marc
    Anything outside of that would depend upon the browser. If its surrounded in HTML5 video tags, then from there on in, it's the browser that decides how to display that
  14. Marc
    Please could you forward me that email? I will message you in a second
  15. Marc
    Please let us know once you have done that, and if you then still have an issue, we can take a closer look
  16. Marc
    This doesn't actually sound like something within our software unless its guests you are referring to that are registering during that process?
  17. Marc
    The above is indeed true. There is also the fact the guide itself would need to be created and detailed. While we may do some more at some point in time, this is not something we can immediately provide
  18. Marc
    Im not sure what result you was expecting when running the cron there. It would not return you anything. It will run the tasks on your site
  19. Marc
    I have now changed this to https://www.xxx-test.co.uk
  20. Marc
    I can certainly do that for you. I just want to clarify the 3 items there Dev QA Production You can run only Dev or QA, and not both. Could I confirm you understand this?
  21. Marc
    It snot possible to update your testing in that manner. Your license allows the use of one live and one test environment. Anything outside of that would require a new license These would be: your-Key-Here and your-Key-Here-TESTINSTALL
  22. Marc
    It does seem you are on an older version there too. Please ensure you update to the latest release and test this again
  23. Marc
    Unfortunately the admin CP login details still appear to be incorrect
  24. Marc
    That is correct, as you do indeed have an installation at the URL in question
  25. Marc
    They will only be sent to the owner in terms of the email. The name in the client area cannot be changed. This is the name of the purchasing customer
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