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Marc

Invision Community Team
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Everything posted by Marc

  1. Ensure you are disabling any 3rd party items too
  2. Not in any way, no. If you have purchased SSO from ourselves, please update your admin login on file, and we can take a look and advise accordingly.
  3. As much as we would love to be that quick, 4.7.14 is a maintenance release for bug fixing 🙂 We have it covered, dont worry. But it will take some time for new things to be included
  4. I would just like to point out with this one, we already offer a 'sane solution' to common pain points, and endeavour to improve that even more into the future. But the reality is, what you are doing at the moment isn't actually saving you hassles. We offer many bug fixes between every version of the platform. If (for example) there are 500 lines of code between 2 given versions that have been changed, that's 500 times something may have been either a problem change, or something that is incompatible with your custom code (of which we have no control). If you don't upgrade 10 times, you are then looking at 5000 instead. So upgrading very infrequently, is actually very counterintuitive On to the issues at hand. Your theme is indeed customised, as you can see here This is the first place you should really be looking. You should be manually upgrading the templates that are modified between versions of the software, otherwise it will indeed cause you problems. You have modified code in the global template for example, which will affect every page on your site. We provide tools for checking the changed here https://invisioncommunity.com/index.php?app=core&module=system&controller=plugins&do=diff Just as a small example. Your last version was 4.7.2.1. If you compare that between then and now, there are changes on globalTemplate. So whatever those items change, will either break your site in some way, or not fix something that should have been fixed. This is not to mention you currently have 12 x 3rd party applications installed and 11 x 3rd party plugins. These are all items in which you run at a risk of breaking your site. They should be fully tested between updates, and ensured to also be up to date as the authors are likely fixing things between updates. While not all will show if there is an update (you would need to check with the authors), there are at least 3 there which actively state they are out of date, so its very very likely they will be breaking things. I completely understand that while running a business, you will have needs that come outside the box of the vendor in which you are using, and that you are using 3rd party and customised items to fulfil those needs. I also understand that you dont want the hassle of upgrading frequently, and so choose to upgrade very infrequently. But I'm a little confused as to how we can provide tools to assist you along with this process, as currently you appear not to be using the ones we provide.
  5. I have moved this to our feedback forum, however Im a little unsure as to what isnt already present there. From what I read, you add a video in adsense, which will give you some code. You can then add that code somewhere to show instead of your video code. Unless Im missing something, is there a reason you couldnt add that in the current ads section?
  6. I seem to see that, but then see instruction to log in, so it does indeed appear to be x (twitter) unfortunately
  7. If its custom, you would be setting everything yourself
  8. If nothing has changed at all other than the move to self hosting, then you would be looking at the hosting itself. As others have said, most of the time this will tend to be mysql configuration
  9. Do you have an example? I can get this confirmed
  10. It actually should have. Are there specific scenarios in which you are coming across this?
  11. We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  12. You would need to contact you hosting company on this issue. You have an issue with a crashed table there
  13. I would suggest uploading all files
  14. There have been problems on and off on there since it was taken over, unfortunately.
  15. I suppose it depends on point of view. Personally, I find I click things more when I see what may be an answer to the question I've put into google, to ensure thats what Im looking for
  16. We are unable to give ETAs on bug items unfortunately. At present this is an open bug, so there isnt a fix to give.
  17. Glad to hear it 🙂
  18. Customization->Editor->Emoji is the location you are looking for
  19. When is it you set this? I ask as it will take some time for it to refresh
  20. Just above the image there, you should have a revert button. if not, please upload a fresh set of files from your client area, then try that again
  21. Glad to hear you managed to get that resolved 🙂
  22. Please provide the name of the forum, the name of the 2 users, and ensure access details on file are up to date. We can then take a look for you and see what is happening
  23. In the first instance, please update to the latest release and try this again, and ensure any 3rd party items are disabled while testing this
  24. While I agree, we dont know that is indeed whats causing it at present, and there are 504 errors coming from the server too
  25. You need to check your server error logs there, which should give you a better idea of the issue. My guess is that something is blocking your site calling out to the license servers
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