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Marc Stridgen

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Everything posted by Marc Stridgen

  1. Marc Stridgen
    The answer to that question would be to correct what is causing those error logs. We would only know that once we are in the ACP and can take a look. You can restore that table without the data if needed. We can then take a look at what starts being logged and resolve from there
  2. Marc Stridgen
    It certainly should be something that your hosting company can restore easily, yes
  3. Marc Stridgen
    We do not have telephone support unfortunately. You need to contact your hosting company on this. The table ibf_core_log is missing from your database, so you need to restore this table from your latest backup. That is what is causing you issues
  4. Marc Stridgen
    I have escalated the ticket for you now so that we can see whats going on for you
  5. Marc Stridgen
    FTP and admin login we would need Please could you check the FTP ============= Status: Resolving address of {redacted for security} Status: Connecting to {redacted for security}... Status: Connection established, waiting for welcome message... Status: Initializing TLS... Status: Verifying certificate... Status: TLS connection established. Command: USER {redacted for security} Response: 331 User {redacted for security} OK. Password required Command: PASS *********** Response: 530 Login authentication failed Error: Critical error: Could not connect to server ============
  6. Marc Stridgen
    If you change the price of an item, it should ask you if you wish to change it for existing or not
  7. Marc Stridgen
    Please update your access details on file. We can then get this looked at for you. This is not related to your license in any way, and is actually related to a table either missing or corrupt, based on the error you are getting.
  8. Marc Stridgen
    I have edited out the email address from the message above so you are not targeted with spam. I've copied you in to the latest reply on that email mentioned
  9. Marc Stridgen
    No, its nothing related to badges. Take a look here if you want to know more about the profile completion feature
  10. Marc Stridgen
    Thank you for the update, and glad to see you managed to get the data you needed there
  11. Marc Stridgen
    There is nothing in which will fix content that has already been posted unfortunately
  12. Marc Stridgen
    As mentioned by opentype above, this isnt one that is available as stock. You do need to be aware you are looking at 2 different things there though. invisionfocus.de main page is a custom pages template as mentioned, however the screenshot you sent is not. That one is blogs which is the stock default view
  13. Marc Stridgen
    If you look in the admin CP at his profile, you will be able to see him connected on the left of the page. You can also disconnect it from there
  14. Marc Stridgen
    It would only need to be the first letter of your site we need and for you to update access details. I can then look from there
  15. Marc Stridgen
    Ah, no problem. Could you please let me know which site this is on? Are you running the beta at all?
  16. Marc Stridgen
    They are, however you are comparing 2 different applications there
  17. Marc Stridgen
    You mentioned that this was on someone elses site. You would need to get that person to post up so that I can take a look at their site specifically.
  18. Marc Stridgen
    Damn, you got us. We werent supposed to add such fantastic performance improvements 😉 😄
  19. Marc Stridgen
    I have just tested this on my end, and not seeing any issues with this. You would be best to report to the owner of that site if its not your site. If it is, of course let us know and provide an example we can take a look at.
  20. Marc Stridgen
    They would get that prompt if they have clicked to register using twitter. The only other time that would be asked for is if they have physically clicked to link to twitter on their account in account settings. You would not see it, as you arent logging in using twitter. You are logging in using the internal login. In addition, it cannot ask you permissions to use their twitter account
  21. Marc Stridgen
    I have reponded to this again just now, so please check your email again.
  22. Marc Stridgen
    No problem. Let us know if you do need any further assistance
  23. Marc Stridgen
    Glad to see you found what you were looking for there
  24. Marc Stridgen
    ACP initially. It seems we have a username there, but your site has only email login
  25. Marc Stridgen
    If you are getting an internal server error, I would suggest first of all checking your server error logs to see what error is being produced
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