Marc Stridgen

Please could you confirm, is this when downloading on the downloads application?

Do you have the English version of that?

No problem, Rob. Let us know if you see any further issues of course. Glad to see you're sorted

You would need custom development in order to do that. Possibly just template development

Where is it you are seeing the message there, Rob? Im not actually seeing any messages showing issues with data storage

Did you manage to get this resolved? I noticed we didnt receive a response from you on your ticket

We would need the FTP details adding there also, given the nature of the issue, as we will need to work with your constants file

Of course, if you go to your client area here, then click your license, click manage this purchase, you will see a "stored access information" section https://www.invisioncommunity.com/clientarea/

Please update all access details on file. We can then take a look at this for you to see whats happening

That isn't something that is possible at present unfortunately. I have added a bug internally for the keywords missing

Its in System>Settings>Advanced Configuration at the bottom

Have you also change the block cache? This would be subject to block cache as well Note you cannot switch that off completely. Only reduce it to a minimum

Could you please provide an example here with the first part. The second, Im not sure what you mean. Please could you clarify?

There is no built in way to do it. You would indeed need customisation for something like this.

There isnt at the present time, however I can forward your ticket to our suggestions area for future consideration. Of course for now you can add the zoom/teams/other link to the description if needed

We're unable to resend the bulk mail unfortunately, however this is the information in taht email regarding the support

Thank you for your feedback. I will pass this on to the team, and glad you got where you need to be

As mentioned in the message there, its unfortunately not supported by the browser itself.

I have created a ticket for you on this one so we can take a closer look for you

There seems to be a significant amount of confusion here. Sorry if you feel we have not been clear here, and let me see if we can get this cleared up. There has been no stating that these can be changed x times per year. In fact generally, these can only be changed yourself when changing your main license. However as stated in the ticket a few times and on here, we can do this for you. Not only can we do this for you, but it has already been done for you. The second part of the confusion is what happens. We do not set the licensed test URL. If you wish for me to do so, I can certainly do that, but we would generally 'reset' the test URL. By this, it means it is wiped. Yours is currently reset, so you can use it on the test URL you specified, on that non-standard URL specified. A URL (test or production) is actually set when the license polls the server. So when your system at that 8443 URL polls the server, it will set the test URL on file. I am very much confused here as to why you are stating we are not allowing you to change your test instance. Our very first response to you here stated we can certainly do that for you. My first response in your ticket also stated the same (and indeed reset that test URL) In summary here. You want to set your test URL to a new URL as you are using a different port. Your licensed test URL has therefore been wiped so you can use your test instance on that new URL (the one on 8443) should you wish to do so.

Did you manage to get this sorted?

Have you managed to resolve this now? I see you appear to have moved on to other items

Did you manage to get this resolved?

Did you manage to get that sorted, @johnhatcher ?

Realised I missed the link there. These are what you are looking at, John https://invisioncommunity.com/buy