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Marc Stridgen

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Everything posted by Marc Stridgen

  1. Marc Stridgen
    You would revert to the backup taken prior to the upgrade. Once done, remove the membermap application from your admin CP and do the upgrade again
  2. Marc Stridgen
    We do not currently support 8.2, so changing that is indeed correct. Service unavailable is something you need to speak to your hosting company on
  3. Marc Stridgen
    You would need to speak to the author of that application to correct your issue there
  4. Marc Stridgen
    ^ this is correct. If you change PHP version, run the requirement checker again. This is because some of these are PHP modules, so they may be enabled on some versions on your server, and not on others
  5. Marc Stridgen
    Its letting you know that it will be. I can generate a renewal now if you would like me to go ahead with that?
  6. Marc Stridgen
    before I proceed, please could you check your server error logs and check if anything is being blocked. By mod security for instance
  7. Marc Stridgen
    Its worth pointing out, this is not a case of only not being available to self-hosted customers. Its quite a common misconception about things in general. Courses is available only on Creator Pro and above, meaning it's actually not available to some cloud customers either, depending on their package.
  8. Marc Stridgen
    Sorry, its not clear if the errors were happening after you switched to 8 or 8.1? Could you please clarify? Also, are you able to switch this on for a short time while we take a look?
  9. Marc Stridgen
    What you show in your image there would be the correct way to set it up. You would use permissions and groups as appropriate to set access. So create your groups using the below https://invisioncommunity.com/4guides/members-and-groups/adding-editing-groups-r30/ Once done, you need to set the correct permission for those 2 forums Https://invisioncommunity.com/4guides/how-to-use-ips-community-suite/managing-members/member-permissions-r305/ From here you create a subscription, which promotes users to the group with access to your paid section https://invisioncommunity.com/4guides/commerce/products-purchases/selling-subscriptions-r308/ You can indeed use Stripe for you payment method, yes.
  10. Marc Stridgen
    This has been added as feedback as a suggestion to change. If you are reporting something you believe to be a bug, you should report this in our technical problems area. Feedback, while read, will not always be responded to. In the case of this one, it appears to be a suggestion for change in the software in multiple areas. I would highly suggest ensuring you are adding each suggestion as a separate item, as this appears to start with URLs, go to slideshows and end with tags With suggestions, we cannot guarantee that an item will be added or changed when you post. We can guarantee only that its read and may be considered. What we can certainly guarentee is if they are not posted, we wouldnt even know you wish to have them of course
  11. Marc Stridgen
    I would suggest then also checking on your server error logs to see if you see anything happening there when you upload in the first instance
  12. Marc Stridgen
    Did you have any issues uploading those prior to the site move?
  13. Marc Stridgen
    I've given Lindy a shout on this to see if he can take a look at your last message.
  14. Marc Stridgen

    IC5: Commerce

    Marc Stridgen commented on Esther E.'s entry in Blog

    It does indeed mean that, and font awesome 6 free
  15. Marc Stridgen
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  16. Marc Stridgen
    Its not possible for me to say for certain what your friend has, however you do not have the classic license type, which gives you all applications. If you go to your client area, you will see a banner which allows you to see what terms you can be offered to switch
  17. Marc Stridgen
    The only way in which you are going to be able to do this would be to move them into another group yourself, if its something you are manually approving. So you flow would be Guest - Cant see anything Registered - Can see the 1 forum and post New group - You move them to this group once you are happy with them, which can see everything There isnt a way in which you are going to be able to automate more than this
  18. Marc Stridgen
    Unless Im misunderstanding something (quite possible lol), wouldn't that be for the author of that theme to do?
  19. Marc Stridgen

    IC5: Commerce

    Marc Stridgen commented on Esther E.'s entry in Blog

    I have copied it below for you 🙂
  20. Marc Stridgen
    If you send in a ticket to our accounts team, we can get that looked at for you, no problem (select contact us, then accounts)
  21. Marc Stridgen
    This will be you server. We wouldnt attempt to send an email every hour. We send an email to your email service, and once its gone its in the hands of your email provider
  22. Marc Stridgen
    Fair 😄
  23. Marc Stridgen
    I have created a ticket on this for you. I understand you cannot receive those on your current email address. Do you have another email you can add as an alternative contact on your account? If so, can you please do that and then send me a PM with that email address. I will then copy you in on the ticket
  24. Marc Stridgen
    You can see the specific error related to the issue within system>Settings>logs on your sites installation, or within your server logs. We would not generally provide more specific infromation about errors such as these as doing so could reveal information that you would not want to show
  25. Marc Stridgen
    It sends email from whatever you have set up in system->Settings->Email on your admin CP. It would indeed be that which would need to be set up correctly, and you would need to contact whoever sends the mail for that email address
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