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Marc

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Everything posted by Marc

  1. Marc
    Its only the redirect that you need to move, which is redirecting from old to new. As soon as you have done the reset, you can place that redirect back
  2. Marc
    As long as it has full admin access and its on file for the course of the investigation into your issue, it can of course be temporary 🙂
  3. Marc
    You would need to speak to the author of that application and have them remove them for you
  4. Marc
    While I understand your frustration there, a 403 message from the server is specifically that its being blocked by the server itself. You can see this in console whenever you try to move a block
  5. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  6. Marc
    I have escalated your topic to a ticket to be looked at by one of our developers. It looks like there may be a column there which has been left over from 3.x, but want to make sure that is the case
  7. Marc
    If you can provide the name of that member, we can certainly take a look for you
  8. Marc
    I have responded again to that for you.
  9. Marc
    As mentioned on the previous topic you created, this is being blocked by somehting on the server there somewhere. Usually this will be things like mod_security, securi or similar. When it tries to say there is specifically a 403 being thrown by your server (Forbidden). The HTTP 403 Forbidden response status code indicates that the server understands the request but refuses to authorize it.
  10. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  11. Marc
    @Agent Shark You will be happy to know this has now been resolved for you. Once again, apologies for the time taken on this one.
  12. Marc

    InnoDB issue

    Marc replied to kmk's topic in Technical Problems

    Or simply use our cloud product, and forget about that side of things entirely of course 🙂 You would ask your hosting company to do this for you if you are unsure on how to do this
  13. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  14. Marc
    Renewal date and expiration date are indeed exactly the same thing. What you are looking for here isnt renewal date, but invoice creation date. This would also be the payment date if there is a valid date on file. Is that correct? Sorry for the frustration there, but payment date and renewal date are not the same thing. If that is indeed what you are referring to, you would need to post this within our suggestions forum as a new suggestion. There is nothing that would display invoice creation date at present, and it would need to be invoice creation date as that isnt actually when it is due. Its due by the expiration date which is shown. Its simply that payment would automatically be taken at invoice creation point as mentioned, if there is a payment method on file
  15. Marc
    No problem, Sonya 🙂 Thank you for letting me know
  16. Marc
    Please feel free to message me the bucket details and I have have a look to see whats happening there. Its likely something is being blocked somewhere between your server and S3 I suspect
  17. Marc
    Have you tested this with all 3rd party items disabled first of all?
  18. Marc
    I am not seeing any ban on your account there. Please PM me your IP address and I can take a look with that, as I suspect its your IP that is banned
  19. Marc
    Please disable 2 factor authentication while we take a look at this for you
  20. Marc
    I will move your ticket here to our community support, as we would not provide official support for customisation, and there may well be people there who can assist you with getting to where you wish to be.
  21. Marc
    You wont have to reconfigure your site itself, don't worry. I'll see if we can get this expediated for you. Our apologies for the issue you are facing here. It seems there is a very unusual situation with your domain that I havent seen in the thousands I have applied personally, so its taking some time to go through.
  22. Marc
    Given what you are seeing there, I would ask first of all, have you tried reverting the editor to default? Its very likely this will resolve your issue, so please try that first of all. With regard the videobox issue, you should contact the author for assistance with resolving those
  23. Marc
    Good luck with the upgrade. I will move this ticket to community support for you un case you require any further assistance there.
  24. Marc
    Im not sure what the relevance of the latter 2 would be there. The issue here is simply that the notifications have not been clicked into, as mentioned above
  25. Marc

    InnoDB issue

    Marc replied to kmk's topic in Technical Problems

    I see your tables are now all INNODB and showing as such, so assuming you found the item here. If anyone else is seeing an issue, please let us know. However it is indeed likely a table has been created that is not INNODB. You are best to contact your hosting company and have them change the default
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