Marc

If you go to your client area and select your license, you will see a button for obtaining support Edit: Actually just seen your ticket. The record has been added for you

I'll move this to community support, as we wouldnt assist with customisation. But thats a nice find there. Thank you for sharing.

You do not control your DNS as your Domain nameservers are pointed to us. If you would like a text entry added, you would need to create a ticket in your client area to request any additions you need are made

It appears you are using cloudflare there. Please disable this in the first instance, as its very likely what is causing your issues

Please update your security questions on file, or disable 2 factor authentication.

I have added this as a bug report. Thanks, Nathan

Glad to see that sorted the issue for you 🙂

We are unable to assist with custom coding unfortunately. I will move this to our commmunity support area, as there will be people who may be able to assist you with this.

You are so popular today! I cant replicate it there either. I will of course get others to take a look to see if they can replicate it

Go to support in the top right, click on clear cache, then refresh the ........... Oh, you found it 😄

Check your htaccess and remove the /forum/

Thats now been moved for you on your license. Make sure you also update your conf_global.php file

The fix for this should be in the next beta

At which point? Please provide step by step on this if possible, then we can understand the exact point in fails

Please update all access detail. At present your ftp details appear to be incorrect

We would need to know exactly what the message was that the users saw when trying to purchase, as we are not seeing any errors in the logs

We would have to first create a fix for the issue in order to do that. Once its resolved, we would tend to get fixes out quite quickly for these kinds of things

You would have to speak to your hosting company on that issue

Ah, no problem. Glad to see you got the issue resolved in any case

It seems Luke is haunting you lol. I cant replicate it at all here. Is it only happening on that topic?

Could you please clarify? Have you now tested this on the latest release?

Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.

It stated its not supported in your region. Have you checked its supported in the region the user purchased from?

I had, however it was not clear if this was only with the pages being hit, and payments failing was something else or not. I am taking a look at this now for you.

Please could you expand on this? In what way is it failing? What exactly is happening?