Jim M Posted February 27, 2023 Share Posted February 27, 2023 2 hours ago, Afrodude said: This tab is for messages access on all categories or the one you are going to select not reported contents. Believe this is where the misunderstanding lies. It does both. If you do not present them with moderation permissions to these categories, they will also not have view report permissions because they cannot take action on those reports. Link to comment Share on other sites More sharing options...
Afrodude Posted February 27, 2023 Author Share Posted February 27, 2023 @Jim M If you disable those three settings, new tabs will show up for each database you have in order to give this restricted moderator group access to add, edit, and delete messages either on "All' categories or the one you select. Those three settings have nothing to do with the visibility of the reported contents from this database. It's literally saying add, edit, and delete messages do not show/ unshown reported contents. 57 minutes ago, Jim M said: It does both. First on 4.6.7 all my 7 restricted staff groups were able to see all reported contents from anywhere. Now you are saying "It does both" How come a setting called add, edit, and delete messages can be for both? What "Messages" has to do with the visibility of the reported contents? 1 hour ago, Jim M said: If you do not present them with moderation permissions to these categories, they will also not have view report permissions because they cannot take action on those reports. I didn't really get what you mention here, but if you mean this They do have full permissions to the database and its categories, yet only once you deselect "All" from the database tab for add, edit, and delete messages in here They will not see the reported contents from this database. https://streamable.com/qp0m3z Link to comment Share on other sites More sharing options...
Jim M Posted February 27, 2023 Share Posted February 27, 2023 Moderation permissions are done in ACP -> Members -> Staff -> Moderators. You are effectively not giving your moderators permissions under the Articles tab or Support tab to moderate the content there as you have unchecked it. Therefore, they will not see reports. Link to comment Share on other sites More sharing options...
Afrodude Posted February 27, 2023 Author Share Posted February 27, 2023 @Jim M First, any database tab shows only whenever you disable those option. Once the database tab shows it has only. 55 minutes ago, Jim M said: not giving your moderators permissions under the Articles tab or Support tab to moderate the content there as you have unchecked it. Therefore, they will not see reports. There are no permissions under any database tab for reported contents. The ONLY solo options are to give permissions to add, edit, and delete messages on "All" or selected categories because they are disabled under "Content" tab. If enable them back, the tabs for all databases won't be exist. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted February 28, 2023 Share Posted February 28, 2023 11 hours ago, Afrodude said: Those three settings have nothing to do with the visibility of the reported contents from this database. It's literally saying add, edit, and delete messages do not show/ unshown reported contents. This is incorrect. If you have no permissions to delete, edit or otherwise interact with an item, you will see no reports on it. 10 hours ago, Afrodude said: There are no permissions under any database tab for reported contents. The ONLY solo options are to give permissions to add, edit, and delete messages Yes, that is correct. Again without being able to add, edit, or delete items, you would not be able to view reports. Because there is no point at all in being able to view a report if you cannot add, edit, or delete it. Unfortunately there is nothing else we are able to say on this, as what you are reporting is intentional. Link to comment Share on other sites More sharing options...
PatrickRQ Posted February 28, 2023 Share Posted February 28, 2023 I got lost in this topic. So what is already determined issue here? As I am thinking whether to upgrade to 4.7.7 or not - as my community is highly based on pages app. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted February 28, 2023 Share Posted February 28, 2023 20 minutes ago, PatrickRQ said: I got lost in this topic. So what is already determined issue here? As I am thinking whether to upgrade to 4.7.7 or not - as my community is highly based on pages app. The only thing at present determined to be an issue at present, is inconsistent behaviour when there are no actions checked a moderator can use to action a report. If you check all, they see no reports, if they uncheck all, they see reports (incorrectly) but cannot action them. Link to comment Share on other sites More sharing options...
Afrodude Posted February 28, 2023 Author Share Posted February 28, 2023 (edited) 7 hours ago, Marc Stridgen said: This is incorrect. If you have no permissions to delete, edit or otherwise interact with an item 7 hours ago, Marc Stridgen said: Again without being able to add, edit, or delete items, My friend what items you are talking about? These settings are only for this add, edit, and delete "Messages." It doesn't have anything to do nor connected with reported contents. Again, selecting "All" or deselecting it under any database tab because you disabled add, edit, and delete messages under "Content" tab for any restricted moderation groups its solo job is to select all categories to give this group access on all categories to add, edit, and delete "Messages", and not if you select "All" and deselecting, affect the visibility of the reported contents under any database. Edited February 28, 2023 by Afrodude Link to comment Share on other sites More sharing options...
Marc Stridgen Posted March 1, 2023 Share Posted March 1, 2023 Ah ok, yes, I get its messages there now and have gone through trying to replicate this in many ways, however I cant seem to do so. If I select "All" I see the reports, no matter what I have selected on those items. So this seems to be something specific to your own installation. I can take a look, but would need the name of a moderator to test this with Link to comment Share on other sites More sharing options...
Afrodude Posted March 1, 2023 Author Share Posted March 1, 2023 (edited) 4 hours ago, Marc Stridgen said: If I select "All" I see the reports, and if you deselect "All", click save you won't be able to see the reports from the database you are testing on. This is where the issue Marc. Selecting "All" and deselecting it affecting the visibility of the reported contents from the database you are testing, and "All" 's ONLY job is to set access to entire categories under the database where restricted moderation groups can add, edit, and delete messages. Edited March 1, 2023 by Afrodude Link to comment Share on other sites More sharing options...
Afrodude Posted March 8, 2023 Author Share Posted March 8, 2023 @Marc Stridgen it took me many replies and screenshots till you guys really see what "messages" means even though it was very clear from the screenshots what it means. I know you guys busy, but no one has responded to this bug in here or even understood the bug I am reporting in here. I will explain it one more time. Once you disable those settings under "Content" Can add item messages. Can edit item messages. Can delete item messages. Tabs for all databases you have will show. In my case I have Articles and Support databases tabs. In this tab you will be seeing above settings. Categories. Where you can select which category you want to give this group access to add, edit, and delete messages. or "All". Selecting entire categories under the database despite how many categories under this database or even if I add new ones in the future where restricted moderation groups can add, edit, and delete messages. Can add. ON/OFF Can edit. ON/OFF Can delete. ON/OFF The bug exists with this option: or "All". Selecting entire categories under the database despite how many categories under this database or even if I add new ones in the future where restricted moderation groups can add, edit, and delete messages. Now if you select and deselect "All" working as show/hide switch for the reported contents from this database, and its solo job to do is to select entire categories where this restricted moderation groups can add, edit, and delete messages. Selected "All" = Show reported contents. Deselecting "All" = Hide reported contents. Link to comment Share on other sites More sharing options...
PatrickRQ Posted March 8, 2023 Share Posted March 8, 2023 (edited) @Afrodude If no one can understand you then your final call is @Matt Telling you that after 10 years of experience with IPS 😄 Edited March 8, 2023 by PatrickRQ SeNioR- 1 Link to comment Share on other sites More sharing options...
Afrodude Posted March 10, 2023 Author Share Posted March 10, 2023 Any update on fixing this bug guys? SeNioR- 1 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted March 10, 2023 Share Posted March 10, 2023 I have this on my list to look further into today, however Ive been unable to replicate when testing this previously Link to comment Share on other sites More sharing options...
Afrodude Posted March 10, 2023 Author Share Posted March 10, 2023 (edited) 3 minutes ago, Marc Stridgen said: I have this on my list to look further into today, however Ive been unable to replicate when testing this previously Have you read this reply? As I mentioned here. option or "All" it shouldn't work as switch to show and hide the reported contents from the database tab because its only job is to select/include all categories. Edited March 10, 2023 by Afrodude Link to comment Share on other sites More sharing options...
Afrodude Posted March 15, 2023 Author Share Posted March 15, 2023 On 3/10/2023 at 3:42 AM, Marc Stridgen said: I have this on my list to look further into today, however Ive been unable to replicate when testing this previously Any update here? Link to comment Share on other sites More sharing options...
Marc Stridgen Posted March 16, 2023 Share Posted March 16, 2023 I have added a new bug report on this Afrodude 1 Link to comment Share on other sites More sharing options...
Afrodude Posted April 4, 2023 Author Share Posted April 4, 2023 4.7.9 and the issue still occur. Link to comment Share on other sites More sharing options...
Stuart Silvester Posted April 4, 2023 Share Posted April 4, 2023 When it's fixed, it'll be listed on the release notes. We did have a fix going through testing for this, but it didn't pass. We'll be working on another approach for this issue in a future release. Afrodude and Marc Stridgen 1 1 Link to comment Share on other sites More sharing options...
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