General Questions
New to Invision Community or need general help on making use of the platform? Post your How to questions and requests for configuration guidance here.
Need assistance? 🤚
Whether you are new to Invision Community or looking to add something new to your site, post here for help from Invision Community staff and members.
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
4,365 topics in this forum
-
-
- 2 followers
- 4 replies
- 502 views
Hi, I know that there are plans to depreciate this system. I wondered if there were any updates on when this is likely to happen and any new guidance on the best replacement? We are heavily reliant on this feature as our members use it to get private, confidential support from our support mentors and removal is likely to cause a lot of distress and issues for our members who need it. We're hoping to find a solution that fully integrates and doesn't require our members to create another account on another app. Any guidance would be hugely appreciated! Thanks, Liam
Last reply by The Old Man, -
-
-
- 3 followers
- 15 replies
- 994 views
When resizing an image, the "Keep original aspect ratio" is sometimes deselected, sometimes selected, I can't figure out any kind of Logic in its status. I always want to keep the original aspect ratio when resizing (I'm not sure if anyone ever needs to change the aspect ratio when resizing an image in Invision??) - is there a way to remove that option or have it consistently selected by default?
Last reply by David N., -
-
-
- 2 followers
- 5 replies
- 504 views
Working on establishing a feedback system in our new community. I've added the "Rating" field in the Profile Fields, but that looks like only moderators or admin can apply a one-time rating, is that correct? I'd like to have a star rating option on each Member Profile, or an option to include a star rating in a post in a certain board. We're putting in a "Feedback" board, where each active member will have a thread titled with their name. Other members will be able to post replies to that thread with feedback for the member. Is there an option to have a star rating attached to the thread? Sort of like a poll or something, but being a rating?
Last reply by Marc, -
-
-
- 2 followers
- 2 replies
- 386 views
I'm trying to understand how the calendar view (events) works in Clubs. I create a calendar in a club. The default seems to be by 'month and all I see are this club's events - so far so good'. If you look at the four views at the top, near the Create Event button, as you can see, the month one is selected - so far this makes sense. Reminder, I only see club events, that's great. If you click on any of the other three views, either the overview, the week or the day views, you now get the events from the board calendars, not just the club events. ⁉️ Doesn't make sense...Shouldn't all the views, if I am in a Club calendar, show the club's events excl…
Last reply by Marc, -
-
-
- 2 followers
- 8 replies
- 806 views
This the end-of-life of IPB 4 in 2025/26, will you -force- customers that have a hosted site to upgrade? You have deprecated Commerce Physical product, and I would much prefer to continue using IPB V4 rather than having to split my offering to my customers into 2 sites, one for non-physical products + forums and a second one with Shopify and the likes. Yikes!
Last reply by Marc, -
-
-
- 3 followers
- 2 replies
- 504 views
I'm reading through the help guides and forum posts about Profile Fields. Wondering if there is an option to have a drop-down list of countries for the location field? It's important in our community that members fill in their country of abode, but when this is just a typing field it ends up with odd things filled in sometimes. A drop-down list makes it clean and simple, which is why I'm asking. Thanks!!
Last reply by Marc, -
-
-
- 2 followers
- 5 replies
- 475 views
I just received notification (the bell-notification at the site) that (minutes earlier) a post from a new member needed approving. However, the post is from nearly 60 hours earlier. Does anyone understand why this might be the case? Actually, it is even weirder than this. I now see that the member only joined only half an hour ago, and obviously posted their introductory shortly thereafter. But the post appears further up in the thread, with several (days-old) posts in the interim. Any ideas?
Last reply by Marc, -
-
- 3 followers
- 5 replies
- 743 views
Hi Invision Community crew For many bad reasons, I have to migrate my IPB suite to a new server. Is there a place to find a tutorial for the best way to proceed ? Regards
Last reply by Robert Angle, -
-
- 2 followers
- 5 replies
- 713 views
Howdy folks, just for the heck of it I went ahead and scanned my community for trackers just to see what others may be seeing. I know about the PIWIK tracker, I use Matomo Analytics formerly called PIWIK so I understand that. I used this website for scanning: https://termly.io/ In my screen shots Bulgaria is seen, is that where "termly" is located. And the High Rick trackers is worrisome, the Unclassified ones are strange, specially the History.store, what the heck is that? Thanks for any help in deciphering these.
Last reply by Marc, -
-
Hi, The problem is that Registration Terms & Rules do not show up for users imported from the file, when they first log in / set a password. Of course, the option "Force members to accept the new registration terms" is enabled. I'm a pretty new user, so maybe the solution is simple, but I don't know it 🙂
Last reply by Marc, -
-
- 2 followers
- 23 replies
- 979 views
I was doing some testing of Theme Resources locally vs on S3. I changed back to local but see the theme related files still out on S3. Should they not have been removed/cleaned up on the move back? Namely: css_built_* javascript_* set_resources_*
Last reply by Marc, -
-
- 1 follower
- 1 reply
- 482 views
I'm wondering if it's possible, by using the Pages app, to build a page without the "Home", "Unread Content", etc., links (seen in screengrab below)? I'd like to be able to play with a website front page idea, but it would not want the direct forum-related navigation on it. Thanks.
Last reply by PinPics, -
- 1 follower
- 3 replies
- 455 views
This is my first time working with the blogs and articles in IPS, and I'm reading through the help guides and working in the AdminCP. We are setting up an area for a certain member to publish articles/entries periodically. This could look like a blog or a series of articles or posts, so I'm open to the options. He's not very tech-savvy, and he likes to work on his articles for awhile before publishing them. They also need another member accessing them to do formatting, add images, etc. Do either articles or blogs offer the option to save an entry in progress as a draft? Something that would allow both the writer and formatter a chance to work on the piece befo…
Last reply by PinPics, -
-
- 4 replies
- 430 views
Hi, Everyone! Just signed up for IPS yesterday for a brand-new community. There are two of us "techs" that will be handling it for the owner -- one of us concentrating on the server end, and me working with the Invision software and community set-up, etc. I've been working on two other Invision Communities for several years, but this is the first time I'll have the opportunity to work from the start. Quick question here, because while the server tech works on getting it all installed and set-up, I'm reading through all the Help Guides to get an idea of the many things available. (The other two communities I've worked with were old and have not utilized half of t…
Last reply by PinPics, -
-
-
- 1 follower
- 1 reply
- 272 views
Hello Everyone. I'd like to create some pages, but I'd like for these pages to be manageable by individual or specific group of users without giving them full access. I want to create the primary page, but give them the ability to add blocks, images, and manage that specific page. Is there anything out there that would allow this? I know there are Clubs, but doesn't look like blocks or content from other areas can be added. Thanks
Last reply by Marc, -
-
- 1 follower
- 2 replies
- 560 views
I have a spare license that I am not using and am unlikely to again. If I can find a buyer am I allowed to sell the license to them and transfer ownership of it?
Last reply by FZ, -
-
- 1 follower
- 1 reply
- 489 views
I recently renewed my self-hosted license, but considering the future with your cloud service, I am considering switching to the cloud. I am building a new community so transferring data over should be simple (mostly a few threads and settings). My biggest question is, can you transfer what I paid last Friday towards a hosting plan? I aim to start with your beginner tier and scale up when necessary. For now, I only need the basics, as my focus over the next year will be content only to build up the value of the community. I did already submit a ticket I believe with sales, and I am waiting to hear back. Other Questions: What is the turnaround time for switchi…
Last reply by Marc, -
-
-
- 2 followers
- 12 replies
- 798 views
Hi team, I need this settings, I don't know how can I do and I need your help. I need to sell the Course "A" + 1 month subscription for any new user, then the renewal monthly subcription will be aditional quote. If any user cancel renewal can acces to the course but not protected forum content. Only users with this purchased course can re-subscribe to this monthly plan. Any idea to setup? Thanks a lot.
Last reply by Marc, -
-
-
- 2 replies
- 522 views
Is there any guide to setup CF and IPB? Once activated for my site, if I go to admin, after a while I find myself thrown out with this warning: "Your IP address does not match this session."
Last reply by Ricsca, -
-
- 1 follower
- 8 replies
- 830 views
Is there a way (or a module) to highlight a post? Here is the situation: I have long threads where people will post questions for an upcoming Q&A, but the thread also includes comments like "Oh I was also wondering that", or "That question was already answered in this/that tutorial", etc. I would like to be able to highlight the actual QUESTION posts so they are easier to spot. Is there such a way to go about this?
Last reply by Carole Asselin, -
-
- 2 followers
- 5 replies
- 625 views
Currently, our site is running an older plug-in that adds a number to each post in a thread. This is a vital feature in a forum that has long threads. But I'd rather not have extra plug-ins installed at this point. Has IPS finally gotten this feature added itself?
Last reply by Jim M, -
-
-
- 2 followers
- 10 replies
- 781 views
A member must have been accidentally multi quoting posts and hit the limit. Now they don't know where the quoted anything. Is it possible to clear their multi quote selection? Seems to span multiple topics.
Last reply by Clover13, -
-
-
- 1 follower
- 5 replies
- 552 views
Is there anyway to show an advertisement banner after the first post or topic but only in ONE subforum? I want to show an ad banner just in my classified forum section not in any other forums! I can't see a way to do it with the built in advertisement system??
Last reply by Marc, -
-
-
- 1 follower
- 9 replies
- 820 views
We have a section of our forum where members are allowed to leave feedback for each other. Each member with feedback has one thread that is for all feedback replies. I've seen forums with a similar set-up using ProBoards software, and they are able to add a link in the area below any member's avatar who has a feedback thread. This links right to the feedback thread and saves members having to locate it themselves. Here is what it looks like in ProBoards (red arrow pointing at the link): Currently, this is what the same area in our Invision community looks like: Is there a way to add a link, maybe under the "Location" or something? Thanks in …
Last reply by usmf, -
-
-
- 2 followers
- 2 replies
- 472 views
Hi, I would like to give a badge when someone comment at least once on a specific discussion. So far, I manage to give the badge on a specific forum (see screenshot) but not a on a specific discussion within the forum. Any suggestion? thank you
Last reply by Miss_B, -
-
Upcoming Events
No upcoming events found -
Latest Blog Entries
-
