General Questions
New to Invision Community or need general help on making use of the platform? Post your How to questions and requests for configuration guidance here.
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Whether you are new to Invision Community or looking to add something new to your site, post here for help from Invision Community staff and members.
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
4,378 topics in this forum
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- 554 views
When I try to click on Link your user account, I get below error. Thoughts on how to resolve it? - Thanks
Last reply by Marc, -
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Hello, I'm about to set up subscriptions for my site. When a member's subscription renewal date comes up, I assume that the invoice goes out before the expiry date, and that any automatic payment does too - is this a few days before? Can I adjust this? The reason I ask is because the member payment triggers an update of a membership card. If the card expires before payment it causes some problems. Thanks Simon
Last reply by 700newtons, -
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- 1 follower
- 5 replies
- 354 views
I'm just beginning to configure some things in Commerce as our site prepares to offer subscription options. Is there a way to offer coupon codes for use on subscriptions, rather than products? Thanks in advance!
Last reply by PinPics, -
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Hi guys, I'm wondering how long reported content is kept in the Mod CP? Are there settings somewhere for this?
Last reply by I_cant_Swim_, -
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Hi, is there any estimated release time for version 4.7.18? I'm eagerly waiting for the manifest fixed. Do you have any information on when we can expect the release?
Last reply by Marc, -
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Hi all, Invision manage the DNS settings for my website. And notification and bulk email works well enough. But I need an email address associated with my website domain. I've created an email account with a third party and supplied the spf information to Invision, which have duly added for me. I have the IMAP and SMTP information to me from the email provider, but it does not work, no matter what I try. Should I be using other webmail settings since Invision manage DNS for my website? Apologies if I am missing something obvious.
Last reply by Como, -
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- 2 followers
- 3 replies
- 278 views
Is there a setting for the Newbie hand icon which appears with avatars?
Last reply by Marc, -
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- 8 followers
- 25 replies
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I've been a XenForo customer for a while, have run through a tons of scenarios in my head to find some logical explanation to this now that I'm looking into getting an IPB license but haven't found one yet. What makes IPB so expensive when it comes to Self Hosting? I can't find any logical explanation for paying $500 for a forum software that seems to be similar in features (Perhaps a few things are more detailed and/or complex) than other forum softwares out there. I know this question has probably been asked through out the years, but either Invision doesn't want to compete with other software or is just trying to grab as much money as possible (In my honest o…
Last reply by Marc, -
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With the contact information box which shows the email address of that user in their profile, it states that only staff can see this. Is it possible to change so that a member can see the email address on profiles?
Last reply by Gary, -
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I suspect I'll feel stupid when I learn the answer to this, but I have looked and am not seeing it. My mods via the member profile can flag them as a spammer. As I understand it, this bans the person, removes their content, and adds them to an IC spammer list. Heavy stuff. However there is no simple ban button which I would think would be right there next to the flag as spammer button. That only seems accessible to me as Admin via the Admin area, a place I do not want my mods getting into. How do I give the Mods the basic ban capability, which can be reversed, content deletion is an option, and not flag people as spammers? Without giving them full ability to change …
Last reply by Steve Herschbach, -
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I was trying to add a new theme that i have the XML and HTML File. But didn't understand how i can upload this theme. Someone can help me? This version doesn't support XML Files? If it supports, how can i upload a new theme with the XML file?
Last reply by Jim M, -
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- 5 followers
- 20 replies
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I've use IPB for years (nearly 20!). We get insane amounts of spam now. I spent hours marking users as spammers but their content no longer gets deleted. Beyond frustrating. My community is a waste of time now. Is there a way to delete posts made by spammers in bulk?
Last reply by Randy Calvert, -
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- 6 replies
- 504 views
Hello Dear Community, - Firstly, Im new/beginner for creating website. Im just testing trial for now. - And I have few questions during this time; 1) How to change color of Member Groups Text ? ( I specified on the attachment. ) 2) How to create/add chat room/chat lounge as a menu on the main page ? 3) The website i bought will have IP restriction or it will be public to all countries ? 4) Is creating cheat forums/cheat websites against to Invision Community ? Or its allowed. Note: I tried theme color editor on the AdminCP. I didnt work. It wasnt able to change that color. ( Member Group Texts ) Can any staff give detailed info about these q…
Last reply by Jim M, -
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- 2 followers
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- 399 views
Hello 🙂 I've created a topic and posted an image in it. Then I copied the image's url (like : /uploads/monthly_2024_07/image.thumb.jpeg.d39601e5dd223320b81eb9d049e6d6ed.jpeg) and I deleted the topic to check if the image is really deleted. Now it's been about 20 minutes that I deleted the topic (and also deleted it in CP Moderator, Deleted content ) and the image is still on the server... Another problem : I also noticed that topics and posts in CP Moderator, Deleted content have not been deleted (I saw I have 868 pages of deleted content there, waiting to be deleted for good). I went in the ACP, System, Settings, Posting and set "Permanently delete co…
Last reply by Jim M, -
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- 1 follower
- 6 replies
- 646 views
Hi Team, I got the email below from CloudFlare. I am not sure whether this applies to the IPS software or not. Thanks.
Last reply by SoloInter, -
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- 2 followers
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- 250 views
on the cloud service. Could someone tell me where i can send the records to update ? DKIM and DMARC and SPF they (Domain Provider) has stated.
Last reply by Marc, -
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- 2 followers
- 1 reply
- 268 views
I have converted from PHPBB to Invision v4 with a paid service from Invision. I see there is still a converter application installed, which I suppose handles all the redirects from the old forum URL's and possible other things as well. Will that application continue to work for v5?
Last reply by Marc, -
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- 2 followers
- 3 replies
- 259 views
Hello Guys, i will put 2 images below just to clarify what i'm trying to say. I want to make my communnity look like the second image. Is this a theme? Or i can change the home settings in the "Admin Panel" to look like this ? ☝ Image 1 - How my community looks like (Main Theme) Image 2 - How i want to make my homepage posts look like
Last reply by Jim M, -
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- 5 replies
- 268 views
My forum is over 20 years old and we have only just started using the badge system I've recently added some rule based badges to reflect 5/10/15/20/25 years memberships but I'm not sure if they are auto applied to those members who qualify or do I need to rebuild members achievements ?
Last reply by Jim M, -
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- 1 follower
- 1 reply
- 292 views
Hello, I have a user in my forum who wants his posts in two topics deleted/hidden. He has a lot of posts in these topics, so doing it one by one would be very time consuming. Is there a way to search by user in a topic to make all their posts appear? I have no found a way to do this. Thank you
Last reply by Adriano Faria, -
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- 1 follower
- 2 replies
- 230 views
Hello - was wondering if there was a way to see aggregate usage of each 'Reactions' in the Admin dashboard?
Last reply by Luke Z, -
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- 3 followers
- 17 replies
- 484 views
So... I have never really messed with Clubs or Events before. As I was doing some testing, I noticed that all events that are created in Public or Open clubs seem to be going into the community calendar. Am I missing something, or is there a setting so either the events are self contained to that group, or the main calendar will only show group events for groups you are a member of?
Last reply by Marc, -
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- 2 followers
- 1 reply
- 264 views
The connection manager causes problems if the user is not registered and goes directly through the connection. (in my case it is with google auth). It does not ask the user for the minimum age to register. This is annoying because under the GDPR we must not process the personal data of children under 16 years old. Is there anyone else facing this problem?
Last reply by Marc, -
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- 2 followers
- 2 replies
- 232 views
Now that Marketplace is closed how do you find out if there is an addon you need any more?
Last reply by Marc, -
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- 1 reply
- 293 views
Will it be possible to extend the classic license on a monthly basis or only annually?
Last reply by Jim M, -
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