Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.1k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
- Problem with SQL query that takes a long time to execute
- Last reply by TSP,
22,952 topics in this forum
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- 1 follower
- 3 replies
- 311 views
When I set login to use SSL everything gets blocked for Amazon S3 serving http:// and not https://. Is there any way to make IPB request https:// by default.
Last reply by IndieIndeed, -
- 1 reply
- 586 views
I tried to use the compatibility checker on https://www.invisionpower.com/support/faqs and it says it's for version 3.4 (see http://beta.theclanrs.com/check_requirements.php). Is there a checker for version 4 or are the requirements the same? Update: Found that the installer for IP.Board 4 has the requirement checks on the first step. Issue resolved.
Last reply by AndyF, -
- 1 follower
- 3 replies
- 314 views
A lot of my users are complaining that emails are now not grouped in the same thread because of the addition of the poster's name. Is there a way to edit the subject line and take out the posters name?
Last reply by JEFF MACK, -
- 1 follower
- 3 replies
- 288 views
I followed all the guides and still it says "error connection, timed out after 20 seconds" something along those lines, I even checked the information dozens of times to make sure it's correct because it would connect and then say "retrieving directory" and end up disconnecting and saying inactivity after 20 seconds, I will leave a screencast (jing) to show what happens, please help this is delaying the vision I have for my forums. Screencast: http://screencast.com/t/RgZL4EvgFa
Last reply by Lord Dom, -
- 1 follower
- 0 replies
- 263 views
I have been looking through the user groups options, etc and I can't figure out where to turn on the the other abilities for moderators. I logged in as a mod and they are missing the option to Lock Threads and other things. Where do you adjust this so that they have all of their abilities back? I just found it down in the staff area of the members sections
Last reply by JEFF MACK, -
- 2 followers
- 7 replies
- 762 views
I could have sworn in the early screenshots that there was an icon in the menu bar to insert tables. Is that available? Can it be turned on?
Last reply by JEFF MACK, -
- 0 replies
- 333 views
I am missing the CSS on my website so everything is pretty scrambled. All the files on the network are correctly in their place and all I really need is to keep my main Administrator account and password. I would just like to reset the website to default so I can fix errors that no one seems to be able to help me with.
Last reply by Matthew Fay, -
Tec Support
by isaah- 1 follower
- 1 reply
- 341 views
I submitted a client general support ticket at 4.39 pm today and have not received a reply. I find this very unusual because IPS is normal very prompt, is there a problem?
Last reply by Ocean West, -
- 1 reply
- 302 views
I want to change the domain name of IPB board. Please tell me the steps to be done in IP board and also the practices so that no traffic is lost I have pointed the domain to same directory... Also How to do 301 Redirect so that older linsk continue to run....and no tarffic is lost Google analytics I am changing the old domain which was country domain to com old domain http://mechanical-engineering.in running from last 5 years - new domain will be http://mechanical-engg.com Thanks in advance Regards Saurabh
Last reply by Saurabh Jain, -
- 4 replies
- 298 views
I gather this is the correct section to post in -> All the images are missing on my website and it appears distorted. - I initially went to 'Designer mode' in 'Themes' in the ACP - After that I reloaded the website because it was taking too long and my website isn't loading properly I have images below... http://s15.postimg.org/hhnlwu9zu/Image1.jpg [Admin control panel] http://s15.postimg.org/5r9ofgh7e/Image2.jpg [Front page] If I can even reset the website because I just started making it that would be even better. I just don't know what to do at this point.
Last reply by Matthew Fay, -
- 3 replies
- 392 views
In the Login Handlers section, using External Database, how can I set to redirect the 'register' link to another URL?
Last reply by Lunars, -
- 1 follower
- 2 replies
- 334 views
Hello. I get this error message when I'm trying to access the AdminCP. Dont even get the login site. "A configuration or server error has occurred EX1146 Something went wrong. Please try again." EX1146 Doesn't tell me anything. Is there a list of error codes so I can try to figure out what went wrong? (As stupid as I am, i didn't take a backup before I updated) Cheers
Last reply by Stuart Silvester, -
- 1 follower
- 4 replies
- 369 views
Hey guys, Is the documentation for SSO at https://www.invisionpower.com/support/guides/_/advanced-and-developers/integration/single-sign-on-sso-r209 applicable for version for as well? I was having issues with method 2, it seems publicSession class isn't present. Thanks in advance
Last reply by Rhett, -
- 2 replies
- 304 views
Ok, I assume I am just over looking something simple. That said, how do you delete private messages in 4.0? All I see in the messages tab is leave and turn off notifications.
Last reply by estan, -
- 3 replies
- 317 views
Hello, One of our members asked how they switch from the Mobile > full width skin on 4.0.1 whilst they're browsing via a tablet or mobile? is this possible? Thanks
Last reply by Jordano, -
- 1 follower
- 3 replies
- 263 views
Hi, Hi can I have this "Send me news and information" selected by default so that new members will get bulk email? Thanks
Last reply by Square Wheels, -
- 1 follower
- 11 replies
- 524 views
My server gave me the details to contact IPS. That is the message they received. There is a problem with IPB. Obviously it is Sunday and I cannot contact them. I don,t know what to do. There are thousands of members and guests trying to get on my sight! I have been a client for over a decade. I cannot get a hold of my Technician! ~Lindsay
Last reply by Durango, -
- 1 follower
- 3 replies
- 397 views
Has anyone had the issue of being unable to view their profile on ipb 4? Specifically the first user registered that is an administrator. I have a fresh install of ipb 4 and if any administrator goes to view the profile for account 1 it gives an error code: EX0. However if a non administrator goes to the account it works fine, and other administrator profiles can be viewed just fine. It is only when any administrators looking at the first administrator profile that this error occurs. The only account with his error is the one I set up when I installed the forums.
Last reply by Tanja, -
- 0 replies
- 249 views
Hello to all, in the block customizable post feed, you can limit the number of characters? Thanks
Last reply by Max_69, -
- 1 follower
- 1 reply
- 285 views
The site has been converted over for about 24 hours now and I have had about a dozen or so users reporting that they can't do much on their iOS devices do to crashing. Here is a response from one user.
Last reply by vbnautilus, -
- 1 follower
- 8 replies
- 409 views
How do you restore the "default" theme when you don't have access to the ACP currently getting 500 error trying to access ACP - can't figure out a way back in - ( was in the process of uploading a theme ) thanks (also have ticket submitted)
Last reply by Ocean West, -
- 1 reply
- 292 views
I quite often get blank text areas across the my site? Any quick fixes?
Last reply by bmkdotcom, -
- 1 follower
- 2 replies
- 321 views
It says "Prefixes are special tags which display in front of the title. You can control which members can use prefixes from Group Settings" but where can I add or edit these prefixes?
Last reply by Bruce_man, -
- 2 followers
- 9 replies
- 411 views
how do you create a link in a post to the "edit profile" page so all the reader has to do is click the link and when clicked it goes to "their" profile?
Last reply by Wayne B, -
- 1 follower
- 4 replies
- 369 views
I've been trying to enable the use of Font Awesome Icons for members, through a button in the Editor. It used to work perfectly in 3.4.x but not having any luck now. What changed? What I've been doing is I've added <link rel="stylesheet" href="//maxcdn.bootstrapcdn.com/font-awesome/4.3.0/css/font-awesome.min.css">to Templates -> core -> front -> global -> globalTemplate and then added a new button for the editor. The button is Inline and should insert <i class="fa {option}"></i>I've tried disabling using an option and just using {content} directly... but then the changes do not save and revert back to the {option} variant. No idea what that's…
Last reply by AutoItScript,
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