Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
22,912 topics in this forum
-
- 0 replies
- 234 views
Hallo, when i clear cookies history from my browser, when i visit my site not loading with first time, i must renew the link, after that alls ok until clear cookies, the problem is in first visit, what is wrong? (i try it with 3 browsers, on differents computers), my site is lifehack.gr i try cache management, template tools, cookie: .lifehack.gr, resychronize topics & forums, disable redirect to new friendly URL format,URL type query string or Path Info and more! now hands up, any help? sorry is for ipb 3.4.7 not for 4
Last reply by icyman, -
- 1 follower
- 0 replies
- 231 views
Before you ask, yes, I've submitted a support request. I can only assume that staff are very busy following the release of IPS4 because I get one reply every 2 days and it still isn't sorted, and I submitted the request last Saturday. I've created a Home page using IP.Content (purchased just a week ago). Using 'Manage Blocks' I added the block 'Customisable Topic Feed' but didn't like it, so I removed the block and clicked 'Finish Editing'. Now, no matter how many times I remove the block and finish editing when the page is refreshed the block reappears. I'm keen to get the Home page finished and usable, but until this problem is sorted I'm stuck. Any advice you can offer…
Last reply by TIPF, -
- 3 replies
- 290 views
Hi, I've changed the URL of my forum and now the icons are missing from both the frontend and ACP. I've updated the file storage settings in the ACP and changed my URL in conf_global but it seems that the board is still referencing the old URL to get the font. Any ideas what else I need to change?
Last reply by lactsl, -
- 2 replies
- 457 views
Hi, I recently upgraded to 4.0.3 and it seems to have mixed up my ad slots. The sidebar is appearing below the header. Is anyone else experiencing this?
Last reply by lactsl, -
- 1 follower
- 2 replies
- 289 views
Hello, The "Cache page output for guests" option in Memcache, cache the pages for Guests and Search Bots, or only for Guests?
Last reply by RevengeFNF, -
- 4 replies
- 340 views
Sorry if these questions were asked before, but I couldn't find anything. I'm trying to fetch 10 files from each download category ID by modifying my templates. I found some reference in recentFiles template, but the $files variable is already passed to this widget with the data.{{if count( $files )}} {{foreach $files as $file}} {template="fileRow" group="widgets" app="downloads" params="$file, $orientation"} {{endforeach}} {{else}} no files {{endif}} So question is, how do I populate $files variable with files from specific category? When browsing category parent, I see 'No files in this category yet.' message. I'm treating parent categori…
Last reply by WhyCry, -
- 1 reply
- 244 views
As the Pages app was not shown as a link after upgrading from 3.4.7 to 4.0.2, I thought I might fix it by uninstalling it and re-installing it. Unfortunately, the site looks this way now I still have acces to the AdminCP ... Pages looks as followed and under System/Applications the Pages app is shown this way I downloaded the Pages app again from the website and wanted to install it. But one needs a tar-file for this and all I get is a zip-file. Any help is appreciated.
Last reply by Nobiliana, -
- 1 follower
- 3 replies
- 364 views
Is the removal of "protected forum" and post counts for forums that guests can view, but not see topics an intended change? On 3.4.x guests or groups with perms set to see forum but not see topics would still see post counts and instead of last post info on the right they would see "protected forum". On 4, post counts are gone and instead of protected forum it now says "no posts here yet" which is VERY misleading. If this is an intended change, could I get some assistance from someone on how to get it back to showing post counts and "protected forum"? As seen in the post below, it makes my board look dead, dead, dead. We need the specific forums visible, but posts no…
Last reply by RazorSEdge, -
- 1 follower
- 8 replies
- 295 views
http://mechanical-engg.com/forum/ Not working properly sidebar is not on screen..one has to scroll right .. and no header on sidebar
Last reply by Saurabh Jain, -
- 1 follower
- 3 replies
- 261 views
I can't work out how to do this on v4. I've tried "this exact term" 'this exact term' +"this exact term" I just get results that contain all of them but not the exact term.
Last reply by 不中用, -
- 7 replies
- 324 views
Might be a stupid question, but how do you create albums in Gallery categories?
Last reply by Tanja, -
- 0 replies
- 213 views
after upgrade some images are missing and it showing black thumbnail
Last reply by Saurabh Jain, -
- 0 replies
- 235 views
When I clicked on the link and run the sitemap geenrator manulaly it gave me the following error Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 32 bytes) in /home/mechanic/public_html/forum/system/Db/Select.php on line 350 How to increase memory from WHM
Last reply by Saurabh Jain, -
- 0 replies
- 223 views
In my case 1 All Entry images are missing 2 Polls - some other poll is shown in an entry - may be issue in case of multiple polls Support team is responding once in a 30 hours or even more........ I have a back up but how many daily back ups can I keep ........... Should I move to roll back to old version?
Last reply by Saurabh Jain, -
- 0 replies
- 239 views
Hi everyone, I have a problem with Day and month names, which the system locale will be user, I want to use the exact phrases which is stored inside the language database "Day_0, Day_1, Day_2", please help me fix this issue ...
Last reply by Khalat Jalal, -
- 1 follower
- 13 replies
- 473 views
After install the SimpleBlue4x theme....
Last reply by Kirill N, -
- 5 replies
- 281 views
I'm trying to style a few Pages elements with custom css, but I can't figure out where to put it. Of course I could place it in custom.css, but then it would load in the whole suite when I only need it in Pages.
Last reply by Kirill N, -
- 1 follower
- 1 reply
- 221 views
I have been looking at my settings for sitemap and just wondering if there is supposed to be a sitemap created for the individual records for my database. The database contains blog articles. I am wondering if it is supposed to create sitemap entries for the hundreds of blog articles or is it just pointing to the one page?
Last reply by JEFF MACK, -
- 2 replies
- 282 views
I looked at the Cron task logs in ACP (IPB 4.0.2), and under "sitemapgenerator" it's reporting "Only subclasses of Dispatcher can be instantiated." once every hour. That's the only error in any of the logs. Anyone know what's causing it? This is a screenshot:
Last reply by 不中用, -
- 2 replies
- 388 views
I am starting to have many emails from members asking me to change their Display Name as they can t find it in their Edit Profile I think the current location of the Display name functionality is not intuitive Could you add an option in the Edit profile to edit the display name It would be more user friendly to see it on top of the Edit Profile model window instead of hidden in the Account Settings
Last reply by Christophe, -
- 0 replies
- 436 views
By going to the applications/core/interface/ckeditor/ckeditor/plugins I have noticed that there are many plugins that I don't use. How do I disable them?
Last reply by Kirill N, -
- 0 replies
- 253 views
Hello, Thank you for your help. I have two problems. All users have the IP address : 94.23.211.78 What can I do ? Secondly, the first entries are ok. Members were validated by email. Now I have to manually validated. However, in the configuration I always ticked validation by the user. Thank you !
Last reply by BlackRain44, -
- 2 followers
- 4 replies
- 272 views
I have a pages database setup as a blog and allow comments. I am not noticing any type of notification system that a new comment has been posted. Is there a place to enable this?
Last reply by JEFF MACK, -
- 6 replies
- 441 views
My forum which is on the IPB cloud is so slow , takes at least 90 seconds to load . This is disastrous for a forum and I only have 5 members .I sent emails to all my old members to register and everyone says the site is too slow.
Last reply by GMIC, -
- 1 follower
- 4 replies
- 287 views
I have tried telling my users not to post certain images as it messes with the board layout im just wondering if this can be fixed? They insist on using for example this kind of link and embedding it as an image. https://twitter.com/ozchrisrock/status/593231136974839808/photo/1 <--- this type of link causes the image to leave the post container. when it should be https://pbs.twimg.com/media/CDuUk0BVEAA9j68.jpg so i need to either know how to disable adding the above type of link or a way to fix the issue.
Last reply by Netherlord,