Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.7k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
- 2.4 Upgrade
- Last reply by Cloaked,
23,028 topics in this forum
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- 3 followers
- 18 replies
- 1.1k views
A long time member reports issues replying to topics, along with logging issues: Any idea what this could be?
Last reply by Marc, -
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- 1 follower
- 5 replies
- 850 views
I'm not sure exactly what has changed on the UI for what appears to be the data-mentionid but some users notice they can no longer see the names due to poor color choice. It has changed it on all my modified themes (I get it, I'm responsible for those) but even the Default Theme does not show it properly for some users. It works for me, but not everyone. @Malwarebytes Forums Here above I can see the white on blue and quite readable On our themes some see it as this on the Default Theme On some darker themes it look like this now. The names are there, you simply cannot see them unless you select and highlight them. …
Last reply by Marc, -
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- 1 follower
- 14 replies
- 1.2k views
https://forum.paticik.com/topic/4921856-luther-2010-bbc/page/3/#comments We can't use quote messages on this page. It works on the rest of the topics I tried. Any idea why it's not working?
Last reply by Marc, -
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- 1 follower
- 4 replies
- 713 views
I have this message as I am writing, the time on the server is absolutely correct. Any issue related to time zones?
Last reply by Stuart Silvester, -
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- 4 replies
- 802 views
Hi, I hope I post at the correct forum. When try this option: Save not working, this on live site 4.7.8 Thanks.
Last reply by abobader, -
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- 1 follower
- 2 replies
- 751 views
It was necessary for the operation of our server, cpanels and other software installs, PHP 8.x had to be installed. After doing so, everything worked except the IPB Forum. Please advise as to IPB ability to operate under PHP 8 and what changes must be made. Thanks in advance for any support assistance.
Last reply by Randy Calvert, -
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- 3 followers
- 8 replies
- 975 views
We have a database where the Title of each entry is a number. It is indicated so in the database field, but the sorting of the database fields is still alphabetical. How can the sorting be forced to be numerical? https://www.bmw2002faq.com/registry/ Thank you, Steve
Last reply by Marc, -
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- 2 followers
- 6 replies
- 909 views
After the latest upgrade to 4.7.8 we recieve cron errors about 20 times per day, we get an email with the subject " Cron <nicuuorg@baku> /opt/alt/php81/usr/bin/php -d memory_limit=-1 -d max_execution_time=0 /home/nicuuorg/public_html/applications/core/interface/task/task.php d5bebef479ed470ad3d8dd45d03815e8" with the code snippet below. Anyone with ideas what may be going on? Thanks in advance 🙂 <!DOCTYPE html> <html lang="en"> <head> <title>Error</title> <style type='text/css'> body { background: #f9f9f9; margin: 0; padding: 30px 20px; font-family: "Helvetica Neue", helvetica, arial, sa…
Last reply by Marc, -
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- 2 followers
- 6 replies
- 646 views
Hi there. Our users are getting the following error message when trying to access our forum: Please can we get assistance to get this resolved asap.
Last reply by Marc, -
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- 1 follower
- 4 replies
- 797 views
I thought I saw this option somewhere and now can't find it. And I see similar options - but not exactly this one. Isn't there an option to require approval for a User's first post (site wide - in all forums) after he has successfully created his registration and posts for the first time? Then allowed normal posting after this first approval.
Last reply by PalmTalk, -
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- 1 follower
- 3 replies
- 705 views
Hey Invision, I am running into an error that says this [[Template forums/front/topics/post is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]] Not sure what it means but it is littering the forums and showing up instead of actual posts.
Last reply by Randy Calvert, -
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- 2 replies
- 780 views
Hello, Since the update to 4.7.8 I have a color problem with @nickname mentions. They have a yellow background which makes the white unreadable, how to change this yellow to another color? Thank you in advance for your return. Best regards
Last reply by ponty stéphane, -
- 1 follower
- 4 replies
- 526 views
After purchasing the Commercial module, I decided to update my forum 4.7.7. and add this Commercial module. I always update through the admin center. While updating the forum, I got the following error: Now got a successfully updated forum but without the Commercial module But this time something went wrong. Please tell me how can I download the Commercial module now and install it on the forum?
Last reply by Makoto, -
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- 1 follower
- 6 replies
- 691 views
Hello, I registered my domain today & would need help and assistance on where to put those as I'm fairly new to all of this. ns1.invisioncic.com I also opened a ticket already if you'd like to look into it further... I guess I'm just impatient Thank you!
Last reply by Marc, -
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- 1 follower
- 1 reply
- 656 views
A configuration or server error has occurred EX0 - Something went wrong.Please try again.
Last reply by Marc, -
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- 1 follower
- 3 replies
- 873 views
I've had a notice from Google that our site does not comply with google's cookie policy on consent - I've pasted the email below. Is there a simple solution to enable this for our IPS site?
Last reply by Marc, -
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- 1 follower
- 3 replies
- 789 views
Approval Queue always shows 1 or some other wrong value even though there is no content to approve.
Last reply by Marc, -
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- 1 follower
- 4 replies
- 437 views
I've done the March update. Where is the setting to allow users to delete pending version updates?
Last reply by Marc, -
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- 2 followers
- 4 replies
- 790 views
Why did Invision drop email support for self-hosting?
Last reply by Marc, -
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- 2 followers
- 1 reply
- 719 views
Our blogs aren't working. What can we do to fix this bug?
Last reply by Marc, -
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- 2 followers
- 2 replies
- 491 views
After restoring the template file to the default it still shows that it is modified although it is not because it has been restored to the default value.
Last reply by Marc, -
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- 1 follower
- 11 replies
- 1.2k views
Hi One of our members has been having some trouble downloading files which seem fine for all other members. The issue seems to be isolated to a particular member and not the files as other members and I have no problem downloading. Any ideas? Thanks
Last reply by Marc, -
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- 2 followers
- 9 replies
- 1.3k views
Starting the process to rebuild achievements from ACP throws an error rebuilding a gallery album as promoted content. The issue specifically happens in the file /applications/core/extensions/core/AchievementAction/ContentPromotion.php inside the function rebuildRow() on lines 249-255: case 'core_social_promote': $promote = \IPS\core\Promote::load( $row['promote_id'] ); $promote->object()->author()->achievementAction( 'core', 'ContentPromotion', [ 'content' => $promote->object(), 'promotype' => 'promote' ] ); break; The problem in the code above is that when it hits a gallery album entry, which is a node, it tries t…
Last reply by teraßyte, -
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- 1 follower
- 2 replies
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Hello, When I upload the developer tools file to my server, the system blocked, detecting viruses in the file "Sanesecurity.Foxhole.Zip_doc_js.UNOFFICIAL"
Last reply by Hisashi, -
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Hi, I am building a community and would like to know how I can add a function for my users to sell their goods in my community. For example, one user would like to post her cookies to sell. People in my community can order, pay and pick up when the cookies are ready. As a community owner, it would be the best if I can get 1% fee for every order. Anyone has any idea how I can develop?
Last reply by My Sharona,
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