David N. Posted March 13, 2023 Share Posted March 13, 2023 A long time member reports issues replying to topics, along with logging issues: Quote I am experiencing a few problems when using the forum on my laptop. Once I post a thread, any subsequent replies I try to add don't get added. I click "submit reply" but nothing happens. The text I was writing disappears but the reply doesn't get added. I can't edit edit my posts on my laptop. If I am logged in and viewing a thread, as soon as I try to go to any other part of the website (like to another thread or to your profile to send you a message), I get logged out. I have tried both Chrome and Brave browsers. Any idea what this could be? Link to comment Share on other sites More sharing options...
Makoto Posted March 13, 2023 Share Posted March 13, 2023 Are they using a custom theme on your website? Are you able to reproduce their issues at all? It's hard to diagnose without more information, or the ability to replicate the issues yourself. Can you try logging in to an account using the same theme and member group as this user and see if you can reproduce the errors? Link to comment Share on other sites More sharing options...
Marc Stridgen Posted March 14, 2023 Share Posted March 14, 2023 Check if they are using any plugins on their browsers, and if so please get them to disable them and try again. David N. 1 Link to comment Share on other sites More sharing options...
David N. Posted March 14, 2023 Author Share Posted March 14, 2023 (edited) No plugins and he tried two browsers: Chrome and Brave. Everyone uses the same theme on my site, which is only slightly customized - and no one else reported this issue. Edited March 14, 2023 by David N. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted March 14, 2023 Share Posted March 14, 2023 It can only really be an issue on his side, if its just that individual person. Unfortunately plugins was the only suggestion I had there to resolve the issue. VPNs being used maybe David N. 1 Link to comment Share on other sites More sharing options...
David N. Posted March 14, 2023 Author Share Posted March 14, 2023 The user says he has a VPN but is not currently using it. I tried signing in as him and I can post a topic and replies. He can reply to the topic I posted as himself. But he can't reply to a topic he posted earlier. Weird! Link to comment Share on other sites More sharing options...
Marc Stridgen Posted March 14, 2023 Share Posted March 14, 2023 It is indeed, but really if there is only him having the issue, and you cant replicate it even logged in as himself, there is only one thing left unfortunately David N. 1 Link to comment Share on other sites More sharing options...
David N. Posted March 14, 2023 Author Share Posted March 14, 2023 I asked him and am awaiting his answer.. but is it possible that if he used a VPN when he posted that topic, and now he tries to reply to the topic while no longer using a VPN, the software doesn't recognize him and won't let him reply? Just wondering if that could be the issue. Link to comment Share on other sites More sharing options...
Randy Calvert Posted March 14, 2023 Share Posted March 14, 2023 I would suggest the user try a different device such as a mobile device and also try from a different location such as a hotspot or Starbucks etc. Hopefully it will help them narrow further where their specific issue is at. David N. 1 Link to comment Share on other sites More sharing options...
David N. Posted March 14, 2023 Author Share Posted March 14, 2023 Just now, Randy Calvert said: I would suggest the user try a different device such as a mobile device and also try from a different location such as a hotspot or Starbucks etc. Hopefully it will help them narrow further where their specific issue is at. Thank you Randy. He can post as expected from his phone. It's just on his laptop that the issue occurs. Link to comment Share on other sites More sharing options...
Randy Calvert Posted March 14, 2023 Share Posted March 14, 2023 (edited) 1 minute ago, David N. said: Thank you Randy. He can post as expected from his phone. It's just on his laptop that the issue occurs. In that case, I might look at antivirus software or other firewall software running on the device that could be intercepting requests. Heck even adblockers as it could be blocking the IPS JS. Edited March 14, 2023 by Randy Calvert David N., Jim M and Makoto 3 Link to comment Share on other sites More sharing options...
David N. Posted March 18, 2023 Author Share Posted March 18, 2023 Finally that user reported that he has McAfee Total Protection on that laptop where the issue occurs. Do you think that could be the issue? Link to comment Share on other sites More sharing options...
Randy Calvert Posted March 18, 2023 Share Posted March 18, 2023 Total Protection includes things that can block JS and acts as a firewall, so it’s absolutely possible. He should be able to temporarily turn it off to test. If that’s the case, there should be a way to whitelist your site. For example: https://www.mcafee.com/support/?articleId=TS101116&page=shell&shell=article-view David N. 1 Link to comment Share on other sites More sharing options...
David N. Posted March 19, 2023 Author Share Posted March 19, 2023 Thank you! I tried it and the results were: Categorization in URL Filter database version '505994' URL Status Categorization Reputation http://logicprohelp.com Categorized URL - Forum/Bulletin Boards Minimal Risk Link to comment Share on other sites More sharing options...
Randy Calvert Posted March 19, 2023 Share Posted March 19, 2023 That means you’re not being caught in the reputational risk database. But it could still be interfering with JS. (For example thinking it was an ad that it was blocking.) David N. 1 Link to comment Share on other sites More sharing options...
David N. Posted March 19, 2023 Author Share Posted March 19, 2023 Ok great thanks @Randy Calvert - so in that case is there something I can do or just tell people not to use "Total Protection" with my site? Link to comment Share on other sites More sharing options...
Randy Calvert Posted March 19, 2023 Share Posted March 19, 2023 There should be a way to whitelist your site or turn it off. Step one is to temporarily disable all their protections. See if it fixes the problem. If so, they can either figure out how to whitelist your site or find the specific protection that is blocking it and work with McAfee to fix it. Otherwise it could still be something else on their computer. We still don’t definitively know McAfee is the problem. Marc Stridgen and David N. 2 Link to comment Share on other sites More sharing options...
David N. Posted March 20, 2023 Author Share Posted March 20, 2023 Ok thanks. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted March 20, 2023 Share Posted March 20, 2023 Indeed, getting them to disable it entirely should be your first step. You need to rule it in/out first of all. David N. 1 Link to comment Share on other sites More sharing options...
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