Technical Problems
Run into an issue and need help from the Invision Community Team?
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Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- [4.7.19] Invalid value in QAPage?
- Last reply by Jim M,
22,923 topics in this forum
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- 1 follower
- 1 reply
- 581 views
Since 4.7.9 apostrophes in user names are not allowed any more!? Also when renaming the long existing members "Jack O'Hara" or "Nils van't Jansen" there is no way back...
Last reply by Nathan Explosion, -
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- 1 reply
- 418 views
Dear Team, Need To know is there is a possibility of API customization according to our project requirement . If yes so please acknowledge me with process.
Last reply by Jim M, -
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- 1 follower
- 4 replies
- 717 views
Hey all. Today various errors have started occurring with my 3rd party hosted site. When trying to access the admin panel, I receive the following: EX1836 Something went wrong. Please try again. I've been unable to find more info as to what the exception number actually means. I've checked my php version and other settings. Any ideas before I try to do the dreaded reinstallation?
Last reply by Jim M, -
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- 3 followers
- 3 replies
- 597 views
We set up Open Search 2.6.0 to use as our "Elasticsearch" server after learning that IPS themselves use it, with the "compatibility.override_main_response_version" setting enabled to pass Invision's Elasticsearch version check. Indexing our entire community finished successfully but all search-based functionality, including activity feeds on user profiles as well as actual searches, now returns zero results. I left our site's config in place in case someone from Invision would find it useful to troubleshoot it directly. Which version(s) of Open Search are known to work with Invision Community as of today? Versions 1.2 and 1.3 were mentioned in the above thread b…
Last reply by sudo, -
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- 2 followers
- 35 replies
- 2.2k views
Hi. On 6th April, my Google analytics showed a big spike in visitors to my forums. In fact, it highlighted this and said that I had received a lot more visitors than it had expected or predicted. Visitors had almost doubled overnight. The next day, numbers shot up again, the day after visitors had gone up by over six times normal numbers. Looking at my most visited pages, I can see that the second most visited page is, "Sorry, you do not have permission for that! " I've never seen anything like this before. Have you any idea what could be behind this?
Last reply by Marc, -
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- 1 follower
- 2 replies
- 614 views
Hi, Without any manipulation on our part, our forum has crashed and I am stuck on an error 500. I can't connect to the admin console either. We have not installed anything on it except the FR language pack. Can you tell me what I should do?
Last reply by Marc, -
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- 1 follower
- 4 replies
- 525 views
hello, I have this problem with update: https://szablonet.pl/demo/ips_forum/admin/upgrade/?controller=upgrade&key=b443e911549adf2cfbd986577a355ad7&mr=0&mr_error=1 Can you help me? PB Szablonet
Last reply by Jim M, -
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- 1 follower
- 9 replies
- 772 views
Looks like the CNAME records I setup resolve different IP addresses (round robin) depending on geo location. Some of these locations our users are getting a "Not Found" in their browser. This IP works: 13.32.27.115 (I'm in Europe) and one of our Admins gets this IP address: 108.156.91.25 (he's in Chicago) and its failing. I had him do a "ipconfig /flushdns" and no dice. Many user complaints now about this. Some have no issues, others, it's completely unreachable.
Last reply by Jim M, -
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- 3 followers
- 4 replies
- 820 views
Hello and good morning to one and all, any chance one of you kind developers could tell me what I should whack into the Elasticsearch server field for that superior searching experience on my cloud based forum with you. Thank you muchly.
Last reply by Day_, -
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- 2 followers
- 6 replies
- 696 views
It seems IPS doesn't want to take my money. I have a pending payment since April 9th in my client area, so may you please guys approve the payment I made through PayPal. Thanks
Last reply by Afrodude, -
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- 1 follower
- 5 replies
- 722 views
A week or so ago, when I last, saw my point total it was 189, now it shows "849". This leads me to believe that there might be a hidden problem with achievements after the most recent update. If it is happening on this site it "might" be happening on other sites but maybe no one has noticed as of yet. I was looking forward to advancing to the next level around the time I hit my 20th anniversary here. Now it will take several years to achieve the next level which is a bit of a bummer...
Last reply by Marc, -
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- 1 follower
- 3 replies
- 643 views
Hi, I need help updating to Version 4.7.9; the process seems stuck on "Extracting"
Last reply by Marc, -
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- 2 followers
- 6 replies
- 735 views
When I attempt to turn on Manifest support, I get an error saying that the URL cannot be found: However, the URL definitely exists as it's the most commonly visited URL on our website, showing the Latest Activity stream. I would assume that it would be possible to use the Latest Activity stream as the custom Start URL as this is the URL that makes the most logical sense out of any URL on the entire platform. What could be causing this to happen? (I've used the exact format mentioned in the description)
Last reply by Marc, -
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- 1 follower
- 6 replies
- 674 views
After updating to v4.7.9, we're unable to view any user profile. This is the error we receive: I disabled all plugins and apps but it had no effect.
Last reply by sadface201, -
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Hello, I'm trying to post here because my invision hosted forum has been down for over a week now and every attempt to request help from support@invisionpower.com is not being answered. What method am I supposed to use to get my forum back up and running? This is far too long with no response/help to get my forum up and running again.
Last reply by Jim M, -
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- 1 follower
- 2 replies
- 512 views
When an ajax modal popup is loaded, and it contains pagination, changing the page changes also the browser tab's URL, but closing it doesn't restore the original URL. You easily can verify the issue on this site by viewing a file with at least 2 pages of logged downloads. Here are the steps to reproduce: Visit this link: https://invisioncommunity.com/files/file/10121-tb-log-attachments-downloads/ Click the Who downloaded this? link => The browser tab's URL remains as-is: https://invisioncommunity.com/files/file/10121-tb-log-attachments-downloads/ Now click to load the modal popup's second page of downloaders => The URL changes to: htt…
Last reply by Jim M, -
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- 2 followers
- 13 replies
- 1.1k views
Hello I have the raffle plugin with the following errors, and when I try and uninstall I get - This page isn't working HTTP ERROR 500 I'd like to get this uninstalled and install the new version, ideas? THANK YOU!!
Last reply by Jim M, -
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- 3 followers
- 8 replies
- 679 views
Found a user that's shown as having 12 posts, but no posts can be found. To my knowledge none of his posts are in "Deleted content". (Please make this area searchable) Link to user in question is in our Access information.
Last reply by Canis, -
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- 1 follower
- 6 replies
- 708 views
Hello, I have never gotten bulk email to work for my community. Maybe like a year ago I tried it and it would spam my members with unlimited emails. But now when I try it, it does nothing. It says sent to 0 members. I just deleted a bulk email I created over a month ago and It has been sitting to start. I am on invision in the cloud.
Last reply by Marc, -
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- 0 replies
- 422 views
Hello. As the title says: can I disable all theme blocks at once? I dont mind having to edit the database, if it is necessary. Also, I dont mind losing the content of the blocks, or anything. Why (if you need to know): Recently, I had a "urgent" matter that made me remove a specific text from all blocks forum-wide, but since the blocks are independent between board index/forum category/topic, etc... this created a problem, since some of them were removed and some werent. Just to be safe, I want to remove/disable all blocks and them add one by one again.
Last reply by FabioPaz, -
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by bosss- 3 replies
- 684 views
My site show only page plage - no errors Host support will try fix but no still no fix. yesterday was no problems and many days before IPS 4.7.9 PHP 8.1 Have you some help? site - https://www.oldlibar.website/ Latest answer from host support! To our regret, the changes did not help. There is no error log regarding the issue as well. You can try restoring the site. Latest before In order to investigate the issue, we will need to: Disable the .htaccess file. Change the PHP version. May we proceed? Regards
Last reply by bosss, -
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- 1 reply
- 420 views
Hello all, I have the problem that I am missing 1000 megabytes of data, which our users have been uploading to the community (in the download-section) over the last months/years or so. I could not find out what the reason is, neither via the admin/moderator logs, nor via the Deleted Content area. Does anyone have any idea what else this can be due to? The category was also not touched, as far as i know. Only user roles were adjusted. Could a deleted user be the cause, due to files being linked to users? Greetings.
Last reply by Jim M, -
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- 7 replies
- 603 views
Hi, Since the last update the dates are no longer displayed in the messages. Can you help me solve this problem? Patrick
Last reply by Randy Calvert, -
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I have 2 questions about setting up the forum: 1) Is it possible to automatically compress a Jpeg picture to 5 MB if the user wants to upload a picture larger than 5 MB? And is it possible to show a preview of BMP and PSD files? 2) On the forum, I post interisting links with files located on Google Drive, is it possible to make it so that until the user registers on the forum, he does not see these links?
Last reply by andreyali, -
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- 2 followers
- 1 reply
- 574 views
After updating the Php version, a page is not displayed anymore and I receive the error message you find in the attached image. As you can see the error comes from a system file not from an external code. I need your help please.
Last reply by Marc, -
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