Claudia999 Posted August 15, 2022 Share Posted August 15, 2022 The Guest Signup Widget in my community is sometimes empty. So the widget doesn't appear and I have fewer registrations. That's not so fine. Do you or anyone have an idea what could be the cause? SeNioR- 1 Link to comment Share on other sites More sharing options...
Daniel F Posted August 15, 2022 Share Posted August 15, 2022 Is there more than one language available for guests on your community? If yes, have you set the content for both languages? Link to comment Share on other sites More sharing options...
Claudia999 Posted August 15, 2022 Author Share Posted August 15, 2022 58 minutes ago, Daniel F said: Is there more than one language available for guests on your community? If yes, have you set the content for both languages? Yes, English must be available for IPS Support 😉 And yes, content is set for both languages. The widget disappears after a few days or weeks. SeNioR- 1 Link to comment Share on other sites More sharing options...
Jim M Posted August 15, 2022 Share Posted August 15, 2022 Looks like you did not fill out a title for English. Please ensure that you fill out all fields for both languages. Claudia999 1 Link to comment Share on other sites More sharing options...
Claudia999 Posted September 8, 2022 Author Share Posted September 8, 2022 😞 There must be another reason for disappearing of the widget. I had set content for both languages and now it was empty again. Link to comment Share on other sites More sharing options...
Jim M Posted September 8, 2022 Share Posted September 8, 2022 1 minute ago, Claudia999 said: 😞 There must be another reason for disappearing of the widget. I had set content for both languages and now it was empty again. Did you install, upgrade, or do anything with your installation or third party add-ons? Link to comment Share on other sites More sharing options...
Claudia999 Posted September 8, 2022 Author Share Posted September 8, 2022 Nope. I'm still on 4.6.12.1 and so I didn't update any add-ons. SeNioR- 1 Link to comment Share on other sites More sharing options...
Jim M Posted September 8, 2022 Share Posted September 8, 2022 My recommendation would be to upgrade to the latest release, at time of writing this is: 4.7.1. If there is something happening on the version you're on, this will put you on a release which we are testing on and able to troubleshoot further. Please ensure though that all third party applications/plugins/themes/etc... are compatible for this release. Link to comment Share on other sites More sharing options...
elonegenio Posted May 16, 2023 Share Posted May 16, 2023 Our guest widget is having issues, too. It doesn't show up. I've tried to reconfigure it. I've removed it and tried to place it again. It won't work. SeNioR- 1 Link to comment Share on other sites More sharing options...
Jim M Posted May 16, 2023 Share Posted May 16, 2023 7 minutes ago, elonegenio said: Our guest widget is having issues, too. It doesn't show up. I've tried to reconfigure it. I've removed it and tried to place it again. It won't work. Do you have an example that we can take a look at? As mentioned earlier in this topic, both languages have to be filled out and that may be causing confusion. Link to comment Share on other sites More sharing options...
elonegenio Posted May 16, 2023 Share Posted May 16, 2023 We only have one language. It shows now as a widget box for Admins that I managed to configure, but when using another browser that I've never signed in with (acting as a guest visiting the site), it doesn't show on the page. I cleared the cache twice trying to get it to show up for the guest. I've loaded it again and it now appears but who knows for how long. Link to comment Share on other sites More sharing options...
Jim M Posted May 16, 2023 Share Posted May 16, 2023 When viewing your community as a guest, I am seeing your guest signup widget no problem. Due to the content of the website, I am unable to post a screenshot though. Link to comment Share on other sites More sharing options...
elonegenio Posted May 16, 2023 Share Posted May 16, 2023 It finally loaded and let me save it without an error. Hopefully it stays in place. Is there any way for it to remain visible to admins? I'd assumed it was there and working because I'd never changed anything about it but it had been gone for some time. Link to comment Share on other sites More sharing options...
Jim M Posted May 16, 2023 Share Posted May 16, 2023 Just now, elonegenio said: Is there any way for it to remain visible to admins? I'd assumed it was there and working because I'd never changed anything about it but it had been gone for some time. I'm afraid, there is not as it is intended to be only for guests. 1 minute ago, elonegenio said: It finally loaded and let me save it without an error. Hopefully it stays in place. What was the error you were having? Link to comment Share on other sites More sharing options...
elonegenio Posted May 16, 2023 Share Posted May 16, 2023 1 minute ago, Jim M said: What was the error you were having? It wouldn't allow me to upload an image, then it said the block couldn't be configured when I tried to drop it into another space. It was originally on the sidebar. Link to comment Share on other sites More sharing options...
Jim M Posted May 16, 2023 Share Posted May 16, 2023 2 hours ago, elonegenio said: It wouldn't allow me to upload an image, then it said the block couldn't be configured when I tried to drop it into another space. It was originally on the sidebar. Looks like you have allowed your group now to upload images as I can upload an image as an administrator. If you're still having issues moving the block, please let us know. Link to comment Share on other sites More sharing options...
elonegenio Posted May 19, 2023 Share Posted May 19, 2023 On 5/16/2023 at 3:11 PM, Jim M said: Looks like you have allowed your group now to upload images as I can upload an image as an administrator. If you're still having issues moving the block, please let us know. It's disappeared again. Link to comment Share on other sites More sharing options...
elonegenio Posted May 19, 2023 Share Posted May 19, 2023 It doesn't show for Guests: Yet, the block is still there when I open the blocks thing: Link to comment Share on other sites More sharing options...
Jim M Posted May 19, 2023 Share Posted May 19, 2023 Looks like you enabled a lot of third party applications/plugins today. This happened recently which corresponds with the guest signup widget becoming blank and thus, not displaying. I would recommend reviewing to ensure that each of these are compatible with the release of Invision Community you're on. Link to comment Share on other sites More sharing options...
elonegenio Posted May 19, 2023 Share Posted May 19, 2023 (edited) 7 minutes ago, Jim M said: Looks like you enabled a lot of third party applications/plugins today. This happened recently which corresponds with the guest signup widget becoming blank and thus, not displaying. I would recommend reviewing to ensure that each of these are compatible with the release of Invision Community you're on. It wasn't showing before we did the upgrade this morning. I thought perhaps for some reason the widget stopped showing because we didn't upgrade, even though it was working the other day so we did the upgrade. It's still not showing and all the apps/plugins are compatible. Edited May 19, 2023 by elonegenio Link to comment Share on other sites More sharing options...
Jim M Posted May 19, 2023 Share Posted May 19, 2023 Just now, elonegenio said: It wasn't showing before we did the upgrade this morning. It's still not showing and all the apps/plugins are compatible. There is no data currently in the block so it will not show. Please add the data back in and then disable all third party applications/plugins to see if it goes away again. Link to comment Share on other sites More sharing options...
elonegenio Posted May 19, 2023 Share Posted May 19, 2023 4 minutes ago, Jim M said: There is no data currently in the block so it will not show. Please add the data back in and then disable all third party applications/plugins to see if it goes away again. So the bigger issue here is why would the data leave the block? I didn't adjust it and it seems like this is what happened last time. Do we just need to open the block editor daily to make sure it's still populated? Link to comment Share on other sites More sharing options...
Jim M Posted May 19, 2023 Share Posted May 19, 2023 2 minutes ago, elonegenio said: So the bigger issue here is why would the data leave the block? I didn't adjust it and it seems like this is what happened last time. Do we just need to open the block editor daily to make sure it's still populated? You would need to perform the steps mentioned in order to proceed. As I have a site with 0 third party applications/plugins here which does not have this issue with the guest signup block so I would like to have you test this without third party applications/plugins enabled so we can further our investigation. Link to comment Share on other sites More sharing options...
Adlago Posted May 19, 2023 Share Posted May 19, 2023 3 minutes ago, elonegenio said: So the bigger issue here is why would the data leave the block? I didn't adjust it and it seems like this is what happened last time. Do we just need to open the block editor daily to make sure it's still populated? I think that in your Custom css you have a rule that makes your block hidden. Recently I had such a case - one of my blocks disappeared in a mobile view, after update to 4.7.9... After many analysis, I found a rule in my Custom css that I set several versions ago... After removing this rule, I have no problem with this my block. So you review your Custom css rules, you might have a similar rule that is causing you this issue, especially rules containing "hide" If you share a link to your site I can try to guest explore this. Link to comment Share on other sites More sharing options...
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