Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- Default theme broken after upgrade from 4.4 to 4.7 (latest)
- Last reply by Jim M,
22,825 topics in this forum
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- 1 follower
- 1 reply
- 206 views
i have many users who email bounces how are you guys handling this? anyway to remove from their profiles to speed up bulk mail sending?
Last reply by Cyboman, -
- 3 replies
- 213 views
Does anybody know how to remove the "Insert other media" button in the editor? I would like to remove the button completely Thanks
Last reply by Genestoy, -
- 1 follower
- 0 replies
- 206 views
Hello I can filter out sub-forums on the activity streams, so they do not appear in the results: However I cannot do this when I create a new stream in AdminCP: The only option I have is to include all topics, or none. Am I missing an option somewhere to allow this type of filtering? I'd like to create a default stream that excludes certain sub-forums. Cheers
Last reply by karl-os, -
- 1 follower
- 0 replies
- 228 views
I configured HTTPS on my site and I need to update all image links, posts for topics to become "safe" ... Does anyone know the SQL command to update all posts and all signatures of users?
Last reply by ric4rdo, -
- 3 replies
- 216 views
How to add our picks as here in the site
Last reply by Daniel F, -
- 1 follower
- 10 replies
- 397 views
Hello On our custom error page we insert the IPB tags (error_message) as shown in image one: However upon access a restricted page and then revisiting the code it removed the IPB tags and replaced them with text. This means that error are no longer identified properly on our pages. It instead says 'sorry you do not have permission to view this page. See image below. Surely the tags should remain so it can present different reasons/errors. I look forward to getting this resolved. Thanks Rob
Last reply by Ryan Ashbrook, -
- 3 replies
- 206 views
How does an admin know when there are members awaiting validation in the queue? Is there a notification that I am not seeing somewhere? Thanks
Last reply by Adriano Faria, -
- 2 followers
- 3 replies
- 221 views
Hoping someone may be able to help me. We're looking to create database relationships between content, to associate and display content from one database on another. For instance when a user submits a record, they can tie it to another record in another database. We then wish to pull through the associated item on the other record. In example.. User submits photo to gallery (Database A), but selects a record from drop down while doing so, in that dropdown are lists of records in Database B. Once submitted, the image is now tied/related to Database B and its record. We then display the image on the record page of database B. In our case, we have businesses listed …
Last reply by Joel R, -
- 1 reply
- 432 views
Trying to access API. Have enabled all endpoints, but being met with the following: { "errorCode": "3S290\/7", "errorMessage": "INVALID_API_KEY" } Have tried whitelisting IP, accessing from another IP, generating a new API key, and limiting which endpoints are available.
Last reply by Aetherdan, -
- 1 follower
- 2 replies
- 195 views
Hi Guys, Is there a knowledge base we can provide to NORMAL users (not admin) to help assist with understanding the various features of the IPS? i.e. understanding community reputation, how to use reporting system, editing profile, etc.
Last reply by LiquidFractal, -
- 0 replies
- 187 views
Regards Saurabh
Last reply by Saurabh Jain, -
- 1 follower
- 0 replies
- 172 views
I just upgraded my forum this morning to 4.1.9 and now there are some videos in a few posts. I have turned off the "embed" links in the ACP but I would like to know how to delete these existing ones in the posts? Thanks
Last reply by Genestoy, -
- 5 replies
- 242 views
Hi Guys, I bet its something simple that I have overlooked, but when moving to my live site, away form localhost, I noticed I can't configure the sidebar, because the arrow that's usually on the left hand side of the site while browsing the index, isn't appearing. Have I configured something wrong? Thanks in advance! This is for the forum app.
Last reply by AndyF, -
- 1 reply
- 219 views
I have just downloaded the latest version of IPB 4.1 , not the beta version.. Question being my theme looks different to the IPB community one used here, is this a new theme that has been updated for 4.2, or is it available to download ? Thanks.
Last reply by InvisionHQ, -
- 3 replies
- 264 views
I know this feature has been around since 3.x but how do you disable it in 4.x? I've disabled the AJAX pagination from the theme settings but wondering how to disable it when posting.
Last reply by BomAle, -
- 1 reply
- 251 views
In the latest suite, is there an easy way to copy/export a group of emoticons for import to another board? I have two different boards (both licensed) and one lost all its emoticons. I could copy the set from my other board but there doesn't appear to be an import/export button anymore. Is there a way to do this without saving and uploading 200 emotes manually?
Last reply by DarkRider, -
- 2 followers
- 5 replies
- 232 views
1 How can I do this ? 2 Is there a way to tab looks better - simple but looks good - suggestions will be great help Regards Saurabh
Last reply by Genestoy, -
- 1 follower
- 1 reply
- 358 views
How do I make the admin groups usernames in red?
Last reply by Genestoy, -
- 1 follower
- 12 replies
- 421 views
Where do I get the mobile version for 4? I have installed Suite 4 but don't see it? Thanks
Last reply by Genestoy, -
- 6 replies
- 336 views
How do I add to the bottom of forum?
Last reply by Genestoy, -
- 1 follower
- 1 reply
- 237 views
Does anyone know the correct procedure for deleting corrupted rows in the database table? The table is re_forum_posts so I'm guessing rebuilding the search index afterwards will be part of it, but that's all I've got.
Last reply by Faqole, -
- 1 reply
- 344 views
Hi All, Trying to install Invision Power. I'm at the server details, and I'm completely lost. What exactly are they looking for in the server details? I have tried to set up a new database and a user with privileges, but then it says: Access denied for user 'milen22_user@'localhost' (using password: YES) Please advise! I have no idea what else to try.. Thanks.
Last reply by MADMAN32395, -
- 1 follower
- 13 replies
- 302 views
I posted this in the "Theme" forum but got no response so really hoping somebody can help me here as I have spent a lot of time looking for this-- I need to remove the attachment drag and drop from the posting editor, I assume it will require a template edit in the editorAttachments template? Have not had much luck finding what to edit. I need to remove not only the drag and drop placement "hand" but the "+" button to add it to the post as well. I need all attachments to be placed at the bottom of the members post automatically. Can anybody please help me with this? Thanks in advance
Last reply by Genestoy, -
- 0 replies
- 477 views
Hey guys. Trying to upgrade my development environment to make sure the upgrade goes smoothly on the production forums. It's currently running 4.0.x (I think) and am trying to upgrade to 4.1.x. (SVN 22ff7) I am getting the following error, even if I completely blow away my docs directory and unzip the IPS Community zipfile into it. Permissions look fine. Using PHP7 and nginx. This was working with 4.0. Stack trace: #0 [internal function]: IPS\IPS::exceptionHandler(Object(Error)) #1 {main} thrown in /var/www/.../docs/init.php on line 501" while reading response header from upstream, client: ..., server: ..., request: "GET / HTTP/1.1", upstream: "fastcgi://…
Last reply by Abandoned Jerks, -
- 3 replies
- 260 views
IS IT POSSIBLE TO DISPLAY MULTIPLE IMAGES IN THE AREA JUST BELOW THE HEADER?
Last reply by Faqole,
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