Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
22,912 topics in this forum
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- 1 follower
- 0 replies
- 212 views
SOLVED... It was a padding with my custom.css Sorry!
Last reply by pequeno, -
- 1 follower
- 2 replies
- 220 views
Hello, I have this error in Top Members tab:
Last reply by pequeno, -
- 3 replies
- 262 views
I've uploaded a few more from the IPS market and a few files have many emoticons but when you go to the post and click on the emoticons icon to add them only 3 lines will show... But its clear there around 200 of them....
Last reply by Philip Gaines, -
- 0 replies
- 231 views
Deleting old file versions, how do I do it? the only way I have found so far is in the front end editing but that means I have to upload a new version or upload a new screen shot
Last reply by Wonko12, -
- 1 reply
- 317 views
I have created Facebook login and only real names allowed But why I have to put Display name during registration process?
Last reply by sweethoney, -
- 2 followers
- 3 replies
- 227 views
I'm looking for a way to hide my community logo from guests. One of my communities is an invitation-only portal, so I require just a blank login page without a header logo and no footer. Guests should see just nothing except for the login mask. Any ideas? Thanks.
Last reply by Meddysong, -
- 1 follower
- 10 replies
- 359 views
This ad shows on my site from time to time (skodaforum.no) instead of normal Adsense ads. It shows on different computers, and different browsers. My visitors have reported viewing the same ad. Any clue why? I've deleted all third party extensions. The ad shows regardless of what theme I use.
Last reply by Skodaforum, -
- 1 follower
- 5 replies
- 323 views
Hello, hope anyone can help me with that issue on my forum at https://forum.83metoo.de/ On Thursday I did the upcoming update of the software, after that the errors appears. 1. New users are not able to register and got that message: [[Template core/front/forms/popupRegisterTemplate does not exist. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]] 2. Support form in the AdmincCP is not working anymore: [[Template core/admin/support/contact does not exist. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]] 3. Some error messages in the AdminCP appea…
Last reply by opentype, -
- 2 followers
- 7 replies
- 389 views
Hi, Just you let you know that since the 4.2.1 upgrade, users not approved can post even if manually approval is set. I have raised a support for that.
Last reply by tnn, -
- 2 followers
- 1 reply
- 215 views
why is this listed so many times?
Last reply by Cyboman, -
- 1 follower
- 2 replies
- 278 views
Hi guys, Regarding the new reactions feature, our users suggested me to change the default heart from "like" to "love" and add a new image with a thumbs up to represent "like." I liked this suggestion but I need a thumbs up image. Anyone has done the same here? Cheers!
Last reply by Gabriel Torres, -
- 1 follower
- 1 reply
- 214 views
I just upgraded my test forum from 4.1.9 to 4.2 and now the main/topic part of the board are not full width with fluid width enabled to 100% (logo is fine) what happened and how to fix it? I recall someone else here had the same problem after the upgrade but can not find that post. Thanks
Last reply by Genestoy, -
- 1 follower
- 0 replies
- 250 views
Just upgraded to 4.2 and the "Front End Colors" settings in the ACP have no effect on the board when changed? How come? Thanks
Last reply by Genestoy, -
- 1 follower
- 3 replies
- 212 views
Where is it in 4.2 Thanks
Last reply by Genestoy, -
- 0 replies
- 232 views
I haven't seen a thread for this, but is there a way I can make a widget that shows recent topics, but the avatar of the last poster instead, and with no topic excerpt?
Last reply by NaisA-, -
- 2 followers
- 3 replies
- 261 views
Hi, We have a topic where I would like to put an announcement on main page but preferable on other forum pages also. How can I do that? Using IPS Suite 4.2.1 / Joacim
Last reply by opentype, -
- 1 reply
- 223 views
Dear All HELP! We have our registration set up for Admin validation. Validating members have never been able to post. A new member on our forum has just posted in a forum he shouldn't even be able to access! He is still shown on the ACP as "This member must be manually approved". How has this happened and how do I stop it? Many thanks Bill
Last reply by Daniel F, -
- 2 replies
- 312 views
Standard placement is after the first post, but instead I want to have it inserted before the last post. Any help appreciated.
Last reply by bpn, -
- 3 replies
- 754 views
Guys yesterday I accidentally deleted a long standing user. I have backups of the SQL database from last week, is there any way to add them back into the system?
Last reply by tekguru, -
- 0 replies
- 217 views
We accidentally hid the posts of the wrong user. When you view a profile it shows you 25 posts at a time. Is there a way to increase this number to 100+ at a time so that we can just select all and unhide?
Last reply by scatteredbomb, -
- 1 follower
- 2 replies
- 253 views
I'm a little confused, as commerce shows as part of my paid package in the client area, and yet there are no commerce options in my admin CP? Any ideas what I'm missing here?
Last reply by zyx, -
- 1 follower
- 0 replies
- 214 views
As per title, is this possible?
Last reply by Steve Bullman, -
- 1 follower
- 2 replies
- 234 views
Hi there Every time since i've updated to 4.2 i try to edit the groups on two forums i run and i get the same error message:- Forum 1. Forum 2. Can anyone help with this..
Last reply by Philip Gaines, -
- 2 replies
- 230 views
Hello I see that IPS has a free phpbb>IPS converter. My query is, does this work out the box to convert to ips4 or is the way described in this link still the only way to do this
Last reply by Vanucci, -
- 2 replies
- 313 views
Hello, I updated my theme recently and need to change the color of the category header background from the whitish-gray to something darker, as seen in the screenshot provided. There is also now a new bar containing a 'start new topic' button right below the chatbox that I would like to removed in its entirety. How would I go about these tasks? Thank you very much!
Last reply by steve00,
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