Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- [4.7.19] Invalid value in QAPage?
- Last reply by Jim M,
22,917 topics in this forum
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- 1 follower
- 3 replies
- 488 views
I've had around 10 spam accounts from India over the last 48 hours. When checking the IP, they are all from India. This morning I set it so that accounts from India are under manual review and yet 5 minutes ago I've got a new account posting spam, and the IP is from India.
Last reply by Marc, -
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- 2 followers
- 3 replies
- 556 views
After a number of years of being offline, we recently brought our message board back from the dead. Some of our users/members couldn't remember their old logins and just re-registered as new members. Is there a way to merge an old member account with the new user/member account?
Last reply by PBarton, -
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- 1 follower
- 51 replies
- 3.8k views
Hi, I tried to setup marketplace many time on my site but could not succeed till date. I always get this error 3C409/3 There was an error communicating with the Marketplace server. Please try again later, or contact us for assistance. FYI, We are on a government hosting and we need to whitelist url for accessing outside services. we have whitelisted the below url Destination - remoteservices.invisionpower.com Port - 80, 443 Request - Domain based I can perform IPS update but not able to setup marketplace. Is there any other domain that need to be whitelisted? If yes please mention.
Last reply by DonnonGT, -
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- 4 followers
- 39 replies
- 2k views
Since yesterday, when I click "Submit Reply" I have to wait over 5 seconds for a post to be submitted instead of the usual 1 second.
Last reply by David N., -
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- 3 followers
- 27 replies
- 1.5k views
We are in the cloud, and trying to integrate a new ad partner Ezoic and it is going very poorly. We have a small group of users that pay a subscription to get no ads. Ezoic doesn't use the ad blocks, so they gave us a script to put in that would (they said) prevent ads for that group. We made changes to core > front > ipsfocus > headExtra and put things in there. I thought everything was working but now people are saying they can't access the forums. Some groups can, some can't so I want to remove the latest changes and revert back. I can't get into the admin panel, I get this message no matter what I try. Any help is appreciated. Thanks. [[Templa…
Last reply by Marc, -
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- 2 followers
- 5 replies
- 565 views
Long story short. I made a bunch of subdomains to sort all my storage into subdomains. Files into download.domain.com. Images into images.domain.com etc. So far so good. Apparently the permissions that is set when creating a subdomain do not work properly when then changing the storage in ACP. So not everything was moved but ACP still deleted the content left over on the original storage. After a lot of back and forth I decided to restore from a backup, but dumb as I am I didn't make a full backup before I started the storage move, since I didn't know permissions would cause so many issues. So, I restored all the files which I had a backup of, but the database b…
Last reply by Sirmadsen, -
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- 4 followers
- 27 replies
- 2k views
Hi! I add to the user a new right. And here is the error. I attach a screenshot
Last reply by teraßyte, -
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- 1 follower
- 6 replies
- 686 views
I'd been tried to upgrade to 4.7.13 version, but any problem has ocurred. I can't to open site suite or AdminCP. How can I fix it? Suite site: AdminCP
Last reply by Miss_B, -
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- 11 replies
- 880 views
I’m a admin on my site. I haven’t been on in a while and maybe forgot the password but remembered it. It’s keeps locking out for 30 mins
Last reply by Miss_B, -
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- 6 replies
- 577 views
Hello there, I haven't been using this in a very while but have decided to use it again since yesterday. I just tried to create a new page, but when I try to edit it it says that I don't have permissions to see it - Error Code: 2T187/3 If anyone could help me please let me know. The account that I'm editing is ofcourse Administrator and have all permissions.
Last reply by Jim M, -
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- 2 followers
- 13 replies
- 863 views
Installation went pretty smoothly but the conversion from the old to the new board has issues with the image paths. I've given the full path to, the MyBB install, the image folder, avatars folder, what ever folder I could think of. I've searched the forums here and only found questions about how to solve this whiteout answers. The explanation underneath the fields: Would say that's pretty spot on. (also without the slash) Did anyone find the solution for this? Thanks!
Last reply by Leon de Graaff, -
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- 4 followers
- 9 replies
- 734 views
A new forum thread was marked as possible spam by spam analysis - if I try to approve it, I get a notification, that I have No authorization to do this.
Last reply by TeddyT, -
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- 1 follower
- 13 replies
- 756 views
Not sure what to do- uploaded all the files correctly and now the site it showing a few errors. What is the steps to take care of these? I checked to make sure the theme wasn't in designer mode. Any plugins, extras that I have are current.
Last reply by Jim M, -
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- 2 followers
- 8 replies
- 823 views
Hello, Is there a way to show the first post when you click on thread title instead of last one ? Regards,
Last reply by Ryan Ashbrook, -
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- 4 followers
- 6 replies
- 663 views
I added the blog feature to my forum base. I'm not seeing it under community or the applications. I don't see a place where I can download the files from purchase area to manually install - any suggestions on how to get this to show on the backend? On applications page I have refreshed many times for updates - still not showing. Under settings > license keys it is showing there with a check mark. Wondering where I am missing a toggle to turn it on and have it show on the admin area? It's also not showing on the +create menu bar option either. Maybe I'm being impatient... but was hoping to get it started.
Last reply by Marc, -
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- 2 followers
- 3 replies
- 1k views
I was in the admin area - logged in under a different user and now it won't reset or go back to the admin. I still have access to the admin area, but the front end is stuck on this page. Is there a way to get it unstuck? Will it time out and then go back to my profile? I don't see under their account area a way to 'logout' Needing help here- suggestions?
Last reply by Jim M, -
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- 3 followers
- 8 replies
- 700 views
Hi. I upload the images from my website and it doesn't allow me to upload them with http or https. I have tried activating and deactivating the SSL option and it doesn't work either. Someone knows? Thanks greetings.
Last reply by JoNaDo18, -
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- 1 follower
- 5 replies
- 536 views
Morning all, So last night I did an upgrade of the forum software then went to bed. Woke up to messages saying that people were not able to post. My team member turned off all the integrations but it made no difference. I took a look this morning and realised he missed some plugins so I turned them all and and service was restored. In an effort to find which plugin it was I started turning things back on. Most of it was back on when suddenly I'm not getting a 500 error. The site and the admin panel are down which is strange (https://www.celica-club.co.uk/forum/index.php?act=idx). The plugin should not have taken down the admin panel as well? As the admin panel…
Last reply by Marc, -
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- 1 follower
- 6 replies
- 642 views
Hi, I noticed that when I open a page with a file comment that contains a Redit embed, it immediately loads the Redit page taking me away from the page of my community. I couldn’t see the comment as there is no way to stop it loading in the browser so I found it in the database: <div class="ipsEmbeddedOther"> <iframe allowfullscreen="" data-embedid="embed3293672328" data-embed-src="<___base_url___>/index.php?app=core&module=system&controller=embed&url=https://www.reddit.com/r/betterCallSaul/comments/wcuv1h/hey_everyone_ive_scoured_the_internet_and_created/"></iframe> </div> Is the Redit rich-embed broken or…
Last reply by Jim M, -
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- 1 follower
- 2 replies
- 539 views
Again, I messed up on the theme update now the default theme is light, and messed up. I need to restore the default original theme in darker background color, if there's away please show me how to, so I do not have to revert back my theme again; but if I cannot then I want and need to restore my website to September 17 please, thanks!
Last reply by Jim M, -
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- 3 replies
- 479 views
Hi! We just updated a few plugins/disabled old plugins and now got this on the front end. It's appearing across all themes. Any ideas? [[Template core/front/global/userBar is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]]
Last reply by Randy Calvert, -
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- 2 followers
- 4 replies
- 600 views
No idea what's going on. As of yesterday, whenever I would post a link on Facebook, it worked perfectly. Unfortunately, yesterday afternoon, out of nowhere and right after I posted a WORKING link, I tried posting another link and the image preview for the uploaded image stopped working and redirected to my forum logo. I tried using the Facebook debugger and this is the error I get: Provided og:image URL, [URL HERE} encountered an unknown error. Response Code: 200 Any help would be greatly appreciated,
Last reply by Padgoi_the_Djagloi, -
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- 3 followers
- 6 replies
- 559 views
The navigation menu does not work as expected on an iPad in landscape mode. Top level items require two taps instead of one, whether or not they have sub-items present. When there are sub-items, the first tab displays the sub-items below the top level items but does not take you to the corresponding page if the top item is a link. This can be reproduced on all Invision Community websites that are using a stock invision template and no 3rd party plug-ins or applications. For example I was able to reproduce it with https://www.ic-essentials.com/
Last reply by David N., -
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- 1 follower
- 7 replies
- 588 views
Hi is it possible that we could remove the old URL that's set for our license? I've got our forum migrated successfully to 4.7 and I'd like to point to the forum from a new domain so that I can test it before we move to the cloud-hosted offering. Thanks
Last reply by Marc, -
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- 1 follower
- 5 replies
- 681 views
This... results in this (as expected)... But this... Results in this...
Last reply by Nathan Explosion, -
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