Donnie95 Posted May 5, 2023 Share Posted May 5, 2023 Hi, what is causing this error? (Club memberships.) Error code: 2X212/4 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted May 5, 2023 Share Posted May 5, 2023 I would need more information on this. Are you referring to something on your own site? If so, I would need an example member and club they pay for. Link to comment Share on other sites More sharing options...
Donnie95 Posted May 5, 2023 Author Share Posted May 5, 2023 (edited) 3 hours ago, Marc Stridgen said: I would need more information on this. Are you referring to something on your own site? If so, I would need an example member and club they pay for. My own website, the error occurs when some members attempt to renew an expired club membership. Any expired clubs. No pending invoice. Edited May 5, 2023 by Donnie95 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted May 5, 2023 Share Posted May 5, 2023 As mentioned, do you have an example I can look at? Link to comment Share on other sites More sharing options...
Donnie95 Posted June 19, 2023 Author Share Posted June 19, 2023 The problem occurs on expired club membership, canceling or deleting the membership is the only fix. No one at Invision know what 2X212/4 mean? Link to comment Share on other sites More sharing options...
Marc Stridgen Posted June 19, 2023 Share Posted June 19, 2023 It means the person is not allowed to renew their purchase for some reason. As mentioned, I would need an example (member and club) Link to comment Share on other sites More sharing options...
Marc Stridgen Posted June 22, 2023 Share Posted June 22, 2023 On taking a look at this, please could you disable all 3rd party applications and plugins and have them test this. You have a few things there that interact with that process Link to comment Share on other sites More sharing options...
SUBRTX Posted June 22, 2023 Share Posted June 22, 2023 On 6/19/2023 at 4:15 AM, Donnie95 said: The problem occurs on expired club membership, canceling or deleting the membership is the only fix. No one at Invision know what 2X212/4 mean? It happened on my site, one solution is by delete the auto invoice created by system. For some members, this doesn't work, they have to leave the club and rejoin.. Donnie95 1 Link to comment Share on other sites More sharing options...
Donnie95 Posted June 26, 2023 Author Share Posted June 26, 2023 I disabled all plugins and apps, still doesn't work. I depends on the URL, when the URL contain a csrfKey I get the error but when I use "There is a pending renewal invoice for this product. Pay Now" (Url has no csrfKey) It works and you can renew the membership. Link to comment Share on other sites More sharing options...
Wolfie Posted June 26, 2023 Share Posted June 26, 2023 1 hour ago, Donnie95 said: I disabled all plugins and apps, still doesn't work. I depends on the URL, when the URL contain a csrfKey I get the error but when I use "There is a pending renewal invoice for this product. Pay Now" (Url has no csrfKey) It works and you can renew the membership. Update your purchase in the Client Area so that Marc can see the situation for himself. (See his requests for an example member.) Also, what steps are they following that they encounter the issue? Donnie95 1 Link to comment Share on other sites More sharing options...
Solution Marc Stridgen Posted June 26, 2023 Solution Share Posted June 26, 2023 Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release. SeNioR- and Donnie95 1 1 Link to comment Share on other sites More sharing options...
Daniel F Posted July 25, 2023 Share Posted July 25, 2023 On 6/26/2023 at 10:42 AM, Donnie95 said: I disabled all plugins and apps, still doesn't work. I depends on the URL, when the URL contain a csrfKey I get the error but when I use "There is a pending renewal invoice for this product. Pay Now" (Url has no csrfKey) It works and you can renew the membership. Could you clarify where you see the URL with the csrfKEy and where not? Link to comment Share on other sites More sharing options...
Donnie95 Posted July 27, 2023 Author Share Posted July 27, 2023 (edited) On 7/25/2023 at 3:38 PM, Daniel F said: Could you clarify where you see the URL with the csrfKEy and where not? The csrf key is in the URL when I click on the renew buttons on the club page. https://mysite.com/clients/purchases/23-club-name/?do=renew&cycles=1&csrfKey=f1d606ac824ada05f241938740be47 (Causing the error) No csrf key when I click on "There is a pending renewal invoice for this product. Pay Now" on the "Manage your purchase" page. https://mysite.com/checkout/15241/(It works) Edited July 27, 2023 by Donnie95 Daniel F 1 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted November 3, 2023 Share Posted November 3, 2023 This issue has been resolved in our recent 4.7.14 release of the platform. Please upgrade to resolve the issue, and if you see any further problems at that point, please let us know. Link to comment Share on other sites More sharing options...
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