Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 14.9k posts
- 7 followers
Problems related to your server or other classic, self-hosted edition issues.
- Issue With Invision Community Auto Refreshing
- Last reply by teraßyte,
22,814 topics in this forum
-
- 1 reply
- 323 views
Since a few updates I started to struggle with permissions, basically they "dissappeared" from the Moderation section. Basically, where I could select different options, now is almost empty.
Last reply by Hisashi, -
- 1 follower
- 1 reply
- 532 views
@IPS_Support. Why submitted apps and plugins are taking very long for 4.6 review. I see some plugins and apps get reviewed and added to the 4.6 market place quicker than others. I wait now almost 2 weeks for you to review plugin and you have not. Can you tell why is this? Is there a queue? Dose some resource jump the queue? My question is for IPS support to respond and not From Know it alls who knows nothing.
Last reply by CoffeeCake, -
- 0 replies
- 265 views
Hey, I am using the following script for API logins if (isset(\IPS\Request::i()->email) and isset(\IPS\Request::i()->password)) { $login = new \IPS\Login(); $loginHandler = \IPS\Login\Handler::findMethod('IPS\Login\Handler\Standard'); $email = \IPS\Request::i()->email; try { $member = $loginHandler->authenticateUsernamePassword($login, $email, \IPS\Request::i()->protect('password')); if (28 === $member->member_group_id) { echo json_encode(array( "STATUS" => "BANNED", "MEMBER_ID" =>…
Last reply by BoomScapeOfficial, -
- 1 follower
- 2 replies
- 472 views
Forbidden You don't have permission to access this resource. Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.
Last reply by Sheffielder, -
- 2 followers
- 1 reply
- 416 views
Anyone with 4.6.3 having a problem with saving a entry in the language file using a copy of the IPS original? Does not seem to be saving any changes made. Thanks
Last reply by Sonya*, -
- 2 followers
- 2 replies
- 441 views
Hello, I am trying to add some videos to my Pages and I keep running into the issue of the embedded videos not fitting correctly. I need the videos that are placed via the Page Builder: Media Embed block to allow a custom width as enabling an unlimited width via my Admin CP settings makes all the topics that contain videos a bit overkill in size. I see that I can add custom css to the block, but I do not see how I can change the class and the custom css does not override the theme's css coding from what I can tell. I created an HTML block for some videos and gave them a class with custom css via the theme and all that worked well, but this is not ideal for my use.…
Last reply by UncrownedGuard, -
- 1 follower
- 7 replies
- 689 views
I am not certain this works yet... I switched it back to v2 Invisible and now I see the pictures to pick from and choosing them all I get is this. had to go back to the v2 "I am not a robot" checkbox for it to work. I am not sure why the 'invisible' version reverting to the pick a picture thing.
Last reply by Nathan Explosion, -
- 3 followers
- 3 replies
- 368 views
Hello, Have the impression that Lazy load media doesn't work when images are loaded from an upload field on Record, can I be wrong, can anyone confirm me? I put in several heavy images to test, and they started to load everything at once. My code {{if $formValue}} <div class="ipsGrid ipsGrid_collapsePhone"> {{foreach $value as $file}} <img src="{file='$file' extension='cms_Records'}" class="ipsImage" alt="{$record->_title}"> {{endforeach}} </div> {{endif}} Inspecting -- Edited -- I notice that they only work when they are sent via attachment.
Last reply by Hisashi, -
- 2 followers
- 2 replies
- 297 views
How do I make the "Sign-Up" link at the top right of the page open to a page instead of that massive card.
Last reply by Ocean West, -
- 1 follower
- 0 replies
- 447 views
I hate automatic renewals and never liked locking my members into them. I see that you can give members the option to auto renew or not but the default is to auto-renew. I would like the box to be unchecked, do NOT auto renew, by default. I want them too have to check the box to auto-renew. Is there a way to do that?
Last reply by Dknelson, -
- 4 replies
- 1.2k views
Im trying to figure out how make applications like this for my website. The picture below shows what the application is and the template for it. The picture below shows the forums they automatically submit too once they finish the application. The picture below shows what the forums posts looks like. As you can see it posts their input under the questions. So what im trying to figure out is how to do something like this for my website. Do I need a plugin or what?
Last reply by Daniel F, -
- 3 replies
- 579 views
Hi, So i just got a bug? upgrading forum to 4.6.3 it stuck on "Upgrade" and won't go further. Any suggestions?
Last reply by Chris Anderson, -
- 1 follower
- 7 replies
- 1.3k views
Hello all, On my forum, I would like to utilize the 'Thanks' button so I have disabled the current 'Thanks' and changed the 'Like' button to 'Thanks'. My issue is that I do not want to utilize the reputation system, but I would like to utilize the reaction system by only having the 'Thanks' as the only button. Currently, it appears that if I disable the 'Reputation' capability, that this also disables the use of the 'Reaction' system, even though the 'Reaction' system is enabled separately. Can anyone help me sort this out so I can use the 'Thanks' button with the 'Reaction' system with the 'Reputation' system disabled? Also, I would like to make …
Last reply by Nathan Explosion, -
- 1 reply
- 701 views
Hey there, Just upgraded to 4.6 and all my members are Newbies. Once I posted after 4.6 I saw I was given my badges. Anyhow, still Newbie. Is there a way to force full rebuild and also assign Ranks? Is sth rebuilding in the background as it is just upgraded or do I have to force it from Achievements Settings? Thanks!
Last reply by Randy Calvert, -
- 2 followers
- 1 reply
- 326 views
Hello, is there a way to localize the titles of push notifications? I can't find any keys in ACP...
Last reply by Stuart Silvester, -
- 1 follower
- 2 replies
- 301 views
I've generated a manifest but it doesn't appear to be working as no 'install' is showing in the browser. This is how I've set it up (bearing in mind I've never done this before lol) so is everything in place and the settings correct? The only thing I've not done is the safari mask icon as I am uncertain as to what that entails. Here are my settings (BTW for some reason the Favicon has been replaced by the Application icon, is that normal?)
Last reply by Davyc, -
- 1 follower
- 6 replies
- 558 views
Hi, We have a troublesome user here in our community. We want all his new content to be pre-moderated, however, I can't find a way to do that, but I am pretty sure this is doable. Any pointers? Thanks
Last reply by Gabriel Torres, -
- 1 follower
- 3 replies
- 321 views
When downloading the "Language" file in the ACP a large pop-up appears with a rotating circle icon and never disappears but the file is actually downloaded. I think IPS got a little ahead of themselves releasing 4.6 a little too early 😒
Last reply by Genestoy, -
- 0 replies
- 301 views
Our site's S3 service appears to be messed up... and I'm really struggling to resolve it. Is there anyone that can give us support directly that has experience with S3? I am happy to pay for the help. Feel free to just message me. Cheers!
Last reply by Bluedrake42, -
- 3 replies
- 522 views
Hello guys, I wanted to upgrade my forum to the latest version (IPS Community Suite 4.6.3), but during the update I get this message: I am not sure what does that mean and what should I do, so before to proceed I would like to hear from you the steps I would need to do. Has anyone else faces this problem? Thank you in advance!
Last reply by Nathan Explosion, -
- 2 followers
- 3 replies
- 1.2k views
Hello, I have a website that is already working with an active license, I want to create a subdomain for testing purposes of this same copy. Since license is already active in copy, do I just need to change license to KEY-TESTINSTALL when log into ACP?
Last reply by CoffeeCake, -
- 0 replies
- 288 views
Even if logged in as anonymous and as an admin. Members can't see us in the "who's online". But, they can see on our profile pages that we are online currently / x minutes ago. This is the code from the theme core -> front -> profile -> profileHeader: <div id='elProfileStats' class='ipsClearfix sm:ipsPadding ipsResponsive_pull'> {{if ( !$member->isOnlineAnonymously() ) OR ( $member->isOnlineAnonymously() AND \IPS\Member::loggedIn()->isAdmin() )}} <li> <h4 class='ipsType_minorHeading'>{lang="members_last_visit"}</h4> <span> {{if $member->isOnlin…
Last reply by NerdCore, -
- 3 replies
- 372 views
hello. Does anyone know how to remove the timestamp, that comes after posted by? On main forums page.
Last reply by Adriano Faria, -
- 5 replies
- 754 views
Hi, In the past, I've experienced some bugs when trying to update a community where the admin folder was named with a distinct name and protected by a .htaccess user/password. At that time (don't remember what version it was), the automatic download did create a new admin folder but the update did not work at all. I was forced to restore the saved copy made just before update and perform a manual update (download the whole community install file, unzip, rename admin folder, and move it over the instance to update). Since that time I still perform updates in that way, just to be sure there will be no problems... So, I'm wondering if that "bug" has been solved sin…
Last reply by Dexter_X, -
- 0 replies
- 879 views
Hello, We have badges on our forum. but I see some issues: Ok, it looks fine, but why SevenDaysRegistered.svg have number 3 on icon? It should be 7 I think to make sense. Another one is OneHundredReactionsReceived.svg but in rules I see reactions given. So its not for received, but for given? And last one: FiveHundredItemsPosted.svg have 100 number on icon, not 500 :S Also I think that giving for week, month and year is a bit to little. In our forum I think that 95%+ users will have first two. It should also contain 5 years, 10 years or even 15. I know that, we can add it manually, but need to make some icons for it. It should be by default…
Last reply by wegorz23,