Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- [4.7.19] Invalid value in QAPage?
- Last reply by Jim M,
22,923 topics in this forum
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- 2 followers
- 18 replies
- 1.1k views
Hello, for pratical reason, I have decided to migrate my IPBOARD forum to my subdomain (instead of my main domain). My assistant was able to migrate my Ipboard integration, however the application is using some hardcoded URLS and some of the fonts are no loading due to: Access to font at 'https://aromaquantisme.com/communaute/applications/core/interface/font/fontawesome-webfont.ttf?v=4.7.0' from origin 'https://champ.aromaquantisme.com' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource. He has already updated the main application's config file to work with the URL of https://champ.aromaqu…
Last reply by Marc, -
- 1 follower
- 6 replies
- 1.1k views
We are getting a 403 error occasionally. Please see the attached screenshot. forum.orioleshangout.com
Last reply by Marc, -
- 3 followers
- 6 replies
- 906 views
Hello again. When I'm uploading big files, above circa 100 MB the progress bar is not moving but uploads succeeds after a while. If uploading several files at once the progress bars on the single files is not moving but the big overall progress bar is. Any thoughts on this?
Last reply by Marc, -
- 1 follower
- 5 replies
- 546 views
Image explains everything.
Last reply by Marc, -
- 2 followers
- 4 replies
- 843 views
This was tested on localhost, fresh install with no 3rd-party resources. Although I select the option to anonymize the content, it keeps attributing it to the deleted member.
Last reply by Marc, -
- 3 followers
- 19 replies
- 1.5k views
I’ve installed the suite on a primary domain and two subdomains with the latest 4.6.9 version found in the Client area. Immediately after each install I setup a cronjob call using the cronjob.org web service. The primary domain shows proper timestamps for each successful task completion: Whereas as the subdomains show incorrect timestamps: I deleted the installs for all three sites and reinstalled with the same strange results. I thought at first that the server time might be off for the subdomains. I created a php script to show the server time for all three sites and they all show the same time. This seems to rule out a server proble…
Last reply by Chris Anderson, -
- 2 followers
- 1 reply
- 364 views
Last reply by Jim M, -
Spam email
by Ricsca- 2 replies
- 818 views
Do you see a vulnerability? Through my account 200 emails have been sent and in the web space I have only installed ipb upgraded to the latest version.
Last reply by Jim M, -
- 1 follower
- 1 reply
- 808 views
Hi all, I am looking to implement/install a custom script on my board - can anyone advise how best to do this from the admin panel? I am specifically looking to implement a link anonymize script like the one from this site that anonymizes all links on my forum: https://anonym.es/en.html#multiLink I do use the IPB Cloud and I wasn't sure if I was able to do this myself.
Last reply by Jim M, -
- 1 follower
- 20 replies
- 1.2k views
Here is the scenario. I am moving from one hosting company to a new hosting company. I downloaded the comunity via ftp then back up to the new server via ftp. Made sure all the folder permissions were correct etc. Imported my database. Once dns changed my site was basicly a list for navigation. Found my way to "Clear system caches" and that brought the comunity back to a normal GUI. Thought all was well so put it online. Then got complaints that folks could not edit their posts after posting. Then found out that most of the gallery images were not displaying, the system logs state the image(s) are missing even though they are in the upload folder. In admin I am unabl…
Last reply by Marc, -
- 1 follower
- 3 replies
- 693 views
I seem to be experiening an issue where the users listed in the "Who downloaded this?" are being counted several times. Almost every download is being logged multiple times; sometimes the same user is listed 9-10 times. This particular file shows over 2400+ downloads since Friday. I do not see that being a true count for this particular file. Any idea what could be causing the "Who downloaded this?" to be shoing duplicated user downloads? Is there anyway to re-count and remove/cleanup the download counts?
Last reply by Marc, -
- 2 followers
- 2 replies
- 525 views
Hi Our Mod Queue count is showing MINUS 1 for the Rides List forum. This happened once before and Tech Support had to sort it for us. It's not a major problem, but if you could wave your magic wand and fix it, we'd be grateful Thank you. Bill Edwards
Last reply by Marc, -
- 1 follower
- 2 replies
- 600 views
tested with default theme, it's the same:
Last reply by Marc, -
- 2 followers
- 4 replies
- 1k views
Can I make these work? In Admin CP in Support they look like the are working, but on Windows 11 in Edge and in Firefox I get no prompt to allow them or anything.
Last reply by Marc, -
- 2 followers
- 4 replies
- 927 views
I converted a community from XenForo to IP.Board, the converter worked great, too bad it doesn't generate a redirect system and so the indexing of XenForo is lost....
Last reply by Marc, -
- 3 followers
- 27 replies
- 1.6k views
I downloaded and uploaded the files like 3 times, pretty sure the files are ok, what can I do about these errors?
Last reply by Marc, -
- 3 followers
- 8 replies
- 674 views
Hello, We turned on IP address pruning, but obviously the feature doesn't work very well. When I check out the member profiles in acp, I can see IP addresses from the start. Does we do anything wrong?
Last reply by Stuart Silvester, -
- 2 followers
- 10 replies
- 1.2k views
I have created a custom activity stream and subscribed to it (e-mail). Upon receiving a digest I have clicked on Unsubscribe link in the mail: https://example.com/index.php?app=core&module=system&controller=redirect&url=https://example.com/index.php?app=core%26module=discover%26controller=streams%26do=unsubscribeFromEmail%26id=1%26gkey=b596df55d5afe21870db52f29670f792&key=6c3c2fa2b0933763d7d35c8e75ed199a0ddcb64d151ee9d21bbac72ea607f3fe&email=1&type=activity_stream_subscription On the website, after clicking on Unsubscribe button, I have been redirected to a page with permission error. Note: I am logged as administrator at the time …
Last reply by Marc, -
- 2 replies
- 653 views
Hi, after moving the forum to another hosting, I have this message that I don't know how to remove. The cache works, everything is set as it should, but I can't delete this notification.
Last reply by Grafidea, -
- 1 follower
- 2 replies
- 1.5k views
What about these errors that I'm getting in the error log? #0 /home/XXXXXXXXXXX/public_html/init.php(1050): IPS\IPS::genericExceptionPage('No such file or...') #1 [internal function]: IPS\IPS::exceptionHandler(Object(IPS\Db\Exception)) #2 {main} thrown in /home/XXXXXXXXXXX/public_html/init.php on line 1122 [18-Dec-2021 02:17:00 UTC] PHP Fatal error: Uncaught Error: Call to undefined method IPS\Output::getNoCacheHeaders() in /home/adkgamer/public_html/init.php:1122 Stack trace: #0 /home/XXXXXXXXXXX/public_html/init.php(1050): IPS\IPS::genericExceptionPage('No such file or...') #1 [internal function]: IPS\IPS::exceptionHandler(Object(IPS\Db\Exception)) #2 {main}…
Last reply by Marc, -
- 1 follower
- 2 replies
- 767 views
I can't upload any game. When I choose a game and try to open it, I see this message: Please contact us for assistance. Upload Failed Can you help me?
Last reply by Marc, -
Weird error
by Owdy- 2 followers
- 3 replies
- 1k views
If i use my custom skin and try ti read forum posts, i get this error Error: Class "IPS\Theme\Cache\class_forums_front_topics" not found (0) #0 /home/hjdhxc/domains/ajat.net/public_html/system/Theme/Theme.php(926): eval() #1 /home/hjdhxc/domains/ajat.net/public_html/system/Theme/Cache/Template.php(108): IPS\_Theme::overloadHooks() #2 /home/hjdhxc/domains/ajat.net/public_html/system/Theme/Theme.php(777): IPS\Theme\Cache\_Template->exists() #3 /home/hjdhxc/domains/ajat.net/public_html/applications/forums/modules/front/forums/topic.php(553): IPS\_Theme->getTemplate() #4 /home/hjdhxc/domains/ajat.net/public_html/system/Dispatcher/Controller.php(101): IPS\forums\…
Last reply by Marc, -
- 2 followers
- 2 replies
- 487 views
Good morning, we've had the same Q&A Challenge question for quite some time, and it's clearly now being exploited by bots, so I'd like to update it. Can we use wildcards within an answer (e.g. "what's the current version?" where anything would be accepted, so long as it begins with the major version number)? Cheers, Vero
Last reply by Vero Pepperrell, -
- 2 followers
- 2 replies
- 301 views
Good day, I am having a problem with a custom page and secondary group permissions. The secondary group permissions are not taken into consideration 😞 This is my problem: I've created a page and database where I have a tutorial Users from primary group X can see the tutorial and the page where it's embedded. So far, so good. I have added certain users from user group Y to a secondary group. I want these users to read this tutorial as well This secondary group HAS permissions to view the page and the database Problem: The secondary group, even though it has the permissions, CANNOT see the page and database Only the primary…
Last reply by Marc, -
- 1 follower
- 11 replies
- 1k views
I have it set so support members can only access commerce although they receive this message when trying to access the adminCP Error: Class 'IPS\forums\modules\admin\forums\' not found (0) #0 /home/arkonent/public_html/system/Dispatcher/Dispatcher.php(110): IPS\Dispatcher\_Admin->init() #1 /home/arkonent/public_html/admin/index.php(13): IPS\_Dispatcher::i() #2 {main} With backtrace of #0 /home/arkonent/public_html/init.php(1005): IPS\_Log::log('Error: Class 'I...', 'uncaught_except...') #1 [internal function]: IPS\IPS::exceptionHandler(Object(Error)) #2 {main}
Last reply by Marc,