Richard Arch Posted January 25, 2022 Share Posted January 25, 2022 The Payment method used for a donations will not work if its restricted to a country. Unless the payment "Available to" option is set to "No restriction" it will not work when paying a donation but it works perfectly with products. To repeat the error: ACP > Commerce > Payments - Donations Press Goals button then press Create New button Name: Test Donation Then Save ACP > Commerce > Payments - Settings then the Payment Methods tab Press Create New button Choose Manual (check, bank wire, etc.) then Save Name, Pay Cash Instructions: Pay Cash Available to: select your country Then Save Note: only one Payment Method should be setup but if you continue with others this payment method will not be available. Browse to your website From the menu, Store > Donations Press the Donate button Enter an amount then press Donate Result: Failure Expected result: To be taken to the payment screen Change the payment method and repeat the test: ACP > Commerce > Payments - Settings then the Payment Methods tab Edit the Pay Cash method Select "No restriction" for the Available to section. The Save Browse to your website From the menu, Store > Donations Press the Donate button Enter an amount then press Donate Result: Taken to the payment screen I hope the above has been clear. Link to comment Share on other sites More sharing options...
Jim M Posted January 25, 2022 Share Posted January 25, 2022 To confirm, you're in the country you're limiting to with the address being used for billing? Unfortunately, I am unable to reproduce this. NOTE: ensure you're not opting to not force people to leave out billing address for donations as this is required if you want to force a country as a part of your payment method. Link to comment Share on other sites More sharing options...
Richard Arch Posted January 25, 2022 Author Share Posted January 25, 2022 Yes, even if I select all countries it still will not work unless No Restriction is selected. The member I'm testing with as an address but I will create a new member and see if that helps. Thanks for the suggestion. Link to comment Share on other sites More sharing options...
Solution Jim M Posted January 25, 2022 Solution Share Posted January 25, 2022 Just now, Richard Arch said: Yes, even if I select all countries it still will not work unless No Restriction is selected. The member I'm testing with as an address but I will create a new member and see if that helps. Thanks for the suggestion. Are you requiring a Billing Address though? Richard Arch and SeNioR- 1 1 Link to comment Share on other sites More sharing options...
Richard Arch Posted January 25, 2022 Author Share Posted January 25, 2022 2 minutes ago, Jim M said: Are you requiring a Billing Address though? Ah ha, that looks like the issue 🙂 I will test it now. Yes, that was it. Once Making Donations was selected the payment works as expected. Thank Jim. Jim M and SeNioR- 2 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted January 26, 2022 Share Posted January 26, 2022 Please let us know either way Link to comment Share on other sites More sharing options...
Richard Arch Posted January 26, 2022 Author Share Posted January 26, 2022 47 minutes ago, Marc Stridgen said: Please let us know either way 13 hours ago, Richard Arch said: Yes, that was it. Once Making Donations was selected the payment works as expected. Yes I did, the software merged my reply 🙂 SeNioR- 1 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted January 26, 2022 Share Posted January 26, 2022 37 minutes ago, Richard Arch said: Yes I did, the software merged my reply 🙂 Excellent to hear 🙂 Richard Arch 1 Link to comment Share on other sites More sharing options...
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