Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- [4.7.19] Invalid value in QAPage?
- Last reply by Jim M,
22,922 topics in this forum
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- 2 followers
- 6 replies
- 835 views
If you add the Commerce Overview widget (using 4.6.9) to the AdminCP Dashboard the text is quite difficult to read. On the left in the image attached is the cursor is hovering over that part of the widget.
Last reply by Marc, -
- 3 followers
- 6 replies
- 1.2k views
Hi, I am testing our install's web manifest. All icons I configured have transparent background. However, the icon that is installed at my computer's desktop has white background. Ditto for the task bar. Please advise. If anyone cares to test: https://www.clubedohardware.com.br Cheers.
Last reply by Marc, -
- 2 followers
- 22 replies
- 1.7k views
WHY are we getting this flag on our forum without our permission. Along with the words fight war......Not everyone wants involved with this political nonsense
Last reply by Nathan Explosion, -
- 3 followers
- 1 reply
- 977 views
Has anyone got multiple tabs working in PWA (Progressive Web App) mode? (what they talk about in this thread here) If I open a thread in a new window whilst in the PWA, it takes me out of the PWA and over into Edge (not what it should do). (as you all know, opening threads in a new window is typical behavior for someone scanning through a forum list and opening any threads they want to read) Ideally in the PWA, it should open up the new tabs inside the PWA (and not outside in Edge) if you have that Tab feature turned on that's mentioned in the link above. It even happens here on invisioncommunity.com if I install it as a PWA. Has anyone got …
Last reply by Marc, -
- 2 followers
- 10 replies
- 624 views
I have been a little AWOL for the last year and so I haven't upgraded a lot recently. I went ahead and did an upgrade from 4.6.9 to 4.6.11 beta 1 to settle down and get looking around. I fixed my template issue with global template but once that was resolved I noted that none of my blocks (which all use customized templates) are using their code in any way shape or form which is totally screwing up a lot of things. (Please note this is with the default theme but even here I shouldn't see half of this information) With its custom template it should look something like this: What it appears to be doing on all of my custom record feed templa…
Last reply by Morrigan, -
- 1 follower
- 1 reply
- 499 views
Why is that? Why can I see it as an individual blog post (using its link) but I cannot see it under the "blogs menu" and even under the "blog category"? I am the owner of my community. Would appreciate the help. Thanks!
Last reply by Marc, -
- 2 followers
- 7 replies
- 1.4k views
Can someone direct me to the option that allows me to customize this page? TIA Chris
Last reply by ChrisJaeger813, -
Member Group >> Social >> Messages >> Conversations allowed to start per day not working
by Clover13- 1 follower
- 19 replies
- 1.1k views
Noticed a spammer got through today and was able to PM members despite being in a Member Group that has Conversations allowed to start per day set to 0. I have it setup intentionally to not allow this and promote to a Member Group that does allow PMs after 3 posts. Not sure when this broke, I'm guessing in the last update.
Last reply by Clover13, -
- 2 followers
- 3 replies
- 421 views
Hello, I am trying to delete some custom user groups, but the option is no longer there 😞 Am I doing something wrong? Only copy and download member list options are available. See attachment. I can delete some custom user groups, but other custom groups cannot be deleted. I am running version v4.6.11 Beta 2 Thanks a lot
Last reply by Marc, -
- 2 followers
- 4 replies
- 1k views
I really hate to disable this feature, but spammers are inundating the site with spammy guests posts and I'm spending too much time deleting unapproved posts I need to prevent Guests (non-registered users) from being able to post -- even it those posts must be approved first I simply can't figure out how to do this. Thanks!
Last reply by Marc, -
- 2 followers
- 5 replies
- 772 views
Can anyone offer any advice on how to hone in on what is causing this repeated error please? Error: Call to undefined method stdClass::language() (0) #0 /home/XXX/public_html/forums/system/Dispatcher/Front.php(109): IPS\Dispatcher\_Standard->init() #1 /home/XXX/public_html/forums/system/Dispatcher/Dispatcher.php(110): IPS\Dispatcher\_Front->init() #2 /home/XXX/public_html/forums/index.php(13): IPS\_Dispatcher::i() #3 {main} Backtrace #0 /home/XXX/public_html/forums/init.php(1015): IPS\_Log::log('Error: Call to ...', 'uncaught_except...') #1 [internal function]: IPS\IPS::exceptionHandler(Object(Error)) #2 {main} LOADED HOOKS applications/donate/hooks/forceGue…
Last reply by Marc, -
- 1 follower
- 2 replies
- 464 views
Is there anywhere I can obtain the latest default language pack? I am bug finding, and want to rule out any issues with the languages. Also, if one was the install a new default language pack again on a board with existing apps/plugins, would this affect any of the existing apps and plugins, or would they need to be reinstalled to allow the language pack edits relating to the app/plugin? Thanks in advance.
Last reply by Emediate, -
- 1 follower
- 6 replies
- 1.7k views
Every day I have to delete about 20 spam "guest" posts. This is a new problem and started a couple of months ago. Apparently there is a new vulnerability in the system that makes it easy to automate spam guest posts on Invision forums. These spam post only serve to irritate board administrators, because these guest posts are deleted and never see the light of day. So the motivation for spammer to do this is not clear to me... Black listing IP address have no impact, as the IP addresses used changes daily. Has anyone else seen this problem? What have you done to stop it? Block the IP address of the entire russian federation would help, but that is a brute …
Last reply by AALBC, -
- 1 follower
- 8 replies
- 843 views
Are there any settings controlling how often and who sees the prompt about installing the mobiles app? Thanks.
Last reply by virap, -
- 1 follower
- 1 reply
- 693 views
Does anyone know if it's possible to set up an admin email notification for any new post in a private forum? I use this forum for private consulting and I sometimes miss when a new thread is started if I don't check it every day. So I want to get an email notification for any new thread and ideally even any reply in this one private forum. Thanks!
Last reply by Randy Calvert, -
- 2 followers
- 10 replies
- 733 views
I'm hitting Uninstall on a plugin, and it disappears from the list. But at soon as I refresh the Plugins page, it's back again. Any ideas?
Last reply by Adriano Faria, -
- 1 follower
- 3 replies
- 805 views
Hello, I have a problem with porting my Hosting. I uploaded all the files to the new hosting and database and I get errors like this
Last reply by Dawid Latopolski, -
- 6 replies
- 1.1k views
Hello, I need to switch off forums and have blogs on the main page. Is there any plugin or something to do so?
Last reply by Jim M, -
- 4 followers
- 10 replies
- 1.3k views
Hello, Is it possible to assign a member that doesn't purchase any product or subscription to a specific user group after registration? Right now, those users are assigned to the Members user groups. Is there a way to assign them to a different group? Thanks
Last reply by Jim M, -
- 3 followers
- 40 replies
- 4.1k views
I have the exact same problem. Is there an easy fix?
Last reply by All Things In, -
- 1 follower
- 5 replies
- 912 views
I had to delete everything the previous AWS account and create everything again in a fresh one but now the site is broken because it's using old AWS access key and secret key. I need to replace the access key and secret key in the database because CSS and Javascript is broken. Where is the access key and secret key stored in the database?
Last reply by Marc, -
- 1 follower
- 3 replies
- 779 views
Greetings. I'm looking through the KB and can't find instructions on how to point my domain to my new IC. Thanks in advance for help/direction. Chris Jaeger
Last reply by Mark H, -
- 1 follower
- 4 replies
- 954 views
Hello I have recently taken over a forum. I have the a backup of the database (all the php, sql, uploads etc that I should need) and the previous owner has taken the forum offline I am now trying to upload that backup to invision's hosting which I have just got but am at a complete loss of how to do that Could anyone help explain what I have to do M
Last reply by Marc, -
- 1 follower
- 2 replies
- 520 views
Hi there, I have new users complaining they never received the registration validation e-mail. I did some tests myself and clearly the email is never sent. Also "frogot password" e-mails are not sent either. If i send a test e-mail to the same e-mail i used for my test registration, i receive it. In the log of my smtp provider i don't see the registration email but i see the test emails, so it definitely never sent by invision. I have "AWS Simple Email Service with Bounce Management" by @Jon Erickson installed but i disabled it and the behaviour is the same (this why i use smtp provider now). I need help ! Just to be clear, some e-mails are g…
Last reply by Marc, -
- 2 followers
- 7 replies
- 1.1k views
Is it possible to import data from a PhpBB forum into an existing IPB site? The sites are not on the same server. Can data be exported and them imported into an existing site? thank you! steve k.
Last reply by Marc,
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