Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- Default theme broken after upgrade from 4.4 to 4.7 (latest)
- Last reply by Jim M,
22,825 topics in this forum
-
- 2 followers
- 7 replies
- 634 views
It looks like in the mobile menu, if the last item in the menu is a DropDown, the items from the dropdown menu are shown first in the list. See the imaes for better explination In Desktop menu "site probmes" "off-topic" and "test forum" do not appear Is this a bug with the menu system or something on my side? Thank you, Steve https://www.bmw2002faq.com/
Last reply by Marc, -
- 1 follower
- 3 replies
- 865 views
Hi team, When I create a new forum or update any existing my browser offers in the name field the user/password info and it is so easy by mouse or enter to accept the content. Can you change for upcoming updates the field type to not show this auto settings? Thanks a lot.
Last reply by Jim M, -
- 1 follower
- 5 replies
- 1.1k views
I converted from vb to ipb and noticed that I also have this login ... What is it for and what should I do?
Last reply by Jim M, -
- 1 follower
- 8 replies
- 714 views
I have a problem, i created a new group, and when it is given to the user, it changes to the default after a few hours.
Last reply by Jim M, -
- 1 follower
- 19 replies
- 1.9k views
Dear All, Since latest update to version 4.6.9 we have noticed problems with page indexing in google. I see in google console that - since 15 December just right after upgrade - 158 pages were blocked due to robots file. At the beginning we ignore that but recently received next notification that page indexed with no content... Then I started to look for a problem and in logs in CP I have found board started to generate system log file with some errors after update as you can see below. All logs contain same error. Thanks in advance.
Last reply by Marc, -
- 1 follower
- 2 replies
- 610 views
I recently updated the price of a subscription, requiring me to cancel all current PayPal subscriptions so that the new prices could be charged. This has resulted in confusion caused by apparent duplicate active subscriptions or subscriptions that show as being active after the expiry dates. Duplicates and expired showing as active Expired Subscription (PayPal subscription cancelled by me on 9 Jan, expired for the customer on 20 Jan, still showing as active.) Please can a staff member take a look at this?
Last reply by Marc, -
- 2 followers
- 5 replies
- 697 views
I made a page. I have the Post feed embeded in page, as well a list of circles. When post feed is set to display last 5 posts, works fine, but when I set it to 30 posts, it get really wide, outside my screen. Help appreciated.
Last reply by Marc, -
- 2 followers
- 22 replies
- 1k views
Hi, I'm trying to make a self-maded french translation of the Invision Community strings. For the moment I've translated ~5900 strings (that makes only near 30% of the total number of strings to translate... 😅). I work in a sandbox -TESTINSTALL community instance in order to avoid being polluted by plugins and any other third party application. So when I want to test it in my main community, I try an export from the development sandbox and an import into the main community... The generated XML translation file seems to contain the right number of strings... But once imported, I got only near the half of the strings translations (~3000 strings) working and s…
Last reply by Marc, -
- 3 followers
- 2 replies
- 786 views
Good day, I am trying to do something with the subscriptions but I can't see how to do it. Is it possible to create a subscription with renewals that will grant members access to a specific forum or forums? Or even downloading files? I've created a test subscription but I cant see any option to do that when creating/editing it. Thanks a lot
Last reply by Marc, -
- 2 followers
- 9 replies
- 708 views
Are there any settings that control logging out? I have several members complaining that they are being logged out after random periods of inactivity. It's not from clearing cookies or anything, they leave the forum up on the screen and walk away...when they come back, they are logged out! I cannot reproduce but I have enough complaints to worry me!
Last reply by IveLeft..., -
- 2 followers
- 1 reply
- 777 views
Hello, IPB seems to start charging my customers twice. Here is a screenshot: I'm using paypal payments for a few years, didn't change a thing and now this happens.
Last reply by Stuart Silvester, -
- 2 followers
- 1 reply
- 509 views
Hi I'm planning to put my forum as a grid view, so I have all the images in place, and then realised that Unread topics are not marked in bold(I have a dot as a default option of course) but when I'm changing to traditional view everything works as normal . As well in the Grid view even when I can see the dot and then go to the forum to see which subject is highlighted- nothing? Traditional view- no problem??? Its simply not possible to guess which topic/ subforum should I check. Any ideas, or Im simply missing something.... And yes, testing done on Default Theme.
Last reply by Marc, -
- 1 follower
- 1 reply
- 270 views
I'm trying to setup max mind minifraud. I already have payment methods setup. When I put in the license key and save, it says "PERMISSION_REQUIRED". I tried to find the documentation but it's not there.
Last reply by Marc, -
- 3 followers
- 7 replies
- 1.1k views
I'm running into an issue where every time I complete an upgrade, the hidpi icons in the CKEditor reset to their default images. The strange thing about it is that if I open the CKEditor on my site (replying to a post for example) and I use the browser's inspector to see where each button in the editor is getting its icon, it show me that all icons are still coming from the normal location: root/applications/interface/ckeditor/ckeditor/plugins/icons_hidpi.png But when I open Filezilla and navigate to that location, and open that file, I see my custom version of the icons_hidpi.png file that I uploaded. Not the one that is actually showing up on the site. So th…
Last reply by Marc, -
- 2 followers
- 5 replies
- 558 views
Hey, since the last update I'm running into issues that the mariadb server is running on 100% CPU for a long time. Everytime this happens I see the following multiple queries in the SQL Processlist. What is this doing, and do you have any idea where it comes from? | 7791 | ipb | localhost | ipb | Execute | 67 | Sending data | /*ipb::ipb::IPS\Content\Search\Mysql\_Query::search:360*/ SELECT main.* FROM `core_search_index` AS `main` WHERE ( ( index_class IN('IPS\\core\\Statuses\\Status','IPS\\core\\Statuses\\Reply') ) OR index_class='IPS\\forums\\Topic\\Post' OR ( index_class IN('IPS\\calendar\\Event','IPS\\calendar\\Event\\Comment','IPS\\calen…
Last reply by Marc, -
- 1 follower
- 2 replies
- 903 views
Hello Is there a way to revert to a previous plugin version?
Last reply by Marc, -
- 3 followers
- 8 replies
- 743 views
I reopened my old forum after 5 years it was done with vbulletin and I migrated to ipb. Now I have to contact my nearly 55k of users to let them know that the forum has reopened. How can I do?
Last reply by Marc, -
- 1 follower
- 3 replies
- 579 views
{lang="required"} Suppose there is this code and there is a value defined for it. How do I override it? If I edit applications/core/data/lang.xml, I think the changes will be lost during an upgrade in the future. What's the recommended way?
Last reply by Marc, -
- 1 follower
- 11 replies
- 940 views
Hey there, I'm facing issues with my community showing the following when trying to enter admincp. For the main page only shows a 500 error, however I can't really figure out how to fix this since there's no actual log files inside upload/logs, even the folder has 0777 permissions. To add more context this seem to happen when I clicked save in the Files advanced config when selecting AWS (sync seemed to be dead and just clicked save to try to refresh the process).
Last reply by Marc, -
- 2 replies
- 477 views
Thanks in advance for your time! I manage a basic website for a local beekeeping club. Each year we have a bee course. For each course I create a Download category (Class2022) for the course PPT files. I also create a group (Group2022) and add each student to the group. I assign the group permissions to the category. When I use a test user account with the user as a member of the group (Group2022), I cannot see the Download menu on the website. However, if I add the user to the group I created last year (Group2021), the Download menu appears on the website. And, I can see files in both Class2022 and Class2021. When I remove the user from Group2021 security grou…
Last reply by Jim M, -
- 5 replies
- 774 views
Hello, I own a .com domain with NameCheep and was wondering how i can link it to my website? I managed it with WordPress but i am brand new to the Invision website. Thanks, Swiss.
Last reply by Jim M, -
- 1 follower
- 1 reply
- 741 views
It's nice to offer social logins as they minimize the friction of signing up, but by doing so the site doesn't collect a password from the member. This can be problematic if the social media site goes down or the site loses access to the API. If a member can't login they could very well not return. Accounts created via social logins have the password field unavailable to set. This field only becomes available if a member clicks on the "Forget your password" as shown below, after they have created their account. I'm looking to see if there is some setting that I could enabled to prompt for a password as part of the initial account creation so I can g…
Last reply by Jim M, -
- 1 reply
- 299 views
Hello, I tried to deactivate the possibility to comment anonymously on my blog? I wrote the following code in the CSS File: #select_blog_allow_anonymous_comments .ipsFieldRow .ipsClearfix{ display: none !important; } Unfortunately, it didn't work. Does anyone have an idea how I can solve the problem? Thanks for your help!
Last reply by Carmen Hurst, -
- 2 followers
- 8 replies
- 561 views
My members have pointed out a huge issue with linking to a post in topics. It also seems to be happening on these forums. Linking to the post will not place the user to the correct location on the page. example intended link to post: Link expected result: actual result: This is repeatable and seemingly will give different results and only sometimes will link directly to the post.
Last reply by Vijbot, -
- 2 followers
- 9 replies
- 779 views
Ok I've done it in the past about 5 years ago but the IPS software has changed since I did it last. I was able to create a email I could send out to my vendor with the full invoice parts, part numbers, and quantities. Then my vendor will box it up and drop ship for me. My problem is I've lost my old template from way back when. Basically I want to take and use the product notification and send a email invoice to my vendor with the stuff the customer is wanting to buy. So take this which does me zero good... Then email this which covers everything... I have the product listing that is readable, who order (Mopar1973Man.Com) and then who is this product sent …
Last reply by Richard Arch,
-
Upcoming Events
No upcoming events found -
Latest Blog Entries
-
