Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.7k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
- Issues after server migration
- Last reply by Marc,
23,026 topics in this forum
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- 1 follower
- 7 replies
- 878 views
After yesterday's update to the software, we are now seeing this error message: [[Template core/global/editor/attachedAudio is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]] I've runned the support tool with no errors showing. I've changed the theme to the default theme. Nothing is changing. The theme is now the default, but all uploaded items show the error above. The files are either documents or audio files.
Last reply by Marc, -
- 1 follower
- 3 replies
- 556 views
Hi everybody. I just took over as administrator of an old bored. Did the changeover and it looks like everything's working pretty well. One of our old guys forgot his email and password so he said a new member request. Says he has to be approved and I have no idea where to go in order to do that. Hope somebody here can help me out! Thank you all. WSS
Last reply by Marc, -
- 1 follower
- 4 replies
- 537 views
when log in to marketplace..
Last reply by Aleksandrs Davids Sidurins, -
- 2 followers
- 11 replies
- 803 views
Has this been resolved? Can you point me towards a solution? I'm seeing the same errors in the System Log
Last reply by Marc, -
- 1 follower
- 3 replies
- 299 views
Hello, we recently noticed that after deleting a user selecting the "Anonymize contributions" option results in this (for threads started by the deleted user): As you can see the "By" segment gets updated when the deletion process is executed by adding the "Guest" word before the username (which shouldn't be there), is that expected? Here is the link. Thanks in advance.
Last reply by Marc, -
- 2 followers
- 4 replies
- 657 views
Hi - A member reports: I did not set Spanish as a default for anything. I have a Spanish, German and Italian pack installed. They seemed to be working fine until April’s upgrade dB
Last reply by Marc, -
- 1 follower
- 4 replies
- 988 views
Hello, Team support) Starting of February 23, I began to get in ACP this error "Can't connect to POP3 mail server." Task scheduled to run on "pop - Fetches and parses incoming POP3 emails" for every 10 minutes does not work. Can you help me to fix this problem. Where the error can be and what settings I shouid to see for fix them? Mу hosting - Hostinger.com.
Last reply by Marc, -
- 2 followers
- 4 replies
- 684 views
Hum. I'm feeling bad. I bought a package Commerce from Thursday until now, i can't see a package in my ClienArea. Who can help? I send many email, but nothing. Why?
Last reply by hackinOS, -
- 1 follower
- 1 reply
- 508 views
I experience strange issue, when I view my site on mobile, as not logged in member, I see cookie acceptance very often. I guess this is because of mobile IP changes often but in other sites it does not work like this. any way to fix it?
Last reply by Jim M, -
- 7 replies
- 791 views
Hi. After rebuild all existing images, the thumbnail size is correct, but the size in the post remains the same. I set the thumbnail size to 800px but in the post it is still the same size. The "width" attribute is not dynamic? 😕
Last reply by Stuart Silvester, -
- 3 followers
- 17 replies
- 1.4k views
ips forum incorrectly reading database version. i have 10.5.13-MariaDB-1:10.5.13+maria~focal and ips reads 5.5.5-10.5.13-MariaDB-1:10.5.13+maria~focal. And I get a message While this version is compatible, we recommend version 5.6.2 or above. You may wish to contact your hosting provider or system administrator to ask for an upgrade if you are upgrading to Invision Community 4.6. I have MariaDB 10.5.13 no MySQL 5.5.5 🙂
Last reply by Andy Millne, -
- 2 followers
- 12 replies
- 848 views
I have a problem with the subscription feature. I have 2 subscription packages and one of my customers tried to renew it but when he clicked on the rene wal button it only let him select the other subscription package. And as one can see the screen is saying the the current subscription renews in 2019. I was able to make a approval of an other invoice and the member which payed 12 times the other subscription package can enter the system now and it is showing an other expiration date : I used to cancel expired invoices in my system since there were so many and as it seems there is a mess now. Now the question : How can I clear the members a…
Last reply by hpcrazy, -
- 2 followers
- 3 replies
- 399 views
Manage Followed Content > Gallery > Images giving this error The URL of page the error occurred on was https://www.mydomain/forum/followed/?type=gallery_image&change_section=1 SELECT count(*) FROM `inv_core_follow` AS `core_follow` LEFT JOIN `inv_gallery_images` AS `gallery_images` ON gallery_images.image_id=core_follow.follow_rel_id AND core_follow.follow_app='gallery' STRAIGHT_JOIN `inv_gallery_categories` AS `gallery_categories` ON gallery_categories.category_id=gallery_images.image_category_id LEFT JOIN `inv_core_permission_index` AS `core_permission_index` ON core_permission_index.app='gallery' AND core_permission_index.perm_type='category' AND …
Last reply by media, -
- 2 replies
- 706 views
I only get the following message: There was an error authenticating with the Marketplace. Please try again later or contact technical support for assistance. Our Marketplace server received an unexpected response from your community. Please ensure your community is up to date and web accessible (localhost installations are not supported) and contact technical support if the issue persists. (server_error) My community is up to date and web accessible.
Last reply by Hatsu, -
- 1 follower
- 13 replies
- 721 views
Hello, I have several issue with my forum and notification. 1. the users don't receive an email notification when they are tagged in a post. Which is the biggest problem. 2. the users don't automatically follows topics they have submitted 3. as the admin, I don't receive notification by email neither . here is a screenshot of my setting (it is in french but i guess it is the same very were : "member automatically follow content they have created and commented" "email (= courriel) is activated by default". as you can see on the next screenshot, if someone write a comment, he had to click "follow this topic" (= su…
Last reply by Marc, -
- 1 follower
- 4 replies
- 501 views
Just tried to update the site to the new version and get the following the following error message. My site is down now and wondered if Support can help please?
Last reply by Marc, -
- 4 followers
- 4 replies
- 747 views
As per title, we are getting close. Consider change of data type from INT to BIGINT
Last reply by Marc, -
- 1 follower
- 3 replies
- 722 views
I've enabled signatures, but so far don't see way to add them in a profile. I suspect I am missing a step. Any ideas? The Help book didn't answer my question.
Last reply by Marc, -
- 1 reply
- 504 views
Thanks for the reply Mark, I guess this error >> ( Could not write file /xx/xx/xx/xx/xxx/xx/up_xxx/set_xxx_0/84c1e40ea0e759e3f1505eb1788ddf3c_default_photo.png) << Newly registered member's avatar only in ACP. Is next. Is there a solution to fix it? Thank you for reading me Merci pour la réponse Marc, Je suppose que cette erreur >> ( Could not write file /xx/xx/xx/xx/xxx/xx/up_xxx/set_xxx_0/84c1e40ea0e759e3f1505eb1788ddf3c_default_photo.png) << Avatar du membre nouvellement enregistré uniquement dans l’ACP. Est la suite. Y’a-t-il une solution pour y remédier ? Merci de me lire
Last reply by Jim M, -
- 1 follower
- 4 replies
- 453 views
I am seeing intermittent errors when trying to create posts or add comments since I did the 6.12 upgrade. It looks like short posts are working but longer messages are causing errors. 1) I don't have any plug ins installed 2) I cleared cache in the control panel 3) I tried to use RECOVERY MODE but get this error message: 1S107/3 Before you are able to use the Admin Control Panel, you must edit 'constants.php' and remove the following line: define( 'RECOVERY_MODE', TRUE ); 4) Nothings is showing in the System Log or Error Log 5) Restored to default theme, no change Any suggestions on where to look next?
Last reply by Bill in CA, -
- 2 followers
- 3 replies
- 556 views
I have a user that's been trying to reset his password. He's getting the following response: "You are not awaiting validation for a lost password request" Any ideas as to what causes this or how to fix this? Thanks!
Last reply by Marc, -
- 2 followers
- 5 replies
- 1.1k views
Hello, Just updated to 4.6.12 and immediately noticed a bright green message at the top of every AdminCP page that says in bright green: For me, moving to Invision Community's "cloud" is not an upgrade, unless Invision wishes to re-imburse me thousands of dollars for my server and RAID, has massive file storage and complete server customisation options. 🤔 If that is not the case, could someone be kind enough to tell me how to remove this distracting advert across the top of all my admin pages. I don't mind it being dismissible (like the site upgrade notifications) but currently it's burned into the top of every page. Is this a sign that Invision p…
Last reply by CheersnGears, -
- 1 follower
- 4 replies
- 593 views
I'd like to add some instructions/rules via Manage Blocks to the registration/login page. How can this be done?
Last reply by Dazz, -
- 1 follower
- 3 replies
- 624 views
Hi team, I won a dispute two months later, and this user toke advantage of this monthly plan membership in february. So, if I approve this return this user will have a new renewal since today to the next month? If the answer is yes, Should I delete the dispute only? Thanks a lot.
Last reply by Marc, -
- 3 followers
- 4 replies
- 896 views
Hi Invision, IPS.Commerce allows us to choose the country « France Metropolitan » as a customer address. This country code is « FX » in IPS.Commerce. However, when trying to make a Stripe payment with this country, there is an error: It turns out that Stripe refuses this country, as you can see in their log: Stripe error message is: => FX country code is unknown. The solution would be to remove the FX country code in IPS.Commerce. That wouldn't be a big deal, because no one uses it: all French people uses France (country code FR)…
Last reply by Daniel F,
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