Posted March 27, 20223 yr Has this been resolved? Can you point me towards a solution? I'm seeing the same errors in the System Log
March 28, 20223 yr Community Expert I have move this into its own ticket and this can be caused by many things. Please could you first of all disable all 3rd party items (including theme) and test this again to see if the issue still occurs?
April 4, 20223 yr Author Sorry for the late reply, I never received a notification about the split. When you say 3rd party items, what do you mean? Plugins from the marketplace? I can't just disable everything as some of it is integrated in the package for our members. It's worth noting that the above error is still occurring and if I go to the link reported the system error shows the above trace
April 4, 20223 yr Community Expert 3 minutes ago, Westfield Sports Car Club said: When you say 3rd party items, what do you mean? Plugins from the marketplace? I can't just disable everything as some of it is integrated in the package for our members. Correct. This would be all third party applications and plugins plus switch your user to an unmodified theme. You would simply do this temporarily to see if this resolves the issue. If it does not you can enable them again. However, if we need to investigate, please be aware that we would need to disable them as well while we work.
April 5, 20223 yr Author I've disabled all 3rd party plugins and tested. Same result. I can't disable themes though, there is no option to enable/disable themes? I did try removing any customisation on the default theme, but that made no difference. How can I disable themes? We only have 3, one of which is a market place theme
April 5, 20223 yr Community Expert We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
April 6, 20223 yr Author Hi, I've updated the access information to the best of my ability. If there are any issues with any of the details, please let me know! Quinten - Webmaster WSCC
April 7, 20223 yr Community Expert Please check the admin username and password as those are currently incorrect
April 7, 20223 yr Community Expert Before we continue, please update your site to the latest release and test again
April 8, 20223 yr Community Expert I have created a ticket for you on this, and escalated to our development team for further review. Someone will be in contact as soon as possible
