Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.4k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
23,005 topics in this forum
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- 7 replies
- 146 views
Hello Invision, I cannot apply the latest update. It keeps failing and referencing some kind of issue, but I see no clear issue. I'm stuck. Please help. I don't have any fancy apps or anything attached to my community. Maybe I took too long to apply the update? Thanks in advance. Jason
Last reply by Jim M, -
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- 8 replies
- 721 views
Not sure how I added this a few years back but want to delete the customization. How to change back to default? Thanks
Last reply by johnnysfight, -
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- 1 follower
- 3 replies
- 129 views
Anyone else having SSL problems and people can't reach your site? I'm having this issues since yesterday and I've gotten two replies, one from @Marc saying it's need to be pushed up a level, and one from the Daniel Fatkic telling me he can see the forums just fine. I've sent 4 emails since saying the issue continues with no response. I've contacted Bluehost to see if it's on their end and they said its an SSL issue on GoDaddy, which makes no sense. I went to GoDaddy and they talk about downloading SSL certs and then uploading to the server but I don't have access to my server to do this so it seems to be on Invision to do. Unfortunately no one will respon…
Last reply by Marc, -
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- 2 followers
- 5 replies
- 120 views
Hi. I have a "posts from X" widget that appears in all my sidebars. It's no longer working, so I want to remove it. I've tried for an hour to get rid of it, but can't see how it is being displayed. When I go to Page builder, it's not there. When I go to adverts/sidebar it's not there. When I go to Blocks, it's not there. But it is on my sidebars. How can I track down what is causing it to display please?
Last reply by Marc, -
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- 2 followers
- 4 replies
- 99 views
Hello, previously, on older versions of ips, I simply added code to profile.php to provide data about game characters belonging to a given account on the forum. Then I displayed them in the profileactivity template. I have a question about the IPS 5 beta. How should I display the characters? How to pass data to profile activity or how to edit it? Maybe there is another option to do this type of thing? Thank you very much for all your help, I count on your help! Regards try { $select = \IPS\Db::i()->select( '*', 'srv_characters', 'char_gid='.$this->member->member_id); foreach( $select as $key => $id ) { $characte…
Last reply by Calise563, -
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- 3 followers
- 20 replies
- 484 views
Hi, We've been having issues with Logging in to the forum recently. I'm Root Admin, and when I log in It takes me to the forum page as normal. When I click on Moderator CP , I often get the following ( Error code 2S194/1 ) So i have to log in again. If I go 'back' to the forums, I get the same again. Regards harry m
Last reply by Marc, -
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- 2 replies
- 108 views
I'm a moderator on our site. In the Moderator CP > IP Tools > IP Address > Posts, I notice that when I go to that tool/utility, I can see the title of the posts that members post, even if I don't have access to that sub-forum, which to me, this should not be possible. If you don't have access to a sub-form, you should also not be able to see the topic titles within the Moderator CP > IP Tools > IP Address > Posts utility. The same applies to the Moderator CP > IP Tools > IP Address > Polls, etc. There should be no title at all, similar to what is in the Moderator CP > IP Tools > IP Address > Private Messages list, on that Private Messag…
Last reply by NAWAC, -
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- 2 followers
- 2 replies
- 99 views
Hi, I was about to update my privacy policy, but it is blank. I make use of the 'Display the default page' and 'Add third party information' options - they were already enabled. I tried disabling and re-enabling, but to no effect. I have at least two items which should be listed (Google Analytics and Antispam by Cleantalk). I wished to check the list to help me make sure I am not missing anything in a new, comprehensive Privacy Policy. (I wish to avoid having members repeatedly agree to a new policy because of items I failed to include). Thanks. Edit: Interestingly, I just checked, the policy displays at the front-end. So I at least have that at least …
Last reply by Marc, -
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- 2 followers
- 1 reply
- 95 views
Hello to everyone !! We face a issue after update of invision community . We thought that was something small but it happen seldom and with many different members . When try to log in show that are banned ( are not ) and then they try after a while and log in normally . Is a invision bug , is something else , is something that we can do ? Please check and inform us about Many thanks
Last reply by Marc, -
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- 1 follower
- 3 replies
- 109 views
I enabled archiving to offload some of the posts in our forums_posts table as it has gotten quite large and these topics are not actively used anymore. Before enabling archiving, I ran a query to check the size of the tables, and after letting a few hours go by the size has not changed and none of the posts appear to have been archived even though it shows that 90% of the posts should be archived. I looked at the scheduled task and it is running every 5 minutes and no errors are being reported in the log. What do I need to do to get archiving working or any other ideas on what could be going wrong? Thanks!
Last reply by Jim M, -
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- 3 followers
- 27 replies
- 1.9k views
Hi, I'm trying to embed a Facebook Post into one of my forum posts, but it just show up as a link and not as an embed. It's this one: https://therawchef.com/community/topic/8-adesse-selfridges-london/
Last reply by Jim M, -
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- 2 followers
- 1 reply
- 93 views
Hi, If I enter "Google Analytics" in the ACP live search, I get as result the "[System] Google Analytics tracking code" link, which no longer exists: Cheers, Gabe.
Last reply by Marc, -
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Hello, I have a very long conversation involving another person and myself. I could split one of the message from the existing conversation and create a new conversation from it. However, when I tried to split a second message from the first conversation and split it into the newly created conversation, this faile with the error message You do not have permission to moderate that personal conversation. Why and how to solve that? Thanks,
Last reply by Marc, -
After updating to version 4.7.19, Googlebot is causing a large number of system errors From what can be seen in the logs, it leaves a "/" at the end of the address I also applied the "Invision Community Optimization ( robots.txt )" Has anyone else experienced this issue after updating?
Last reply by Stuart Silvester, -
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- 2 followers
- 7 replies
- 180 views
Not sure how to fix this. Any suggestions? Website is wcsboard.com
Last reply by Marc, -
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- 1 follower
- 32 replies
- 573 views
I upgraded yesterday to the latest greatest and now every time a thread is posted to, the "Hot! "x" replies" button is displayed. I originally thought that maybe it was a plugin or app that was causing the issue so I disabled them all and when it persisted, I thought to check my other website that has none of the same apps, plugins and sure enough, it is happening there as well. I should also mention that I tried turning it off completely in the ACP, and, again, it persists. Wasn't there once a setting where you could stipulate how many posts determined whether or not it was popular?
Last reply by Marc, -
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- 1 follower
- 11 replies
- 231 views
I sell banners directly to my advertisers and use System >Site Promotion> Advertisements > Website advertisements. Looking closely at the data provided on the “Website advertisements” page the number of impressions per banner is impossible. Based on the number of banners in rotation and the number of page views I see in Google Analytics it looks like the banner impression number count data is off by more than a factor of 10. I do not see ( or can not find) total pages served in the IPS analytics. If my Google Analytics was for some reason under reporting it would be a happy problem but I doubt it. If the impressions data is off by a factor of …
Last reply by Fast Lane!, -
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- 1 follower
- 7 replies
- 1k views
Can you please look into a fix for this issue, which affects both Mobile and Desktop versions of any forum post that includes a quote (this happens on nearly every thread in my forum). Example URL: https://www.celiac.com/forums/topic/158184-link-between-celiac-and-globulin-or-eosinophils/ View Issue on PageSpeed Insights: https://pagespeed.web.dev/analysis/https-www-celiac-com-forums-topic-158184-link-between-celiac-and-globulin-or-eosinophils/do1q1usgq0?form_factor=mobile Error: Links are not crawlable Search engines may use href attributes on links to crawl websites. Ensure that the href attribute of anchor elements links to an appropri…
Last reply by Jim M, -
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- 4 followers
- 6 replies
- 204 views
Hi, today, we discovered we cannot download file attachments from our pages, forums, or messages. I have tried being in a few different groups, and it's the same. When we edit the posts, they are there. I tried new posts, and they are not working either. This is a serious issue for us as we depend on this feature. Cheers Alex
Last reply by AtariAge, -
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- 2 followers
- 2 replies
- 133 views
clicking to download results in:
Last reply by Nathan Explosion, -
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Here's some quick test code to check the issue: $form = new \IPS\Helpers\Form; $form->add( new \IPS\Helpers\Form\Checkbox( 'example_checkbox', NULL, TRUE ) ); if ( $values = $form->values() ) { var_dump( $values );exit; } The code will always output either FALSE or TRUE, but it will never throw an error telling you you must select the checkbox. This happens because of the validate function in \IPS\Helpers\Form\FormAbstract: /** * Validate * * @throws \InvalidArgumentException * @return TRUE */ public function validate() { if( ( $this->value === '' OR ( \is_array( $this->value ) AND empty( $this->value ) ) ) and …
Last reply by Marc, -
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- 1 follower
- 4 replies
- 145 views
A few of my members are reporting this new problem in the last day although their Messenger quota is set to unlimited. No changes have been made to any settings recently. Any advice? Thanks in advance
Last reply by Nemechek Navigator, -
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- 2 followers
- 3 replies
- 126 views
Hi, I'm trying to set up a simple course as a guide, so I'm testing the quiz as this will be an important aspect, but the "Retake Quiz" is not working for me. I have set the retake option in the settings. It is essential to my course structure that those enrolled will be able to retake the quiz until 100% is achieved. Any help is appreciated. Alex
Last reply by Marc, -
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- 1 follower
- 6 replies
- 164 views
A 4-hour delay in updating? Signed In Signed Out
Last reply by Marc, -
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- 1 follower
- 2 replies
- 123 views
After updating to version 4.7.19, the 'cleanup' task is blocked, with the error ‘Unknown or bad format (P-1D)’ The error also appears if all apps / plugins are deactivated Has anyone else experienced this issue after updating?
Last reply by adik, -