Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
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Classic self-hosted technical help
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- 8 followers
Problems related to your server or other classic, self-hosted edition issues.
22,897 topics in this forum
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- 1 follower
- 3 replies
- 182 views
Hi, We've experienced an intermittent problem for a long time now. It seems so random and we just can't get to the bottom of it. Users complain that they are experiencing either being logged out of the community even though they are logged in. They often say that they experience a warning saying' you do not have permission' - again randomly to just some areas of the forum, sometimes just their own posts or responses but they can access posts by other members. They get this error code from time to time 2F173/H. Typically we've rarely been able to replicate this error. Stuart from WordPress SSO recommended this "You could also look at whitelisting al…
Last reply by stoo2000, -
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- 2 followers
- 1 reply
- 136 views
I am the founder and administrator of a forum on lnvision community For several weeks, I have not been able to connect to my forum or to the administrator dashboard when I am at home on my box I have tried these connections with several devices and several browsers. When I am in 5g with connection sharing, I have no problem connecting to my accounts with these same devices. I can't understand where the problem comes from Do you have any ideas? Thank you
Last reply by Marc, -
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- 1 follower
- 1 reply
- 158 views
Hello, I have a problem with icons on the forum. Squares appeared everywhere after changing the forum domain. I reset and assigned a new link in ClientArea and cleared the cache in the help panel. Anyone have an idea?
Last reply by Jim M, -
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- 1 follower
- 1 reply
- 162 views
Requests are getting blocked for over an hour on Search, pasting Twitter, YouTube links etc not getting embedded The link could not be embedded because of an unexpected error: error: 403 ERROR The request could not be satisfied. Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner. If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation. Generated by cloudfront (CloudFront) Request ID: IjjjbiUc2GVemGOTMy2…
Last reply by Jim M, -
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Good afternoon everyone! When does the problem arise: 1. When a user attempts to download their personal information through their profile settings on the forum this error appears: 2. When trying to download a user's personal information inside their profile via the admin panel using the "Download personal information" button this error appears: Important: this error does not appear on all user profiles. Upon detailed study of the code, it was discovered that this error occurs when accessing this table "core_pfields_content". That is, those who do not have an entry in this table, for them the error occurs (bu…
Last reply by Marc, -
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- 4 followers
- 25 replies
- 887 views
I get no push notifications from my forum in Chrome. They're enabled in my forum and in Chrome, but nothing.
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Last reply by Allan - TheTechTribe, -
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- 2 followers
- 10 replies
- 288 views
Somehow my imageproxy folder is 12GB. What's stored in this folder i.e just jpg's? Anyway, I can trim it without impacting content? Thanks
Last reply by AlexJ, -
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- 2 followers
- 17 replies
- 835 views
If I edit an item in Menu Manager, it "greys" it out and won't publish it. Also, if I add a new item, I need to publish it before I can move it around. Hopefully, you can see both items in this video. https://www.awesomescreenshot.com/video/23484755?key=b9884d81460a76b2f30fdb18f185b61f
Last reply by Square Wheels, -
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- 3 followers
- 8 replies
- 932 views
When I try to upgrade my site, I get this "There are no applications available to upgrade" error. I still get the upgrade banner on the site though. My sites frequently have issues updating. Last time Jim M had to do something behind the scenes. Could an Invision support person help me, please?
Last reply by Marc, -
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- 1 follower
- 2 replies
- 221 views
Hi folks, My host (who i'll leave nameless) was migrating some data and we didn't have full backups of the forums beforehand but have had new content since so don't want to ask them to restore that from the old source and overwrite but in the process, I've been stuck with an announcement that still has a banner showing, but does not offer me a way to remove it (I have looked in ModCP at announcements and it is not listed. I'm curious what I need to get done to actually clear this issue. In the modCP this announcement is no longer listed, so what I'm looking for is to ask is there a way to clean this remnant from the database safely so the bann…
Last reply by Marc, -
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- 2 followers
- 1 reply
- 177 views
In places where there are multiple content items displayed together, such as an activity feed, some items' images get grouped together in the lightbox, while others are are isolated. This is because in ips.core.lightboxedImages.js::addOrUpdateWrappingLink, `self` has not been defined within } else if( !closestLink.length ) { image.wrap( $( '<a href="' + imageSrc + '"' + " title='" + ips.getString('enlargeImage') + "' data-fileId='" + fileId + "'data-wrappedLink data-ipsLightbox data-ipsLightbox-group='" + self._random + "'></a>" ) ); } and thus falls back to globalThis.self, which doesn't have an _random attribute, so the attribute gets set to …
Last reply by Marc, -
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- 1 follower
- 8 replies
- 235 views
Hi, we would like to manage the DNS through Cloudflare. Cloudflare automatically scans DNS records, but we want to ensure they are correct. Where can we view them?
Last reply by Marc, -
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- 2 followers
- 3 replies
- 194 views
Suddenly started happening, not sure of the cause. Any suggestions? #0 /home/xxxxx/public_html/system/File/File.php(402): IPS\_File::validateUpload() #1 /home/xxxxx/public_html/system/Helpers/Form/Upload.php(755): IPS\_File::createFromUploads() #2 /home/xxxxx/public_html/system/Helpers/Form/Upload.php(309): IPS\Helpers\Form\_Upload->processUploads() #3 /home/xxxxx/public_html/system/Helpers/Form/Editor.php(770): IPS\Helpers\Form\_Upload->__construct() #4 /home/xxxxx/public_html/system/Helpers/Form/Editor.php(187): IPS\Helpers\Form\_Editor->getUploader() #5 /home/xxxxx/public_html/system/Content/Item.php(5050): IPS\Helpers\Form\_Editor->__constr…
Last reply by Marc, -
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- 2 followers
- 10 replies
- 494 views
I hope this is in the right place.. Hi, my account was hacked and all my details were changed.. I can't change my email or username. I would appreciate it if you changed it for me as soon as possible to <email> as it always was
Last reply by Marc, -
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- 2 followers
- 3 replies
- 222 views
Our site is served from www.brfcs.com and also just plain brfcs.com ... this causes an issue for a few users with the sheer size of some of the cookies that advertisers set (it's the consent ones mainly, they're massive! Can I set `COOKIE_DOMAIN` in my constant.php to force the domain to always be just `brfcs.com` ? The www subdomain should pick up it's cookies from that too shouldn't it?
Last reply by stu_m, -
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- 2 followers
- 14 replies
- 319 views
ACP > Groups > Group Formatting > use a color like #000000 It does not get saved and hence no formatting used
Last reply by dmaidon1, -
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- 2 followers
- 3 replies
- 173 views
Hello, I am having a major issue no matter what browser that I use. When using the page builder to adjust colors, my page looks all messed up. Can anyone provide any guidance?
Last reply by Marc, -
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- 1 follower
- 7 replies
- 205 views
hello my sitemap appears to not be accepted by google for indexing could someone help me with this? see image attatched
Last reply by Marc, -
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- 3 followers
- 34 replies
- 2.8k views
* I searched for a resolution to this and only found one Topic that was never followed up on or resolved. My apologies if I missed something, Since my daughter got an iPhone 15 all the photos she texts me will only upload and post as black on my Board. (I typically save those photos to my iPhone 7 photo gallery and access them from there.) They upload but appear as black boxes as the thumbnail and when posted. It’s only her iPhone. Photos taken with her iPad and her husbands IPhone 14 upload and post fine. I had her email me photos from her iPhone to my business email and my gmail account. When saved to my iPhone gallery from business email they still uploaded…
Last reply by stu_m, -
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Community not found 1 2
by TDS-
- 2 followers
- 32 replies
- 708 views
Hi guys, looks like I have some kind of issue with my site. Says community not found. Thanks for your help!
Last reply by Marc, -
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- 2 followers
- 11 replies
- 275 views
I don't know if it's been reported, I have looked and searched but the issue is quite strange. It reminds if the time the guest message about the cookies showed, even if you signed in - it never seemed like you were. If I goto the forums index, I get greeted by the guest message. I sign in, I'm redirected to the homepage. I look back on the forum's index, I see guest stuff. However, I noticed I am actually signed in everywhere else and, I'm able to post this. I should have made it clear, I'm referring to the IPS site.
Last reply by Adriano Faria, -
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- 2 followers
- 5 replies
- 280 views
For once I'm reporting an issue that does not affect my own site, but only the invisioncommunity.com website. However, it's an issue I've already experienced on my own site in the past. In my experience, this issue is only with Invision sites. Today I went to invisioncommunity.com on my laptop and the site didn't load properly. Basically I could tell that the CSS files weren't loaded, so I saw generic text and a few HUGE logos. I didn't think it was worth reporting. Right now on my Mac mini I went to invisioncommunity.com and again, the CSS didn't load properly. Here's what I saw: Once again, this is not a new issue, it's something I've expe…
Last reply by Marc, -
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- 1 follower
- 3 replies
- 227 views
Hello. I've got a problem on my forum where the ignore function isn't really enough. I have a user that wants to be able to block another user from seeing any of their posts. So user 1 would block user 2 and neither user would see the others posts. Is this possible? Thanks
Last reply by Marc, -
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- 4 followers
- 15 replies
- 493 views
My site is extremely slow right now. Just took 45 seconds to load a page, or doesn't load at all: I just got an error 504 trying to post this.
Last reply by Pescao6, -
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- 2 followers
- 10 replies
- 312 views
The display given is this. 503 Service Unavailable No server is available to handle this request. By the way, searching on the site often doesn’t yield the information you want.
Last reply by ArtooStark, -
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