I cannot apply the latest Update. Fails over and over.

[Combat_Pilot_Jason]

Hello Invision,

I cannot apply the latest update. It keeps failing and referencing some kind of issue, but I see no clear issue. I'm stuck. Please help. I don't have any fancy apps or anything attached to my community. Maybe I took too long to apply the update?

Thanks in advance.

Jason

[teraßyte]

What is the error exactly? Without more details, it's hard to tell what the actual problem is.

[Combat_Pilot_Jason]

It says this...



The it goes to do it and then I get this...



Jason

I also see this.



I don't know what this means.

Jason

[teraßyte]

It looks like it can't properly extract the files for the upgrade.

 

In this case, your best option is to perform a manual upgrade instead of using the automatic one from the ACP: https://invisioncommunity.com/4guides/advanced-options/server-management/install-and-upgrade-r259/#manualupgrade

Edited December 14, 2024 by teraßyte

[Combat_Pilot_Jason]

Ummm...I have a cloud account. Does this manual process apply to that too? Will it wipe all my settings and stuff? I can't afford to start over. I'm not very technical and bad at this kind of stuff.

Jason

Edited December 14, 2024 by Combat_Pilot_Jason

[Combat_Pilot_Jason]

I sent a message to support. I don't think you solution applies to me.

Jason

[teraßyte]

Oh, okay. If you're on the Cloud the manual option is not applicable. You'll have to wait for a reply from IPS. 😅

[Jim M]

We are further investigating what is happening here in the ticket. Please watch your email for further correspondence 🙂 .