Technical Problems
Run into an issue and need help from the Invision Community Team?
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Problems related to your server or other classic, self-hosted edition issues.
- [4.7.19] Invalid value in QAPage?
- Last reply by Jim M,
22,923 topics in this forum
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- 2 followers
- 6 replies
- 861 views
Today I noticed I was getting a lot of 500 errors which is a php issue I have checked system logs and have loads of uncaught_exception errors Error: Call to undefined method DateTime::getDateInformation() (0) #0 /home/stu1981/public_html/applications/calendar/sources/Event/Event.php(363): IPS\calendar\_Event::_findOccurances(Object(IPS\calendar\Date), NULL, Object(IPS\calendar\Date), Object(IPS\calendar\Date), Array) #1 /home/stu1981/public_html/applications/calendar/sources/Event/Event.php(2127): IPS\calendar\_Event->findOccurrences(Object(IPS\calendar\Date), Object(IPS\calendar\Date)) #2 /home/stu1981/public_html/applications/calendar/widgets/upcomingEvents…
Last reply by Mark H, -
- 2 followers
- 7 replies
- 1.1k views
When a browser performs "parse html" - there is a task being performed that I can't determine what it is. This task creates a large delay when booting mobile. Does anyone have any idea what this task is?
Last reply by Adlago, -
- 1 reply
- 460 views
Hi There!,My current self-hosted package was using the AWS file storage settings from my previous cloud-hosted package and today I come on to see this error InvalidAccessKeyId: The AWS Access Key Id you provided does not exist in our records. IPS\File\Exception: CANNOT_WRITE (3) #0 /home/########/public_html/system/File/File.php(351): IPS\File\_Amazon->save() #1 /home/########/public_html/system/Theme/Theme.php(5374): IPS\_File::create('core_Theme', '97c0a48072ce601...', ' .ipsWidget.ips...', 'css_built_34', false, NULL, false) #2 /home/########/public_html/system/Theme/Theme.php(2563): IPS\_Theme::writeCss(Array) #3 /home/########/public_html/system/Theme/The…
Last reply by Jim M, -
- 2 followers
- 6 replies
- 716 views
Hi. We are running a members-only community from which we would like to share individual topics or posts. Possible implementations: 1) Member could share her individual topic/post on social media. Guest following link back access just that specific topic/post 2) Member -"- other member’s individual topic/post -"- 3) Moderators managing 1 and 2 above for topics/posts of their choice Has anyone solved how to do this, or has any ideas on how to - without adding 3rd party solutions? /Joachim
Last reply by opentype, -
- 2 followers
- 3 replies
- 520 views
Latest, no date https://hoitajat.net/ajankohtaista/hoitajaliitot-julistivat-kuukauden-mittaisen-työtaistelun-ythslle-r1369/ Older, date https://hoitajat.net/ajankohtaista/hoitajien-työehdoista-neuvotellaan-taas-r1365/ why?
Last reply by Mark H, -
- 1 follower
- 3 replies
- 590 views
Hello, I get erorr "template_store_missing" when I try use /admin/. How to repair it?
Last reply by Marc, -
- 1 follower
- 19 replies
- 1.1k views
Hello, I upgraded to the newest version. The system checker had all green checks, but mentioned the recommendation to upgrade to PHP 8.0. (I have not done this as I know it will create issues I cannot manage right now, and my main concern is getting my community up and going and take care of my customers/community). Initially there were no problems with my upgrade. I checked and everything was working normally. But when I woke up the next morning and checked I had an error and several community members saying the community is broken. I've been having some other issues related to MySQL. And usually I have been able to get the community back up and running by us…
Last reply by Marc, -
- 1 follower
- 4 replies
- 443 views
Hey, Is there anyone that may look into it? I see other approvals than mine.
Last reply by Adriano Faria, -
- 2 followers
- 11 replies
- 903 views
Can't see Add by URL and Add by Server Path???? Please, help me. Thanks.
Last reply by Marc, -
- 1 follower
- 3 replies
- 438 views
The license key is not valid. Please contact account assistance.
Last reply by Marc, -
Thank you 🙂
Last reply by Marc, -
- 1 follower
- 7 replies
- 631 views
Testing out the latest version of IC using the -TESTINSTALL license. My first try to install the software failed and I wanted to try again by first blowing away the database and file system. On the second go around, I am getting this error: A test installation has already been activated for this license key. Your license key entitles you to one test installation only.
Last reply by Marc, -
- 6 followers
- 21 replies
- 1.4k views
Yesterday, I upgraded my IPS site from 4.7.0 to 4.7.1. Suddenly, I got numerous System error records into System log that indicates the issue within Calendar app. When I tried accessing Calendar, it shows the following error message: Error: Call to undefined method DateTime::getDateInformation() (0) My IPS site is running on PHP 8.1.9. There is no issue like this on IPS 4.7.0 with the same PHP version. Therefore, I'm pretty sure that this issue is not related to PHP. Also, I tried clearing system cache and disable / re-enable the Calendar app but still unable to resolve this issue. Any help or suggestion would be appreciated. Thank you in advance for your suppo…
Last reply by PoC2, -
- 4 followers
- 45 replies
- 3.1k views
I went to update my forums and when I did the upgrade stalled out. The message I'm getting is the following: I haven't done anything with that Db.php file in the past and didn't have the issue, I'm not sure why I'm having it now. I checked the settings for the file and I don't see any issues.
Last reply by Jim M, -
- 8 replies
- 803 views
Good afternoon, IPS community. Thank you all so far for helping me along my way back into the IPS world. That said, I am having a bit of a challenge with a client's installation. Please see their description of the situation: As you can see, our users are being locked out and I don't have any idea why. I have tried to reset my own password, or send a password email to a new user, but no messages are sent. Thank you for any help on this matter.
Last reply by Jim M, -
- 3 followers
- 29 replies
- 1.8k views
Hi I switch to a dedicated server on linux so i re-install Invision. The system check , everything is green. During the installation i got this error and i cannot do anything , i try to re-install 3 time. I verify the database and all the table is there everything seems fine at this point. So now i dont know where to look at to be able to finish the installation. it fail at this link : admin/install/index.php?controller=install&mr=193 This page not working HTTP ERROR 500 And when i return on the main page : i wait 2h and nothing change. Thank you
Last reply by Jim M, -
- 1 follower
- 8 replies
- 741 views
I've been getting some reports from members that they are no longer receiving notifications for updates to Followed Boards. All other notifications seem to be working fine. This may have happened around the time of the latest update -- but they're not all clear on just when it started happening. Is this a known issue? Thanks so much!
Last reply by usmf, -
- 3 followers
- 12 replies
- 818 views
Hello, we're heavily using the upcoming events block and experiencing an issue. Depending on the user's timezone events are disappearing too early / too late. Most of our users are in Germany and events disappear 2 hours before the actual time (GMT+2) Is this a known issue? Anything we can change from our side? (self hosted community on PHP 7.4) Best Dennis
Last reply by dhpunkt, -
- 1 follower
- 7 replies
- 366 views
Hi, Just tried updating to 4.7.1 and now the forum is offline. I get this error message: Row size too large. The maximum row size for the used table type, not counting BLOBs, is 8126. This includes storage overhead, check the manual. You have to change some columns to TEXT or BLOBs Now, the forum is stuck in updating mode. Solutions? The full error message is:
Last reply by Marc, -
01_53.03_59ffdf7f.thumb.jpg.9a88178c48ad0e47b009851b5e44308b.jpg)
- 4 followers
- 13 replies
- 1.9k views
My theme is custom then I have a problem with the theme, is it possible to disable search? Only up until the latest version theme be accepted by the IPS
Last reply by Marc, -
- 2 followers
- 7 replies
- 486 views
I'm trying to upload a video to the gallery using the demo. When I try to drag and drop or select and open, a pop up appears that says the only allowed file types are gif, jpeg, jpe, jpg and png. Is this a bandwidth control for demos? Your main gallery product page, https://invisioncommunity.com/features/gallery/ says you can upload videos into albums.
Last reply by Marc, -
- 3 followers
- 11 replies
- 862 views
After doing some Calendar-related maintenance (including deleting the default community Calendar, which has been there for years, and creating a new one), I find that I am no longer able to access the Calendar app at all on my site. When I click Calendar off my site, I get the following: Error: Call to undefined method DateTime::getDateInformation() (0) #0 /XXX/public_html/applications/calendar/sources/Event/Event.php(363): IPS\calendar\_Event::_findOccurances() #1 /XXX/public_html/applications/calendar/sources/Event/Event.php(2127): IPS\calendar\_Event->findOccurrences() #2 /XXX/public_html/applications/calendar/modules/front/calendar/view.php(178): IPS\calend…
Last reply by media, -
- 3 followers
- 7 replies
- 869 views
I upgraded to the current version, including the patch yesterday. Now I see this error most times when I load the front page. Is there a way to see what app is causing it? I know I could turn them all off then turn them on one at a time, but the error doesn't display all the time. Thanks Error: Call to undefined method DateTime::getDateInformation() (0) #0 /home/squarewheels/public_html/applications/calendar/sources/Event/Event.php(363): IPS\calendar\_Event::_findOccurances(Object(IPS\calendar\Date), NULL, Object(IPS\calendar\Date), Object(IPS\calendar\Date), Array) #1 /home/squarewheels/public_html/applications/calendar/sources/Event/Event.php(2127): IPS…
Last reply by Square Wheels, -
- 2 followers
- 3 replies
- 442 views
Hi. Why i can't buy this ?
Last reply by Marc, -
- 3 followers
- 5 replies
- 556 views
Hi, We've been having users reporting issues registering for our site, and the problem has turned out to be the final terms of use checkbox that they are required to select. The problem reported is that when they try to click it, it won't select. I have even stood by users and watched them struggle with this and give up... and to be fair, I can't really blame them, because see our checkbox is a bit of a UI/UX quagmire - requiring the user to click on exactly the right place to get the checkbox to toggle: This is a tougher challenge than it might seem - I can't be there to explain to every user "you need to click on the text... no, the text... no not th…
Last reply by Marc,
01_53.03_59ffdf7f.thumb.jpg.9a88178c48ad0e47b009851b5e44308b.jpg)
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