Canis Posted August 5, 2022 Share Posted August 5, 2022 We have some topics that, for unknown reasons, have a startdate of 01.01.1970. Replies have correct timestamps. Can we update the topic startdate directly in the database? (To a few minutes before first reply) Link to comment Share on other sites More sharing options...
Adriano Faria Posted August 5, 2022 Share Posted August 5, 2022 Not recommended to manipulate database directly. A suggestion: SeNioR- 1 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted August 5, 2022 Share Posted August 5, 2022 We would need examples of these in order to take a look for you. As mentioned above, you should not edit the database directly Link to comment Share on other sites More sharing options...
Canis Posted August 5, 2022 Author Share Posted August 5, 2022 7 hours ago, Adriano Faria said: Not recommended to manipulate database directly. A suggestion: Many thanks Adriano. We will consider this, but since it's just a few old topics we hope that Support can assist. 6 hours ago, Marc Stridgen said: We would need examples of these in order to take a look for you. How do we provide examples? Would prefer not to post links in public. Link to comment Share on other sites More sharing options...
Jim M Posted August 5, 2022 Share Posted August 5, 2022 1 minute ago, Canis said: How do we provide examples? Would prefer not to post links in public. You can remove the domain if you wish, and we can add that in ourselves. Link to comment Share on other sites More sharing options...
Canis Posted August 5, 2022 Author Share Posted August 5, 2022 Sorry, but we do not want to post these topic titles here. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted August 7, 2022 Share Posted August 7, 2022 On 8/5/2022 at 9:46 PM, Canis said: Sorry, but we do not want to post these topic titles here. Are these identifiable in nature? If so, we can get a ticket created for you so we can take a look through that way. Have you done a conversion to our software at some point? Link to comment Share on other sites More sharing options...
Canis Posted August 7, 2022 Author Share Posted August 7, 2022 They are identifiable. It was converted from ikonboard. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted August 7, 2022 Share Posted August 7, 2022 How long ago were you converted there? I ask as if this is a conversion issue, generally you would need to reconvert that data as the issue is in what you converted Link to comment Share on other sites More sharing options...
Canis Posted August 7, 2022 Author Share Posted August 7, 2022 I would guess 18 years ago. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted August 8, 2022 Share Posted August 8, 2022 If you can PM me a couple of topic titles, I can take a look see if its likely anything can be done with those. But if you are chasing bugs on topics from a conversion so long ago, there is no promise we will be able to resolve those. Please send them first of all so we can evaluate Link to comment Share on other sites More sharing options...
Marc Stridgen Posted August 8, 2022 Share Posted August 8, 2022 I have created a ticket for you on this Link to comment Share on other sites More sharing options...
Olivia Clark Posted August 25, 2022 Share Posted August 25, 2022 @Canis We are happy to assist you via the ticket that was created but it seems that you are not receiving our emails. Can you check your spam folder? 🙂 Link to comment Share on other sites More sharing options...
Canis Posted August 25, 2022 Author Share Posted August 25, 2022 Many thanks Olivia. We received last email from invisionpower.com (Daniel) 10.august. Nothing in spam. Really need this sorted out before tomorrow. Link to comment Share on other sites More sharing options...
Daniel F Posted August 25, 2022 Share Posted August 25, 2022 We've replied 10, 15 and 19th august. Summary: nobody from us was able to connect to your server ( FTP & SFTP) with the provided credentials. Link to comment Share on other sites More sharing options...
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