Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- 4.7.18 - Support request removed ?
- Last reply by D-Trox,
22,826 topics in this forum
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- 2 followers
- 5 replies
- 1.3k views
The Events homepage (aka. https://invisioncommunity.com/events/) does not provide basic meta tags for good indexation. It has only a minimalist title tag "Events + website title" and no description meta tag... Is there a way to tune this ??
Last reply by Marc, -
- 2 followers
- 13 replies
- 974 views
Hi, I want to clear the session whenever my browser closed. Also I want to clear cookies if I close my browser. Currently expiration cookies showing this value- "expirationDate": 1678178602.244715, that means Mar 07 2023. Can i reduce this? Another thing i want to know that, if I copied my own browser's cookies to another pc on a different browser and surprisingly I managed to open logged in account of my website with existing sessions even after Public IP changed!! How to prevent this. Please advise.
Last reply by Marc, -
- 1 follower
- 35 replies
- 2.3k views
Hello, A handful of tasks appear to be getting stuck since the 4.7.5 upgrade, including (perhaps not limited to): publish clubrebuild sitemapgenerator viewupdates Could this be looked into please? Edit: there's nothing in logs as of now.
Last reply by Marc, -
- 1 follower
- 5 replies
- 718 views
When I click "Upgrade Now" from the new version prompt, I'm taken to ~/admin/?app=core&module=system&controller=upgrade&_new=1 and get a 500 error:
Last reply by Marc, -
- 2 followers
- 3 replies
- 624 views
Is there any easy ways to add a link-able page to my forums without buying pages? I literately just need 1 page to list some advertising rates on an that's it! I hate to pay $150 plus an extra $20 per month just for that! I could even build a page in a directory if I had to but I don't know how to make it look like a forum page. Thanks in advance!
Last reply by Ocean West, -
- 1 reply
- 443 views
Hi, We are receiving complaints from our users experiencing a 503 Service Temporarily Unavailable error message. The issue is sporadic, and different people are experiencing it at different times. Please can you investigate and see what might be happening. Thanks!!
Last reply by Jim M, -
- 2 followers
- 7 replies
- 940 views
Hi Our Moderator Queue is out of sync - currently showing MINUS ONE waiting Moderation. It happened once before and the kind folk at Invision sorted it for us. If you could oblige again we'd be grateful Many thanks Bill (www.fun-fairs.co.uk)
Last reply by Jim M, -
- 1 follower
- 1 reply
- 285 views
Hi, My apologies since this is probably a very stupid question and a very simple fix but I slept very little due to a server failure. We moved our self-hosted IPS install from one webserver to another. We copied over the public_html directory and updated the IP in conf_global.php, however, we're getting a 404 error when we access any page other than the homepage. Can someone point me in the right direction? All the .htaccess should have been moved over, no?
Last reply by Marc, -
- 2 followers
- 3 replies
- 418 views
I am not sure if this is a bug or issue whether rather feedback. I have created page, database... and category, where I filled up Name of category "This is title" On Meta Tags & Title card I see option Category title so I filled up this field too and result is: <title>This is title - This is title tag - My site</title> But I would expect in title only This is title tag - My site. Because when I am creating page and fill this: and then this: result is: <title>My Main page title - My site</title> S…
Last reply by Marc, -
- 1 follower
- 6 replies
- 1k views
I started the latest update and it asked me for php 8.0 minimum. I updated php to version 8.1, then in the admin panel now there is a red box saying: We were unable to start a PHP session. You will need to contact your host to adjust your PHP configuration before you can continue. The error reported was: session_start(): Failed to read session data: files (path: /var/cpanel/php/sessions/ea-php80) I contacted the host and they said everything is ok on their side. What can i do? My forum is stopped now
Last reply by Marc, -
- 1 follower
- 2 replies
- 593 views
Hello, I have this invision forum, version 4.7.4 and downloaded and install the dev tools for IPB version 4.7.4 However I got this error OutOfRangeException thrown with message "" Stacktrace: #5 OutOfRangeException in /home/staging/public_html/community/system/Patterns/ActiveRecord.php:142 #4 IPS\Patterns\_ActiveRecord:load in /home/staging/public_html/community/system/Developer/Developer.php:474 #3 IPS\_Developer:synchronize in /home/staging/public_html/community/system/Developer/Developer.php:47 #2 IPS\_Developer:sync in /home/staging/public_html/community/system/Dispatcher/Admin.php:62 #1 IPS\Dispatcher\_Admin:init in /home/staging/public_html/community/sys…
Last reply by Allan - TheTechTribe, -
- 1 follower
- 1 reply
- 408 views
Hello, hoping someone can shed some light on this error while updating from version 3 to 4 Thanks in advance ------------------------------------------- Upgrade from Version 3.1.4 to current Version. PHP 8.0/MYSQL8.0 Windows 2022/IIS install
Last reply by Marc, -
- 2 followers
- 10 replies
- 1k views
I was going to check the Calendar of my community after a long [Covid] period without Events There's not much that works anymore ... I must have missed something What I notice is that I make calls with URLs like ../forums/calendar/... and then the system rewrite them in ../forums/events/... And the result is an error page "The page you requested does not exist" Any idea for the way to fix this...? Thanks! PS : my version is 4.7.5
Last reply by Gary, -
- 2 followers
- 2 replies
- 387 views
My members have been complaining about not receiving emails from my IPS site. I found out that my host is filtering a lot of the emails that are generated via IPS as spam. I've already done all the server site and DNS settings for DMARC, DKIM, SPF, etc. They are recommending that I change the subjects of the emails that are being generated. Is there an easy way to add a prefix or something to all outgoing emails?
Last reply by LiquidFractal, -
- 3 followers
- 40 replies
- 1.8k views
As per title, can anybody tell me how to modify the template to stop the thumbnails from being cropped into landscape? I only want to show a single image drawn from a gallery of mixed orientation images on a sidebar. There's no need for this cropping.
Last reply by Marc, -
- 4 followers
- 15 replies
- 1.2k views
So everyday I get about 3 dozens new accounts flagged for admin approval because the spam defense returned a score 4. How do you deal with these? So far I've been checking the emails in the stopforumspam.com database and the IPs in the cleantalk.org database and if one of those returns that the account is a spammer, is it better to ban or delete the account? I'm worried that with banning I'll quickly end up with 10s of thousands of banned accounts in my database. Meanwhile if I catch someone actually posting a spammy link I just "Flas as a spammer" on their profile. I'm not sure I fully grasp which one of those three choices I should pick? Ba…
Last reply by Marc, -
- 1 follower
- 3 replies
- 819 views
To confirm! Can I use the license via local ip to the pc where I placed the test site? Examble: 192.168.10.30/forum It's all in localhost not public.
Last reply by Marc, -
- 1 follower
- 4 replies
- 294 views
Good afternoon, Suddenly from earlier December we are experiencing some problems. We have around 20 Routine maintenance tasks blocked and not exectued automatically (I have to run them manually). Any clue or hint what could be happening?? Thank you so much, Best regards
Last reply by AudiSport-Ibérica Club, -
- 2 followers
- 8 replies
- 806 views
I'm seeing an odd issue with the editor in 4.7.5. All my icons were reset with the latest upgrade (which is annoying), so I had to repopulate them. Unfortunately, it seems the editor prematurely wraps the icons wherever the Font or Size links appear. For instance, This is rather ugly, and a waste of vertical space in the editor, so I'd like to fix this if possible. It happens in all three modes (large/medium/small). Any insight as to how to fix this would be appreciated. One additional data point, if my browser window is wide enough to display all the icons, they don't wrap. ¯\_(ツ)_/¯ Thank you, ..Al
Last reply by AtariAge, -
- 1 follower
- 1 reply
- 378 views
Hello, our message board has been receiving the "This community is temporarily unavailable" a lot over the last couple months. I assumed the issue was potentially related to diskspace (showing as 22GB right now), and I went through and deleted a bunch of attachment files, pruned some threads, but it didn't seem to do anything to our disk space size. So now I'm not sure what to do in order to resolve this issue. Please help!
Last reply by Marc, -
- 1 follower
- 7 replies
- 581 views
After upgrading from IPB 4.5.4.2 to the latest, and upgrading PHP from 7.4 to 8.0, I received a message in the notifications options saying that PHP GMP was not installed. I installed the missing extension and phpinfo() now shows it is active: The push notifications options are again available in the admin panel. When a notification is received, there is a message saying a request will be sent to the browser to enable push notifications, but nothing happens after that: This happens for me (using Brave, shields down) and also for the customer who reported the initial problem. I don't know what browser they are using.
Last reply by Marc, -
- 2 followers
- 4 replies
- 416 views
my current invision forum version is 4.5.4, i am trying to manual upgrade like from this documentation in production server, but after i go to /admin/upgrade page, it show error like in the screenshot "the page you requested does not exist" what should i do to fix the problem
Last reply by Marc, -
- 3 replies
- 741 views
Who's Online not updating immedtialy if i click (See full list) i see them correctly else no? why ?
Last reply by Gary, -
- 2 followers
- 11 replies
- 755 views
Hello, We've recently upgraded to the Invision v2.7.0 and changed our PHP version to 8.1 which is supported now. After this change we see some errors coming from the profilesync maintenance task not being able to run due to errors. Our logs go back one week and this error started after the upgrade, prior it was not causing issues. The errors are: TypeError: array_key_exists(): Argument #2 ($array) must be of type array, null given (0) #0 /var/www/html/public/system/Login/Handler/OAuth2/Custom.php(472): array_key_exists() #1 /var/www/html/public/system/Login/Handler/OAuth2/Custom.php(438): IPS\Login\Handler\OAuth2\_Custom::getValueFromArray() #2 /var/www/html/…
Last reply by Jim M, -
- 1 follower
- 6 replies
- 720 views
Hi. I want to showing some text on articles if user not login account. Can i do this with IPB? Like this: NOT LOGIN What is Lorem Ipsum? Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing softwa…
Last reply by Nathan Explosion,