Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.6k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
- Log files growing at a massive rate...
- Last reply by Marc,
23,016 topics in this forum
-
-
- 1 follower
- 6 replies
- 266 views
Heyo All, Happy Holidays and Happy New Year to you all, My community has recently rebranded from "Independent RP" to "Golden State Finest" I was wondering if guys could change over the domain for me? (Or tell how) I have already set the Name Servers to ns1-ns4 per the form. Current Website New Domain: goldenstatefinestrp.com
Last reply by Allison Ramirez, -
-
-
- 1 follower
- 1 reply
- 136 views
I was investigating some strange log entries, and may have found a bug. Here is an example of the log entry with the domain in URL changed because I don't want bots hitting it: The log entry was triggered by a guest (Guests) Sunday at 06:03 AM The URL of page the error occurred on was https://www.myURL.com/pastleaders/?sortdirection=desc TypeError: Cannot assign string to property IPS\Dispatcher\_Front::$currentPage of type ?int (0) #0 /home/celiac/public_html/system/Dispatcher/Dispatcher.php(110): IPS\Dispatcher\_Front->init() #1 /home/celiac/public_html/index.php(13): IPS\_Dispatcher::i() #2 {main} BACKTRACE: #0 /home/myURL/public_html/init.php(1049): IPS\_Log::…
Last reply by Jim M, -
-
.thumb.png.72c24494603afd7a572d55d4a71e4af2.png)
-
- 3 followers
- 23 replies
- 1.4k views
Hi, wondering if anyone here experience when opening multiple browser tabs and leave the browser for a while let say an hour you leave it and comes back, and when you open any of the tabs to check the forum, it just refreshes on its own, is that a browser issue or the forum software?
Last reply by Jim M, -
-
-
- 1 follower
- 2 replies
- 123 views
Hello, One of my admins deleted an entire page with Block Manager. Is there a way to undo this?
Last reply by Nelion Audio, -
-
The function \IPS\Content\Widget::formElements() includes this check to skip the container field when no container class is set: /* Container */ if ( isset( $class::$containerNodeClass ) ) { $return['container'] = new \IPS\Helpers\Form\Node( 'widget_feed_container_' . $class::$title, isset( $this->configuration['widget_feed_container'] ) ? $this->configuration['widget_feed_container'] : 0, FALSE, array( 'class' => $class::$containerNodeClass, 'zeroVal' => 'all', 'permissionCheck' => 'view', 'multiple' => true, 'forceOwner' => false, 'clubs' => TRUE ) ); } The problem …
Last reply by Jim M, -
-
-
- 1 follower
- 7 replies
- 308 views
We have not made any recent administration or configuration changes on the site. When the accessing the home url www.cpica.ca, we get a blank page. When looking at the source, after the <head> tag, there is a body tag with classes "ipsApp ipsApp_front psJS_none ipsClearfix" The html appears to be building the main menu but doesn't display it. I can certainly provide the html source that I'm seeing if it would help. At 5:29 ET today, I did receive a notification of a new content summary that had been posted. At 5:49 ET I received the first member message that the site was down. At 6:02 ET I confirmed that the community site was dow…
Last reply by Jim M, -
-
-
- 3 replies
- 189 views
Hello! We have an IPS hosted install (copywriting course (com)), and the contact us functionality is not working at all for the last month or so. This setup has always worked, but now isn't. Any thoughts or fixes here?
Last reply by Neville1, -
-
-
- 1 follower
- 2 replies
- 161 views
Site is down right now.
Last reply by David N., -
-
-
- 3 followers
- 6 replies
- 266 views
\ The above does not work. It's just black white window. Have posted about this many times in the Feature thread: But as they are not getting approved I'm posted it here too.
Last reply by Marc, -
-
-
- 7 replies
- 501 views
Hi how to create a table in messages, I can't find the plugin if it exists at all
Last reply by Jim M, -
-
-
- 8 replies
- 177 views
I have a member who keeps getting a message saying 'Banned. You do not have permission to view this site' whenever they try to post on my community. They've been able to post before without issue. Their IP address isn't banned. Suggestions? Thanks!
Last reply by Jim M, -
-
-
- 1 follower
- 3 replies
- 517 views
Please add a link to the Donation page on the Donations block.
Last reply by Jim M, -
-
-
- 1 follower
- 1 reply
- 120 views
I have recently been encountering issue when get logged out everytime select HOME and LOGO on my forum. Is this a setting that needs to be changed or working as designed? This did not happen last week.
Last reply by Marc, -
-
-
- 1 follower
- 29 replies
- 1.4k views
Hello, I am having an issue with the event calendar for recurring events in the 'overview' view. I have a biweekly recurring event (February 13th and 27th). When I first open the calendar for the current month it only shows the 13th event: After I switch to another month, e.g. March, and then switch back to February the calendar will show the second event: Is it possible to configure the calendar for showing both events? Thank you!
Last reply by NSPN, -
-
[[Template core/admin/system/login is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]]
Last reply by Jim M, -
-
-
- 7 replies
- 165 views
Hello Invision, I cannot apply the latest update. It keeps failing and referencing some kind of issue, but I see no clear issue. I'm stuck. Please help. I don't have any fancy apps or anything attached to my community. Maybe I took too long to apply the update? Thanks in advance. Jason
Last reply by Jim M, -
-
-
- 8 replies
- 749 views
Not sure how I added this a few years back but want to delete the customization. How to change back to default? Thanks
Last reply by johnnysfight, -
-
-
- 1 follower
- 3 replies
- 156 views
Anyone else having SSL problems and people can't reach your site? I'm having this issues since yesterday and I've gotten two replies, one from @Marc saying it's need to be pushed up a level, and one from the Daniel Fatkic telling me he can see the forums just fine. I've sent 4 emails since saying the issue continues with no response. I've contacted Bluehost to see if it's on their end and they said its an SSL issue on GoDaddy, which makes no sense. I went to GoDaddy and they talk about downloading SSL certs and then uploading to the server but I don't have access to my server to do this so it seems to be on Invision to do. Unfortunately no one will respon…
Last reply by Marc, -
-
-
- 2 followers
- 5 replies
- 132 views
Hi. I have a "posts from X" widget that appears in all my sidebars. It's no longer working, so I want to remove it. I've tried for an hour to get rid of it, but can't see how it is being displayed. When I go to Page builder, it's not there. When I go to adverts/sidebar it's not there. When I go to Blocks, it's not there. But it is on my sidebars. How can I track down what is causing it to display please?
Last reply by Marc, -
-
-
- 2 followers
- 4 replies
- 123 views
Hello, previously, on older versions of ips, I simply added code to profile.php to provide data about game characters belonging to a given account on the forum. Then I displayed them in the profileactivity template. I have a question about the IPS 5 beta. How should I display the characters? How to pass data to profile activity or how to edit it? Maybe there is another option to do this type of thing? Thank you very much for all your help, I count on your help! Regards try { $select = \IPS\Db::i()->select( '*', 'srv_characters', 'char_gid='.$this->member->member_id); foreach( $select as $key => $id ) { $characte…
Last reply by Calise563, -
-
-
- 3 followers
- 20 replies
- 530 views
Hi, We've been having issues with Logging in to the forum recently. I'm Root Admin, and when I log in It takes me to the forum page as normal. When I click on Moderator CP , I often get the following ( Error code 2S194/1 ) So i have to log in again. If I go 'back' to the forums, I get the same again. Regards harry m
Last reply by Marc, -
-
-
- 2 replies
- 117 views
I'm a moderator on our site. In the Moderator CP > IP Tools > IP Address > Posts, I notice that when I go to that tool/utility, I can see the title of the posts that members post, even if I don't have access to that sub-forum, which to me, this should not be possible. If you don't have access to a sub-form, you should also not be able to see the topic titles within the Moderator CP > IP Tools > IP Address > Posts utility. The same applies to the Moderator CP > IP Tools > IP Address > Polls, etc. There should be no title at all, similar to what is in the Moderator CP > IP Tools > IP Address > Private Messages list, on that Private Messag…
Last reply by NAWAC, -
-
-
- 2 followers
- 2 replies
- 108 views
Hi, I was about to update my privacy policy, but it is blank. I make use of the 'Display the default page' and 'Add third party information' options - they were already enabled. I tried disabling and re-enabling, but to no effect. I have at least two items which should be listed (Google Analytics and Antispam by Cleantalk). I wished to check the list to help me make sure I am not missing anything in a new, comprehensive Privacy Policy. (I wish to avoid having members repeatedly agree to a new policy because of items I failed to include). Thanks. Edit: Interestingly, I just checked, the policy displays at the front-end. So I at least have that at least …
Last reply by Marc, -
-
-
- 2 followers
- 1 reply
- 104 views
Hello to everyone !! We face a issue after update of invision community . We thought that was something small but it happen seldom and with many different members . When try to log in show that are banned ( are not ) and then they try after a while and log in normally . Is a invision bug , is something else , is something that we can do ? Please check and inform us about Many thanks
Last reply by Marc, -
-
-
- 1 follower
- 3 replies
- 115 views
I enabled archiving to offload some of the posts in our forums_posts table as it has gotten quite large and these topics are not actively used anymore. Before enabling archiving, I ran a query to check the size of the tables, and after letting a few hours go by the size has not changed and none of the posts appear to have been archived even though it shows that 90% of the posts should be archived. I looked at the scheduled task and it is running every 5 minutes and no errors are being reported in the log. What do I need to do to get archiving working or any other ideas on what could be going wrong? Thanks!
Last reply by Jim M, -
.thumb.png.72c24494603afd7a572d55d4a71e4af2.png)
-
Upcoming Events
No upcoming events found -
Latest Blog Entries
-
