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Gary

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Everything posted by Gary

  1. Gary
    Stay comfortable with the cheerfulness, it isn't going anywhere! 😉
  2. Gary
    Hi @403 - Forbiddeen, Thank you for checking back and providing the solution. Hopefully you never encounter the feared 500 Error message again. 🙂 If anything else pops up, please don't hesitate to get back in touch with us.
  3. Gary
    Hi @PBarton, Thanks for clarifying! If you run into any further issues, please don't hesitate to get back in touch with us.
  4. Gary
    Hi @BAROTTA, You would have to get in touch with your hosting provider as my colleague has advised. There are also ample resources online to assist you with this if you know your way around your server. Unfortunately, anything server-side on self-hosting plans are not within our scope for support.
  5. Gary
    Hi @CAV on TA, Have you purchased a plugin from our Marketplace or have you developed your own live chat that you'd like implemented on your community?
  6. Gary
    Hi @Christopher Henry, I know you may already be aware, but I thought I'd mention a list of providers that may be able to assist you in having your theme updated. You can filter providers on the list specifically for theme design too. Just follow the link and click 'Theme Design'. IPS4 Providers - Invision Community
  7. Gary
    Any time at all! It's always good to know that there is progress on an issue that you are experiencing with your community. In saying that, I have some feedback! 🥳 Your bug report has been looked at and a fix has been implemented! We expect it to be included in an upcoming release. I cannot give you a definite timeframe though, but rest assured it has been resolved. When the next release is announced, please refer to the Release Notes which will outline key changes and additional information associated with that release. And as usual, please don't hesitate to get in touch with us if you encounter any other issues! Thanks, @Richard Arch.
  8. Gary
    Thanks for assisting, @opentype. If you encounter any further issues, @PatrickRQ, please don't hesitate to get in touch with us again.
  9. Gary
    Hi @MLS, Glad this one resolved itself. If you encounter any other issues, please feel free to get in touch with us again.
  10. Gary
    Hi @Ramsesx, Thanks for highlighting this. I will pass it onto the dev team for review. In the meantime, and what @teraßyte was explaining, you can click the 'Drag files here to attach, or choose files...' and upload your .mp4 file that way which will not display the error message. I will follow up once I've heard back from the team.
  11. Gary
    Hi @sychn, Glad this one was resolved for you. Thanks for your help, @Meddysong. 🙂
  12. Gary
    Hi @Bill Edwards, I do apologise in advance that you are encountering these errors. I have just created a ticket for you. One of our team members will be in touch with you shortly to sort this out.
  13. Gary
    Really happy it has all worked out for you, @floridahsfootball! If something else comes up, please don't hesitate to get in touch with us.
  14. Gary
    Hi @Davidus, Thanks for clarifying and we're glad you managed to sort things out. Please don't hesitate to get in touch if anything else comes up.
  15. Gary
    I have sent this bug up to our developers for review. I'll follow up once I hear back.
  16. Gary
    Hi @Daddy, We're sorry your community is still experiencing this issue. There has been traction on this one as I can see recent activity from our developers. We should have more information once the developers have completed their investigation and performed the required fixes.
  17. Gary
    Hi @media, Thanks for following up and providing those extra few details. Glad it has all been resolved now.
  18. Gary
    Just an FYI that I have split this from the previous topic you posted under as the issues were unrelated. 🙂
  19. Gary
    Hi @The Britain, There is already quite a bit of discussion about this which you can read about in the topic below. The pop-up gives clients an option and is by no means an indicator or warning of Invision Power Services removing self-hosted plans from their products. I don't want to go into too much detail on this topic as the majority of the discussion (and specific questions some clients have asked) will be addressed in the topic I've linked to above. The market has definitely shifted however there are no plans to have self-hosted plans removed.
  20. Gary
    Hi @Richard Arch, Thanks for your suggestion! I have added this to our list of new features to be reviewed by our team. I will follow up once I hear back from the team. 🙂
  21. Gary
    Hi @Stormwolfe, Thanks for following this up and letting us know. Please don't hesitate to get in touch with us again if you encounter any further issues.
  22. Gary
    Hi @Michael Grote, Glad the upgrade went through successfully. If you encounter any other issues, please don't hesitate to let us know.
  23. Gary
    Hi @Neuro, Hoping the above has resolved your issue. This is your go to place for all support for Invision Community. We are focused on improving our support so having this sort of crowd support set up allows the community to chime in to help you as well.
  24. Gary
    Hi @Pawel Popiolek, How did you go with the upgrade? Were you successful or did you run into something preventing you from completing the process?
  25. Gary
    Hi @Nehaj, First and foremost, thank you so much for being a loyal client! Have you sent through an email via the Contact Us form yet? If not, then I would be happy to forward this on to our team. Not to say that your request will be approved of course, but there is no harm in asking.
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