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Gary

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Everything posted by Gary

  1. You're welcome. Please let us know if you need help with anything else. 🙂
  2. Hi @PHOTOZONE, Self-hosted licences cannot be transferred to another person.
  3. Hi @term2323, The event on your community is showing up as 6 am to 9 am, on 19 December 2022. I believe this to be correct and the issue now resolved?
  4. Hi @Summit360, I'm glad this has resolved itself. If you encounter any other issues, please don't hesitate to get back in touch with us. All the best with your community.
  5. There is an Invision Community style update scheduled for next year, however exact dates have not yet been confirmed. 😉 You can also check out the December 2022 Chat video below, which is where I extracted all the information from.
  6. Welcome to this week's Invision Insight! Whilst the weather gets warmer Down Under and colder to those in the northern hemisphere, we are nearing the end of our 20th year of Invision Community! So much has been achieved through the years and 2022 specifically is no exception. I felt it couldn't be a better time to approach our team to participate in this week's Invision Insight. I'll share their take below. Before we get to that though, if you didn't get a chance to attend yesterday's Content Curation event, don't fret! You can watch the video and discuss your thoughts below. Invision Community Team Insight During the week I took it upon myself to annoy our busy Invision Community staff members and take them away from their work (momentarily of course). All for good reasons! 😇 I asked them to weigh in on one of three questions. This gives us a glimpse into their minds and is a fun opportunity to hear directly from those that make Invision Community great. As usual, we are all very proud of the work they have produced; the results really do speak for themselves. Team, a huge thank you for playing along and taking the time to get your answers to me. What is your favourite thing or feature we delivered this year? @Jim M - My favourite feature we delivered this year was the real-time viewing/typing. I feel like this added a whole new level to our software to know in real-time that someone is viewing/replying the same time as you. Really helps with continuing the conversation, as if I reply and see someone else replying back, I'll stick around a few more seconds rather than moving on. For our support usage, it is also nice because we can see if another staff member is already replying and follow up with them internally before going to the client if we have something to collaborate. @Lindy - The new Image Scanner (https://invisioncommunity.com/news/invision-community/our-new-image-scanner-and-discoverability-ai-keeps-your-community-safe-video-r1263/) is my favourite feature/service that we've rolled out in 2022. I have been in the technology sector for 30 years (ouch!) and have watched the evolution of so many incredible technologies, but AI-driven technology continues to blow my mind, truly. I love that we are among the first to begin developing AI-based features within community platforms and I look forward to our brilliant team incorporating more of this technology as we move forward. @Mark H - I'd have to say my favourite enhancement was the "Who's Typing/Viewing" feature that others have already mentioned. It encourages more engagement among both members and staff, and for us techs, also reduces doubling up on an issue. A runner-up favourite would be the Image Scanner feature. It's quite effective when pre-moderation of content is a necessity and reduces the workload of community managers. @Marshall Slemp - My favourite feature that was delivered this year has to be the Live Features (Who's Typing and Who's Viewing). It's really cool seeing new technologies being introduced into the platform and being leveraged to add that real-time experience. I think it's been mentioned before that even though the outcome seems simple, there is a lot of work involved in getting to this point and this is just the beginning. The devs (not me) have been working tirelessly to further utilize these new technologies to bring more real-time features such as Live Topics. Also, JavaScript is heavily involved and who doesn't love JavaScript? @Matt Finger - Obviously Live Topics. It has taken up like the last third of the year for me and I am super excited for it to go live. This year though, I think my favourite thing as a developer was the existing real-time stuff; Who's Viewing and Who's Typing. From the user's perspective, they seem small and simple, but from my perspective we had to put in place a lot of newer technologies (new to IPS at least) such as Node.js, WebSockets, and dozens of AWS tools. With that robust, performant and secure foundation it opens up all sorts of avenues for where we can take our software in the future. @Olivia Clark - We have such a great team! Our ability to work and deliver great product and service with togetherness only continues to improve. I know that sounds cliche but we are improving processes, getting the software is ready for those next great things, and testing new waters - together. Our customer support team serves our customers so well and is always looking for ways to do that better. It is fun to hear the developers working on projects that they cannot wait to sink their teeth into, areas that have been a paint point of theirs for years and areas where they see potential. I love the enthusiasm, the willingness to help those of us that are not as technical and the genuine passion for Invision Community. So, that's my favourite 'thing' delivered this year - greater cohesion and even more enthusiasm amongst our team. What are you most excited for in 2023? @Ehren - Funnily enough, one of my favourite features from this year is something that'll actually be available in early 2023, our refreshed Gallery. Andy and I spent a few months giving the Gallery a much-needed makeover, deleting a bunch of redundant code and replacing it with a far more modern approach; one example is the new masonry grid, powered completely by CSS! We worked on a new UI with a better focus on features images, we improved support for videos and added some nice new features such as a NSFW filter. My very biased opinion thinks we've made some really nice improvements that our customers will love, so fingers crossed they agree! Just like a Spring clean, I've always found it quite satisfying diving into an old framework and refactoring it using modern techniques. Looking towards 2023 and beyond, I'm really excited to take things even further with not only other application updates (I'm looking at you Downloads and Commerce), but Invision Community as a whole! @Marc Stridgen - I'm looking forward to that next jump forward in look for the suite. It always amazes me that just as you think the software looks modern, that next evolution comes along and makes everything before it feel old. It gives a real feeling of moving forward and can pump a new lease of life into every community. @Ryan Ashbrook - I think I am most excited for our infrastructure improvements we have planned for 2023. Our development of things like live community, real-time trending content, image scanning and so forth has allowed us to learn and grow how we deliver new features efficiently. But, in addition to that, I am looking forward to improvements to the overall software as a whole - such as the upcoming Gallery refresh. I'm really excited to see all of the applications get the same treatment as Calendar did (which is also one of my favorite things we've done this year). @Stuart Silvester - The most exciting thing for 2023 for me is the new Live Topics feature, it's really awesome. The team working on that are doing a great job and I cannot wait for us to share it with you. Besides that, I feel like 2023 is going to be another great year, we've got lots of things coming to the software in the foreseeable future and I'm excited to be able to get new features out to our customers. What was the most challenging obstacle you overcame this year? @Andy Millne - It seems like more than a year ago but implementing Trending Content was challenging. We wanted to make sure trending items were not just ranked on dumb count of views. What we came up with is really quite clever and takes account of a number of metrics like replies and reaction but also recency. Doing this in a way that reflected real time results and was still performant was challenging but rewarding when it was proven to work. @Matt - The biggest obstacle we overcame this year was the PHP 8 transition which impacted our self-hosting clients. Invision Community is built upon several server level software languages, and occasionally there are major updates which cause breaking changes. PHP 8 is a significant upgrade from PHP 7 as it is stricter on how to work with it. Given the size of the Invision Community codebase and the flexibility it affords for after-market code additions, it was a step we had to plan well for. We built tools to assist third party developers and created a multi-step process over many months to ease into the final step of cutting off PHP 7 support. It took a big, coordinated approach with several Invision Community teams and our third-party authors. Forum Showcase Prune In an effort to ensure we give our community the most accurate examples of the Invision Community product suite in practice, I spent a few hours going through this topic. All links to communities that have since moved on to another software and/or contained links to blatant advertising and explicit content have been hidden or removed (I went the extra mile and removed the same links from quoted posts). If you find something that isn't quite right that I may have missed, please do shout out so I can sort it out. Otherwise, feel free to post a link to your own communities below! We would love to see what you have done! Going through the topic made me realise just how far some communities have come from the very beginning, sharing links to their communities for the first time. Changelog Here's what the dev team have been working on over the last seven days: See you in the community and early in January right here for another Invision Insight! I look forward to hearing from you all! Have a great Christmas and a Happy New Year! 🎄 Thank you everyone! 🦘
  7. I do understand that too, but if we are helping some people and not others, it would just open up Pandora's box. How minor is one person's modifications over another? Where do we draw the line? The issue was obviously not related to the file modifications you made in this scenario. If they are that minor or insignificant, you can remove the modifications, have our team diagnose the issue for you, then add the modifications back into your file/s once it was confirmed that it was something else completely different that was causing the issue. We just won't (and in some cases, can't) diagnose issues anyone has if there are modifications to the core files.
  8. You shouldn't refrain from asking for support at any time, @David.., as it completes your package as a client of Invision Community. But if we find there is custom code or modified files on your community, then it makes it more difficult for us to diagnose the issue. Think of it like having warranty on a vehicle. If you own a Volkswagen and decide to install an aftermarket part, the Volkswagen dealership will not take responsibility for it, and you'll likely void your factory warranty. If you were to replace that part with a genuine product, then they will work on your vehicle (just like we will continue providing support on your issue once you revert everything back using unmodified files). If you don't want to do that, then that's completely fine as the dealership will just refer you to another unbranded workshop to work on your vehicle (in this case, the community that have provided you with the assistance already), which is also okay. I will send this up to be investigated by our dev team.
  9. That's great news! Thanks for coming back and letting us know. All the best with your community. 🙂
  10. Hi @David.., Happy to hear that this has been resolved. If you encounter any other issues, please don't hesitate to get in touch again. 🙂
  11. Thanks for taking the time to read through it! 🙂 There is another Invision Insight to be posted later this week so keep an eye out for it. In saying that, it seems that the topic I am drafting in that forum (which is hidden) is clearly marking the forum as unread which @Nathan Explosion is alluding to. I will investigate this to confirm whether it is common practice or whether it is something that we can perhaps rectify on our end. I'll keep you posted.
  12. Hi @Philooo, Glad it was resolved for you. If the same or another issue pops up, please don't hesitate to let us know. 🙂
  13. I just thought I'd give a heads up that this bug has been fixed and will be resolved in a future release. Once you have updated, please let us know if you encounter the same issue. I'm sure you know this already, but just for reference, you can find a full list of bug fixes on the link below: Release Notes - Invision Community
  14. Hi @nanotek, Thanks for following up and letting us know you have had this issue sorted. Please don't hesitate to get in touch with us if the error pops up again, or if you encounter any other errors with your community.
  15. Thanks for following up, @xTheBoss. If you encounter any other issues, please don't hesitate to let us know.
  16. Hi @Maksim Afonin, There is no way to download any version other than the latest one available from Invision Community, which is currently 4.7.5. I do apologise in advance. The only thing I can suggest is to keep your current version until you have access to PHP 8. Version 4.7.4 onwards will require PHP 8 to function correctly. I wouldn't take too long though as PHP 7 is now end of life.
  17. Well, you do. Just kidding! 😁 It's never a wrong thing to voice your opinion. It's the way you do it that makes all the difference. I have no hesitation in giving credit where credit is due.
  18. Hi @JankaR, Great to see you are up and running again. If you encounter any further issues with this or something else, please don't hesitate to come back and let us know. 🙂
  19. Happy belated birthday, @Orioni! 🎉
  20. My pleasure! I knew it would help people go straight to what they were interested in if there were other parts of the video they already knew about or didn't want to watch. That's why I'm here. 😉 Thanks again for your suggestion. I really think timestamping longer videos like this one will benefit quite a few people. I know, right? Considering 2020 and 2021 are basically write-offs due to COVID-19, this year has gone in the blink of an eye. Onto bigger and better things in the new year. 😁
  21. Welcome to this week's Invision Insight! Well doesn't time just fly by?! We are a little over two weeks away from Christmas and well into the holiday season! I hope everyone's got their presents ready or at least has an idea of what to buy for their loved ones. I'm a last-minute man so I have so much time left before joining the crowds... 😅 For those following the World Cup ⚽, despite Australia being knocked out of the tournament by Argentina, my equally supported team from my roots, Portugal, has made it through to the quarterfinals! 🎉 I would love to hear what you are up to and are most excited about this time of year. To keep you in the loop with Invision Community... December 2022 Chat - In Summary We received some feedback from the chat we hosted last week, (shoutout to @jesuralem), so I thought I'd provide a summary of key items discussed to offer everyone an opportunity to catch up on the latest from the team! For those that can, though, give the video a watch to get the full context. I hope you've got your reading glasses on... Intro Improved the software and user experience. Collaboration through our clients, community and the team, we identified needs and delivered additions and improvements. We planned to pivot where it made sense regarding feature requests and suggestions. Industry and client needs have changed, including during and post COVID-19. Goals for this year was content engagement and also on support communities, which have been a big driver of growth. Factor in time to fix bugs, do updates such as PHP 8 and build the tools needed to get people through the transition. Security and performance problems which we have to prepare for. It's a balancing act with new exciting features and necessary things required to ensure the software functions correctly. Refactor language system, which is time intensive, however required for functionality. Delivered 6:11 minutes into the video: New Alerts System was launched in July 2022, with version 4.7. Engage with single users or multiple member groups with a message that must be acknowledged and dismissed before further engagement with the community. 11:51 minutes into the video: Webhooks and Integrations was initially launched in April 2020, with version 4.5. Webhooks implemented in February 2022 with version 4.6.10. Enhancements and more apps released in July 2022, with version 4.6.10. 18:57 minutes into the video: Live/Smart Community was launched in July 2022, with version 4.7. Includes trending content, who's typing and who's viewing, image processing for discoverability and moderation, this is an immediate function and not cached and it changes the dynamic of a community in a positive way. 26:36 minutes into the video: Improvements Solved/Unsolved filter for Activity Streams was launched in July 2022, with version 4.7. Schedule topics to be published on a future date was launched in August 2022, with version 4.7.1. Marking posts as solutions was launched in September 2022, with version 4.7.2.1. 28:39 minutes into the video: Applications: Revamp, Refresh, Repurpose Calendar, renamed to Events, was launched in October 2022, with version 4.7.3 (additional updates deliver in November 2022, with version 4.7.4). 32:00 minutes into the video: Gallery revamp preview - Coming in 2023! 37:11 minutes into the video: Full list of key features we delivered in 2022 (including over a massive 800 bug fixes!). 40:15 minutes into the video: Community questions asked and answered live. Coming 47:18 minutes into the video: Summary of what we have planned for 2023, including (but not limited to) Gallery, Live Topics, GraphQL and other integrations, an Invision Community style update, statistics and reporting, email balance management on the Cloud platform, more enhanced security backends, tech improvements such as OpenSearch and Elasticsearch, removing some JavaScript for efficiency on the frontend, Commerce and Pages. Closing 1:01:50 minutes into the video: Closing comments and sign off. Expectations of a forum as a platform, the mindset of a community and the human component. 1:05:50 minutes into the video: Some reminders, including slow-down of development over the Christmas and holiday period. No new release in January, but back to our monthly release cycle thereafter. If you missed the event or video altogether, I'll link it below. Fast track to the above timestamps if you want to skip straight to what you are most interested in hearing about. Feel free to below on this topic or the December Year in Review and 2023 Preview (Video) topic. Upcoming Event The Invision Community team has been at work organising another event, this time delving into the world of automated and manual curation methods available for you to implement in your very own communities. Please don't forget to RSVP and mark yourself as going (or at least a maybe) so you don't miss out! Anyone that hasn't RSVP'd will not receive the Zoom link. Changelog Here's what the dev team have been working on over the last seven days: See you in the community and next week right here for another Invision Insight! I look forward to hearing from you all! Thank you everyone! 🦘
  22. That's a valid point. Thank you for your suggestion once again. I'll wait until we get some more feedback before passing it onto our team for review. 🙂
  23. Hi @David N., Thanks for your suggestion. The main concern you are bringing up is that the '✔️ Going' button looks to be toggled before someone presses that button to RSVP, right? I disagree that the words 'Sign Up' would be a better alternative as that implies you are subscribing to something as opposed to just informing whether you are attending the event or not. Perhaps a solution is having all buttons the same colour until one is actually toggled? When someone declines the invitation, then that is the action. They would then show in the declined list which is their status. I'm keen to hear some more feedback on this before sending it up for review by the team.
  24. Glad to hear it has all been sorted out for you. Please don't hesitate to get in touch with us again if you encounter any further issues with your community.
  25. Hi @Pushpendra Singh Chauhan, I am using Microsoft Edge and there is an option to choose what to clear every time I close my browser. These include cookies and other site data, autofill form data, etc. Only you or your browser can delete cookies from your system, not Invision Community. If you would like to take an additional step to be more careful, then definitely do what @Randy Calvert has suggested and untick the 'Remember me' field.
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