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Jim M

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Everything posted by Jim M

  1. Jim M
    Apologies, this looks like a process issue on our hand as you are not UTF8MB4 which is a requirement now. I have transferred this to a ticket so we can resolve this for you now.
  2. Jim M
    You can simply go into your database (using PHPMyAdmin or similar) and then go to the core_members table, at which time you would locate both the account you know the password of and your administrator account. On the administrator account, find the number for member_group_id column and then update that column for the account which you know the password of. This will then make the regular user account that you know the password of an administrator. You can then edit the password of your original administrator account.
  3. Jim M
    Is there an account on your community which you do know the password of? They do not need to be an administrator for what we are about to do.
  4. Jim M
    To clarify, were you able to submit the forgotten password form and you didn't receive the email? Have you checked your spam folder?
  5. Jim M
    Sorry, seems you did not mention the error which you're running into. Keep in mind that on Cloud, we while do manage the maintenance of your database, it does not mean there could be a bug in the software which is causing an error or a third party add-on creating an error. It looks like you are a part of our Cloud, you can still open a ticket in Client Area -> Manage Purchases -> click your Cloud package -> Support. However, our community here is an official means of software support so there is no change.
  6. Jim M
    What are you seeing as an "integration"? If it is simply allowing your Wix users to login to your Invision Community instance, yes, we offer an OAuth 2.0 handler for this purpose.
  7. Jim M
    Glad at least you have a direction to try.
  8. Jim M
    Sorry to hear that this has happened. However, we would not be able to assist with transactions with a third party. If you haven't already tried, please contact them via their website.
  9. Jim M
    After logging into your community, I was able to find what I needed but using the same settings, I am unable to reproduce this. I have, however, turned this into a ticket so we can investigate what is happening here more closely. It seems there are a lot of configurations done to your environment so we will need to inspect this to see what may be happening here. Please watch your email for further correspondence.
  10. Jim M
    I'm afraid, it is not correct, which is why we sent this. Please respond with any further questions or concerns in the ticket.
  11. Jim M
    I'm afraid, we would require what your members are getting approval for moderation. That is not included in what you have provided so we would require more info.
  12. Jim M
    We would need to know what is causing moderation approval here for your members. Guest group would not be impacted by this. Yes, it is indeed. I moved the topic here for you 😉
  13. Jim M
    I'm sorry you feel we are not responding but we are actually awaiting information from you to proceed. Please check your email inbox for the address we have on file.
  14. Jim M
    Could you please let me know what moderation restrictions you have imposed here that require approval? I tried with group-imposed moderation restrictions, and I am unable to reproduce what you mention here. I am correctly getting the registration form and only have my guest's content show when I complete the registration process. Bugs, issues, etc... would be submitted to our Support forum as support is required to aid you resolve the issue, tell you if it functions as intended, etc... Feature suggestions/improvements, software/company feedback, etc... would be submitted to Feedback as this is more product/company focused and non-support oriented, it will not fall under our usual SLA 😉 .
  15. Jim M
    I would advise disabling third party addons/themes and testing again, this is not how Post Before Register functions. Moderators would not see the post if configured correctly and nothing is causing it to function incorrectly Please also post things like this in Support rather than Feedback.
  16. Jim M
    Please be advised I have moved this to a ticket so we can take a look at this more closely.
  17. Jim M
    This is not something which we offer at this time.
  18. Jim M
    Glad to hear things are working again.
  19. Jim M
    You would have received an email from us on December 26th.
  20. Jim M
    Did you just recently upgrade to PHP 8.1.27? If so, it looks like you have opcache in place, could you please flush that for good measure? It should have during the upgrade but like to be sure. You will also want to upgrade to the latest release. Additionally, could you please ensure that PHP 8.1.27 is installed in all directories as well? This is peculiar that you are getting this error unless somewhere across the way something is incorrect. While we're at it, please ensure that all required modules are installed:
  21. Jim M
    It's worth noting that you have quite a few customizations on this site as well so it would be worth checking if you modified the email templates, as mentioned above. However, we would require access to assist you further as well it seems: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  22. Jim M
    We would need to know your URL if you still require assistance.
  23. Jim M
    You may wish to do a fresh installation to get those database table names into a new database that you delete later. Before you go through all this work, did you just recently install your Invision Community software? Is there anything you want to keep? If you just recently started and don't have much, you could just create a new Invision Community installation into a new database and then delete the Invision Community database tables from your WordPress database.
  24. Jim M
    You would want to contact a server administrator. Typically, it can be numerous issues from performance to configuration. I’m afraid, not something we can narrow down from a software support point of view.
  25. Jim M
    You will want to contact your hosting provider for assistance. 502 Bad Gateway is a hosting error.
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