Everything posted by Jim M
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Images Off Center On iOS
Looks like the images aren't big enough to fill the container and they are left aligned. Is this using a default template in Pages?
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Removing images from a user's profile: No longer possible in v5?
This is currently an administrator permission. I have brought this up internally to confirm this is a concise change or a bug that it isn't available to a moderator any longer.
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How To Add A Global Block Here?
Probably could do the same with a template hook in version 5.
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Upgrade Help
Yes, any product which has "Physical Product" unchecked (aka false), will carry over without issue. No change necessary.
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Advertisements - manual ad placement missing in v5?
On the front-end, click your Display Name in the top right -> Page Editor
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Advertisements - manual ad placement missing in v5?
You will need to add this in those locations which you want.
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Advertisements - manual ad placement missing in v5?
You would just add the advertisement to the sidebar or if you only want those on Pages, use the advertisement block to add it to your sidebar.
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Zoom meeting player/integration
We have Live Topics which allow you to schedule a live viewing of a video and allows your users to comment on the video as it goes along (there may be some conversion neccessary to get a live Zoom meeting into YouTube to be viewed in it though). After the live event, it then would get converted into a topic for individuals to review after.
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Stop Data Collection By IC In Cloud?
As mentioned in your ticket, with your concerns around this, I have forwarded it to management.
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Upgrade Help
If you're sending with an attachment, I would suggest not sending with an attachment to see if that helps but I'm afraid, it doesn't appear to be reaching us.
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Stop Data Collection By IC In Cloud?
There's no PII or personal information there so it is just anonymous data usage of how many pageviews and how long a page took to load. We use this to evaluate your site at our edge to ensure that the performance we expect is being relayed, ensure that the pageviews and bandwidth meet our fair usage policy, etc... I'm not sure I would call it very valuable to someone who isn't running our Cloud.
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Stop Data Collection By IC In Cloud?
There really isn't much, if any, user data being collected, as seen here: https://developers.cloudflare.com/web-analytics/data-metrics/high-level-metrics/
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Stop Data Collection By IC In Cloud?
That will not be compatible with our Cloud.
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Stop Data Collection By IC In Cloud?
The data collected there would be more statistical in nature about what they are visiting on our Cloud resources than about the individual themselves. We currently do not offer a way to disable this but you can reach out in a ticket for more information.
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New website!
I don't know if there is a need for clients to login on the marketing site itself. Under resources, we do have links to the Client Area and community. Which are you wanting to login to?
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I can't find certain topics in the search. Why?
As mentioned, this is likely already being unarchived as a part of that batch so can't be individually. If it hasn't in another day or two, we can certainly convert this to a ticket to investigate further.
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I can't find certain topics in the search. Why?
When you made the change it should tell you the percentage of your topics which would be impacted. It will not give you a number. It is likely in a batch getting converted but if it hasn't in another day or two, we can certainly convert this to a ticket to investigate.
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Upgraded to v5, Forum no longer funcioning.
Please revisit and go to /admin/upgrade and make sure there is nothing after /upgrade. You are now in talks with us :) . However, you can also submit a ticket from your Client Area in Manage Purchases -> click package -> Support. On this occasion though, I have run the upgrader for you.
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I can't find certain topics in the search. Why?
It is a background process to unarchive items. It can take quite a while depending on the number of topics.
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I can't find certain topics in the search. Why?
Archived topics will not be in the search index. You will want to address this in ACP -> Community -> Forums -> Settings -> Archiving. If you have any questions, please feel free to let us know.
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Where is the support channel now?
As Cloud customers, this is where you will post for technical support issues if you choose to do so on our community. Cloud customers also have access to create support tickets in your Client Area which you will communicate with us over email. "Classic", our self-hosted licenses, has been separated as generally they have separate support issues from our Cloud clients.
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The search funciton on my community or this forum are useless
Would keep in mind that the Activity Stream there is limited to 365 days by default to keep load time and resources reasonable. Therefore, if you have not started anything within that time, you will not see it. You may also see replies of yours from your own topics in that stream if you have opted to keep "Content items, comments, and reviews" under "Show me." You may wish to click "Content items" if you don't wish to see that. Think what you have given us is still valuable feedback even though the software is working as it is intended. We also have the less feature-rich profile activity, this can be seen by going to your profile -> See My Activity -> filter by Topics. There isn't a way to filter by forum but it is all encompassing.
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New member admin notifications
Yes, you can manage administrator notifications for your admin user by going to ACP > Notification bell > Notification settings. Hope that helps.
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5.0.17 is now available!
As mentioned in your topic, you will need to downgrade to PHP 8.3 which is a supported version of our software or restore your files from the backup you took prior to the upgrade. This is the issue which we are trying to prevent and is a new feature in this release of our software. We apologize for the inconvenience of being stuck but if you install on or use a version of PHP that is not supported, that also will cause issues/headaches/tickets and what we are trying to prevent here.
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Who's Online
It was never meant to be a real-time view into who is online as the technology behind it would be too slow and cause your community to be sluggish. That is why we developed the Live Engagement features to see who is viewing the topic and replying. Alternatively, you can click the full list to see real-time.