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Jim M

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Everything posted by Jim M

  1. Jim M
    Unfortunately, the credentials on file are not valid. Could you please verify and update?
  2. Jim M
    Could you please provide the name of the database in question and also an example user you want to be able to view it?
  3. Jim M
    Thank you. We also would require your display name on your community to investigate this.
  4. Jim M
    Is there a specific URL which you have bookmarked or are using when this happens? Unfortunately, when logging in with the credentials provide on both the front-end and ACP, I am not encountering this error.
  5. Jim M
    Thank you for your question! Unfortunately, this is not something that is achievable within Invision Community at this time. The cookies page is automatically generated by our internal system information that is based around options selected in the ACP (e.g. if you use Facebook pixel integration, we include that information)
  6. Jim M
    Thanks for posting! Unfortunately, this issue is beyond the scope of our technical support. 👩‍💻 Our technical support is happy to help you with the Invision Community platform, but we're unable to help with things like server management, theme questions and modifications. I've moved this to our Community Support area where other Invision Community owners will see it and help where they can.
  7. Jim M
    please add 50.28.58.142 and 144.202.11.32 to your firewall whitelist.
  8. Jim M
    Any console errors when this happens?
  9. Jim M
    Is the feed valid and your server was able to access it when doing the test in setup? Could you please verify your access details on file are valid and let me know the name of the feed? I can then review it further.
  10. Jim M
    Could you please go to the Client Area and download a full set of files then extract those to your computer. Then please upload these to your server, overwriting what is there. Then please have them try again.
  11. Jim M
    I would recommend checking with your previous host or the backup you took as you are missing folders being referenced. In the example below, you are missing /uploads/monthly_2017_05/ on your new server thus a 404 error on the front-end would be correct.
  12. Jim M
    I would recommend taking advantage of this time and working with your hosting provider to see what you need in the .htaccess. If it is nothing, you can use the one from the ACP. If you need items in your existing .htaccess, you will want to copy the script from the ACP's .htaccess you downloaded and put it in your existing .htaccess. Once you're done, you'll want to test for any issues.
  13. Jim M
    That would require customization. I'm sorry, there are no means to do this in the default software.
  14. Jim M
    There is also a static option in the footer. It is worth noting that our advertisement module will only allow 1 ad to be shown per location per load of a page.
  15. Jim M
    This is the same as typically clearing cache in the Support Tool. This technique isn't always required but is a "nice to know" thing when you're having an issue, likely why it's not (yet) in the guide.
  16. Jim M
    Glad to hear you found a solution to your problem. Please be advised I moved this to Community Support as it is not recommended or supported to run custom manual queries like this against your database. Keeping a backup of the change prior is recommended as that would be our solution to any problems resorting from this manual query.
  17. Jim M
    This would require a plugin, we only allow time cutoff for this, I'm afraid.
  18. Jim M
    For 2, this is rather intended to do this as it is a safe guarding but will automatically delete at your configured time. If you perform the deletion the way @Miss_B suggested, that will not encounter this and will straight delete. I am unsure if this will work but you could change the configured time setting up so that automatic deletion is more soon.
  19. Jim M
    You would use the advanced search to find a criteria which will fit your needs and then sort by clicking the validating tab to get those that fit it and are validating. You can then use the prune feature in the blue bar to prune all found.
  20. Jim M
    Glad to hear you've found the issue. Could you please elaborate on what you did for those following along at home?
  21. Jim M
    There would not be. These would indicate how you installed this add-on or if it is "Invision" it is one of our own applications.
  22. Jim M
    The validating tab should hold anyone who is awaiting manual validation. However, this may require further filtering if there are other validating members in there.
  23. Jim M
    You are a self-hosted client so you would need to contact your hosting provider. Currently, it looks like you're having an issue with your SSL certificate as it may be expired. Your hosting provider will need to assist you with that.
  24. Jim M
    You may wish to use an automated payment process in Commerce so an individual does not need to message or you could use the Contact Us form for users to reach out to administrators.
  25. Jim M
    Sorry, there are no means to ban a mac address. You can disable message permission to your default member group and then automatically promote them to a different group on making x approved posts through group promotions:
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