Jim M
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Everything posted by Jim M
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I can move this to our Feature Suggestion forum if you would like to suggest that? Typically, the version is a numerical number with minimal SEO significance but of course, we do not limit that. Please let me know.
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Sorry, we do not have any open/recent tickets for your account. If you have submitted an email directly to our support address, I'm afraid, this would be rejected and sent back to you with instructions to submit your request via the Client Area. How did you submit the request?
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I have created a ticket for you, you can share it in the ticket for our developers.
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Appreciate the feedback and fully understand but to be honest, we haven't had the need around these items over the last few weeks and we've done our normal support volume. I am just saying, you can do this if the need comes up and addressing your concern that there are ways to handle "sensitive" information. Addressing the ticket concern, once things hit a ticket, it's the "OK we need access for our developers to further review" and there is extremely limited communication from the client's end at that point. We then have updated the topic with anything further that has come to it. Ultimately, like @Jordan Miller said, it is a new process and it is going to take some time to get used to from both customers and our staff. Think benefits are already showing with customers helping and contributing so continue to work through it and we welcome any feedback 🙂 .
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We will never ask for sensitive information here in the public topic. There are ways around it that we can obtain support and still benefit the community by being a part of the request. You're, of course, very welcome to omit any information out of logs, screenshots, etc... you do not want to share publicly (such as server paths). If you need to pass a URL, you're welcome to provide a relative URL that does not include your domain, for instance: /forums/topic/123-my-topic instead of https://example.com/forums/topic/123-my-topic . We know your URL so can fill in the blanks 🙂 . You would never need to answer/reply to both a ticket email and the support topic here. If we need to transfer your support topic to a ticket, you will only need to correspond with us in the ticket. Once the ticket is resolved, we (Invision Staff) will update the topic here so the community benefits from the result.
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URL Link for Events in Calendar
Jim M replied to LIVIO's topic in Classic self-hosted technical help
Thanks for posting! Unfortunately, this issue is beyond the scope of our technical support. 👩💻 Our technical support is happy to help you with the Invision Community platform, but we're unable to help with things like server management, theme questions and modifications. I've moved this to our Community Support area where other Invision Community owners will see it and help where they can. -
We have escalated your ticket to our advanced support department for investigation. You should have received an email about this. They are only available Monday - Friday during regular business hours so it will not be till Monday likely that you receive a response.
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Sorry, designer's mode will show above the table if it is enabled or not. If it is not, you can safely delete that folder.
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The theme folder will only be present if you have used Designer Mode. I would suggest checking if this is enabled in your ACP -> Customization -> Themes. If it is not, you can safely delete this folder.
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In your ticket you were asking us to review your privacy policy, this is why we stated for you to hire a lawyer if you need help in doing so. We are not lawyers and cannot state whether or not your privacy policy will be applicable in your scenario. I apologize though that you did not find our support helpful and appreciate your feedback for future interaction.
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@opentype is correct, this is a legal document which describes your policy for handling data on your community. We would only provide assistance with technical items around Facebook's APIs. For legal documents, it is always advised to contact a lawyer to ensure that your policies coincide with laws which may impact your community.
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Are you having trouble with any other URLs which submit content? Your URL on file is HTTP but you're using HTTPS on your community. Did you fully update to HTTPS as according to this guide: https://invisioncommunity.com/4guides/advanced-options/configuration-options/using-ssl-https-r273/
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Please update your email address on file in the Client Area and we can re-send.
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Please be advised I have submitted a ticket on your behalf as we are going to need to get this looked at by our advanced support team. This is likely an error specific to this user so we'll have to see what is happening.
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MySQL DB is too high (forums_posts) - Archiving not helping
Jim M replied to Mike G.'s topic in Technical Problems
If you'd like to update your access details in the Client Area, I can take a quick look to see if everything is OK. The idea too behind these tasks are to move slowly enough to not bring your site down too but if they haven't moved any in 24 hours, something may be wrong. -
MySQL DB is too high (forums_posts) - Archiving not helping
Jim M replied to Mike G.'s topic in Technical Problems
Archiving would happen in the background. If you are running background tasks based off of traffic, it could well be these are not moving due to lack of traffic. You can try to change this to CRON by going to ACP -> System -> Advanced Configuration. Ideally though, our recommendation here would be to move to a hosting provider that does not limit your databases to be this small. In due time, you will quickly reach a point where you need to archive more content and more content, etc... -
Help with Customization > Themes > Events
Jim M replied to Scott Allen's topic in Classic self-hosted technical help
Thanks for posting! Unfortunately, this issue is beyond the scope of our technical support. 👩💻 Our technical support is happy to help you with the Invision Community platform, but we're unable to help with things like server management, theme questions and modifications. I've moved this to our Community Support area where other Invision Community owners will see it and help where they can. -
@opentype is correct. There are no means to hide the category function. Do you only have 1 category or many categories?
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Could you please message me the user's display name? That error states there is not a validating record.
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Time discrepancy in Most Recent Member
Jim M replied to Gabriel Torres's topic in Technical Problems
Is your computer/browser set to use UTC? https://webbrowsertools.com/timezone/ -
Are you having any issues with anything in specific? Are you seeing these issues right now? Viewing your community as a logged in user, I am not seeing any issues. In fact, pages are loading quite quickly, if not borderline immediate for myself on and off our VPN. If you are able to provide us an action or user's display name that we can take a look at, we can certainly look at this further though.
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To submit your domain request, you can go to Client Area -> Manage Purchases -> click your Cloud purchase -> scroll down to Request/Change Domain.
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Yes, long as you can change the nameservers or manage the DNS, you can use it here 🙂 .
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If this is for a Cloud package, please submit a ticket and we can assist you with doing so 🙂
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It looks like you've also recently put into place a HTTP to HTTPS redirect but may not have updated our software to properly to reflect HTTPS. Please remove the HTTP to HTTPS redirect on your server and follow the guide here: https://invisioncommunity.com/4guides/advanced-options/configuration-options/using-ssl-https-r273/
