Jump to content

Jim M

Invision Community Team
 View Profile  See their activity

  • Posts

    9,253

  • Joined

  • Days Won

    45

 Content Type 

Downloads

Release Notes

IPS4 Guides

IPS4 Developer Documentation

Invision Community Blog

Development Blog

Deprecation Tracker

Providers Directory

Projects

Release Notes v5

Forums

Events

Store

Gallery

Everything posted by Jim M

  1. Jim M
    The phone number field within Commerce would support international phone numbers. A custom UI integration like this would require customization.
  2. Jim M
    I guess my question is, what was your recognition of that the process was complete? Typically, this would happen slowly in the background so there would not be a task like many other items that you could see "completes." It also, depending on the size of your community and your settings, could have a lot to crawl through and would do topics in batches so you may see some topics archived but others have not yet been processed.
  3. Jim M
    Please be advised we have replied to your ticket with next steps. Anyone on our platform in the future who needs a restore, all you need to do is submit a ticket and we will assist you further.
  4. Jim M
    What are the stock levels which you are attempting to set? Are you using any custom field relationships? If you could detail the exact information, we can certainly look further into this for you.
  5. Jim M
    A guest cannot purchase without creating an account during checkout. If you do not want guests to go through that process, you would simply remove guest access to the product or store overall. To remove access to the product, you would edit the product -> Store Settings tab -> Show to member groups. To remove access to guests from the store entirely, you would go to ACP -> System -> Applications -> expand Commerce -> Remove permissions for Guests on the "Store" module. This also is possible by going to ACP -> Commerce -> Store -> Settings -> Purchase Settings -> Force users to make a purchase when registering?
  6. Jim M
    Thanks for posting! Unfortunately, this issue is beyond the scope of our technical support. 👩‍💻 Our technical support is happy to help you with the Invision Community platform, but we're unable to help with things like server management, theme questions and modifications. I've moved this to our Community Support area where other Invision Community owners will see it and help where they can.
  7. Jim M
    As mentioned by Sonya above, this would be the only possible method from the native software. Any requirements outside of that, would require customization which is outside our scope of support. You may wish to reach out to a third party developer or check out our developer documentation to achieve this.
  8. Jim M
    Sounds like there is something being called from your theme or hook which is not present or out of date. If this is still happening, you will want to investigate this by disabling all third party applications/plugins and switching to an unmodified theme to see if you can reproduce it. If it is not happening recently, you will want to check your system log pruning and ensure it is set to 30 days.
  9. Jim M
    Is there more detail you can provide? Where does the notification take you? I.E. the first post, an unread post, the last post, the mentioned post, etc... Also, it is worth mentioning, looking at your screenshot, you do have quite a few third party applications and plugins plus a custom theme. It may be worth disabling all these to see if they are impacting you here.
  10. Jim M
    By the stack trace, looks like it is the "indisposable" application.
  11. Jim M
    Yes, MySQL 8 is currently supported.
  12. Jim M
    Javascript errors would be seen using the browser console (F12 on most browsers). You would need to work with your advertisement provider to ensure you implement the script correctly. Our software would merely only output what you provide it so, I'm afraid, this would be outside our scope of support when there's an issue with the advertisement script.
  13. Jim M
    Is the tracking script accurate?
  14. Jim M
    You can set icons in ACP -> Customization -> Appearance -> Icons & Logos.
  15. Jim M
    The Facebook registration does not require any fields on the Registration page to be filled out. However, if they fill out any, it will attempt to validate it so instruct them to not fill any out as those are validated upon leaving the field. The "You are not permitted to register a user account with this site." sounds like they may be getting blocked by the spam defense system or a ban filter in your ACP. If they are able to provide their email address and/or IP address, you can confirm in your Spam Defense log.
  16. Jim M
    Looking in your logs, this is due to your Authy account is suspended. I have disabled Authy Two Factor Authentication for you so you can manage this in the ACP.
  17. Jim M
    Google Analytics would use Google Tag Manager these days to insert the tracking script. Please ensure that is accurate. Please also trying to disable your advertisements as I am seeing numerous Javascript errors coming from them
  18. Jim M
    Is the language in your ACP which is being used, English? If not, you would need to enable English to set the database title for that language.
  19. Jim M
    Sorry but Clubs do not offer RSS import at this time for Blogs at this time. You can certainly suggest this in our official Feature Suggestion forum.
  20. Jim M
    Unfortunately, the information we've been provided is a display name where your login requires an email address. Please verify and update.
  21. Jim M
    These are updated via background tasks normally which are fed via traffic on the front-end of your community. Looking on your tasks, these look to be operating normally. However, I'd like to check the blog here. Are you able to provide me a link to the example blog which isn't importing?
  22. Jim M
    Please be advised I have moved this to a ticket for you so we can move forward and assist you with your cancellation.
  23. Jim M
    I would recommend reading our guide on Spam Prevention here and let us know if you have any questions. In a quick review of your community, it looks like you're only deploying CAPTCHA on the registration page. You may wish to also use the Questions & Answers feature, which will allow you to specify questions specific to your niche that bots can't figure out and human spammers would take too much time to research that it isn't worth it to them. Additionally, check your IPS Spam Defense settings to ensure that they are set to disallow registration for 4 and review registration for 3. That way known spammers in our system are not able to register.
  24. Jim M
    Thanks for reporting this. I have transferred this to a ticket so that our Marketplace team can review what happened here.
  25. Jim M

    Fluid View

    Jim M replied to AlexJ's topic in Technical Problems

    Could I confirm that the theme you're using is compatible with this functionality? Also, are you happy for us to enable this to test on your installation? When I enable this on a test installation with 1 forum, it's sub-forms' topics show up without having to click them in the fluid forum selector so I would like to test this on your community's installation.
Invision Community © 2024 IPS, Inc.
×
×
  • Create New...