Jim M

Please let us know if you require further assistance after performing what my colleague mentioned.

This would indicate that the plugin has this class but it is not on your system. It likely is not related to the issue of accessing the ACP as it shouldn't loaded there.

Sorry for the delay but as mentioned in the information sent to you: I have escalated your request to that department and they will provide further assistance as quickly as possible. Due to the advanced nature of your request, please note that it may take longer than usual to fully address your concern. Please also note that advanced support is only available Monday through Friday. I apologize in advance for this delay. Our advanced support works on a queue based system so someone will be in touch when it is your turn. However, you likely you won't hear anything till next week.

I've moved this to a ticket so we can investigate this further as something is not right. Please see your email for information we require to move forward.

Glad to hear you're up and running again 🙂 .

There was a bug we noticed with the vendor we used to check VAT numbers with which brought false positives. If you are able to provide an example VAT in a message to me, I can verify if it is impacted.

The fix alluded to by my colleague has not been released just yet. Sorry for the confusion. We are aiming for 4.7.3 with this fix.

Unfortunately, the root issue here is that there is no code in our software to perform what you're mentioning here. Looking at your community, it looks like there are some customizations still running. You may wish to setup a Test URL to see if you can run into the identical issue. If you can, I would advise uninstalling all third party applications/plugins/themes/etc... to see if you can reproduce it on your community but without these items at all. Getting the system back to it's natural state is required here as you are stating an issue with functionality that our software does not have.

These would be issues with your server which your hosting provider need to resolve. They look to be related to Imagemagick. You can try switching to GD by going to ACP -> System -> Files -> Image Settings but hard to say what is happening here because it is referencing a path from cPanel (your hosting panel).

Are you using any caching or a load balancer on your server? It is very odd to have this change between browser sessions.

Unfortunately, that also points to a database connection error when the language cannot be loaded from the database.

Could you please try clearing your browser's cache and accessing again? Unfortunately, I am not receiving that.

Believe I am having trouble with what you mean here still. Believe there might be a language barrier. Could you please provide a screenshot to what you're referring to? What you are explaining to what you mentioned with missing field is clear to me.

After disabling all third party applications and clearing your cache, everything is looking OK. I would advise slowly enabling your third party applications one-by-one to ensure there are not related to what happened here, making sure they are compatible with the release prior to doing so.

I would advise first clear your community's cache by going to ACP -> Support -> Clear System Cache. While the ACP may look weird, it will still function. If you still are having issues, please ensure that the access details below are up to date. We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.

Has the file completed uploading when you submitted the record? Trying this out myself, I am able to see that the file uploaded successfully and I am able to editor the record and see the file.

You're most welcome. Let us know if you have any further questions.

Sorry, I am not quite understanding what action is being performed here which causing the uploaded file to be missing. Is this something you're seeing on your community all the time or something specific you're performing causing the image to be missing?

This would indicate that this group was used as a secondary group and thus no move was required. I would advise checking your Group Promotions, likely something is configured there incorrectly or will need to ensure your VIP donations group are marked to not move individuals from that group if you want them to stay there.

Only your custom CSS files will appear in the Theme ACP theme editor now. Any questions will be answered here:

The system will update these numbers in due time. If the members were moved either manually via the search tools or with group promotions, there shouldn't be any members without a group. If you are finding otherwise though, please let us know.

Could you please let us know the display name or user ID for this user? (feel free to message me if you do not want this public) I believe what is happening here is that the PayPal reoccurring payment may have happened, hence the PayPal screenshot but it is not connected or failed to connect to your server. Checking this fully with the member will help fill in some missing info/questions I have.

You will want to process the upgrader by going to {your-base-url}/admin/upgrade

4.2.7.1 will allow you to enable add-ons still. They will no longer be locked.

Sorry, our bug tracker is internal and not something which you can view. You can check our release notes for when the fix is available.