Jim M

After defining the constant for recovery mode, are you going to the ACP to login? It will not be applied till you do. If you are still receiving an error, please clear your /datastore directory on your server. Then try to login to the ACP again. If that does not help, we will require access to assist: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.

Sorry but it will take some time for our advanced support to look at your ticket and this will take longer than our typical support response times due to the advanced nature of your request.

Glad you were able to resolve your issue here. Thanks for the update too!

I would advise checking to ensure that your language pack is up to date and compatible with 4.7.2. You can check this by creating/switching to an unmodified language pack. If the error does not persist then this is an issue with your language pack.

I would advise using recovery mode if this is happening in the ACP:

I'm afraid, there is no easy, one-click button unless you want to delete all their content (including posts, etc...).

Unfortunately, a 503 Server Error is an issue with your server or underlying hosting. You would need to work with your hosting provider to determine the cause here. If there are any errors with our software which we can provide assistance with, please let us know.

I'm afraid, in order to investigate what is happening specifically on your community in your environment, we would require access. If you do not wish to provide us access, you can certainly wait for the fix which will be released from other individuals who are having a similar problem but there is no guarantee that it will resolve your issue if there is something specific to your installation/environment.

🙂

Have you tried recovery mode? Often this is an issue with a third party add-on and disabling it in other ways, such as the database, does not clear all the data associated. Here's more on recovery mode:

Sorry for the inconvenience. I have removed this for you now.

Glad to hear you found the issue!

The given issue there would be an incompatibility with PHP 8 and your theme/plugin. You would need to work with the respected authors to resolve it, I'm afraid.

Believe there is a misunderstanding. You or your hosting provider would need to provide us the server error log entry.

You would need to troubleshoot the error then, I'm afraid. An Internal Server Error is very much like the check engine light on your car. It says something is wrong but not exactly what or where. You would need to get the server error log entry for the issue and resolve any server-based error there. We can take a peak at the error but if it is not related to our core software, I'm afraid, it would be outside our scope of support.

Thank you. I was able to get in now. This appears to be an issue with the "Who Was Online" plugin. Once I enable that plugin, I am receiving a 500 Internal Server Error. You would want to check your server error log entries for the error it is producing on your server and resolve any issues related to it with the server. If the error is related with the plugin, you will want to contact the author for assistance.

Glad to hear it's working for you 🙂

Subscriptions and Products are separate purchasable items in Commerce. Subscriptions are essentially simplified renewable Products (e.g. Products that renew in a defined period like a subscription). You can read more about these: Products: Subscriptions:

Guest posting is, unfortunately, always going to have a spam counterpart to it to a degree as you will have human and bot spammers. You could ensure that hCaptcha is enabled to it's hardest degree in your settings. However, that still might not be enough and will let in human spammers or sophisticated bots. As @Miss_B stated, using something like Post Before Register would be advised if you want to add in additional validation steps for posters/users but want to have them start creating their post before registering (an illusion of guest posting).

I am sorry for the delay, as it is the weekend, please keep in mind that requests will be delayed in certain departments.

Please switch to an unmodified theme and disable all applications/plugins then try again. An issue was identified and fixed so want to ensure these items are not causing what you're seeing here.

Grouping or separating Subscriptions is not possible, I'm afraid. If you need this functionality, I would suggest switching to renewable Products which you can put in categories and separate them off.

I'm afraid, the Admin CP information for our software which was provided is incorrect still. I would advise testing the information provided against what you have created because I'm afraid, it is not working.

Sorry, I understand it's frustrating when something that you paid for isn't working correctly. However, the ticket was escalated on September 7th and today is the 9th. Let's please not exaggerate things here 🙂 . I am sorry but we do not have any ETA still. Please note that we may never be able to provide you an ETA but that does not mean our team is not making progress on your issue. As mentioned in our reply in your escalated ticket: due to the advanced nature of your request, please note that it may take longer than usual to fully address your concern. Please also note that advanced support is only available Monday through Friday. I apologize in advance for this delay.

You're very welcome. Please let us know if we can be of further assistance with anything else.