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Jim M

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Everything posted by Jim M

  1. Jim M
    Would recommend to ensure that the theme is completely unaltered and not just named "Default" or some iteration of that. Next would suggest having the users clear their browser's cache for good measure to ensure they're pulling your latest CSS. This is what is currently in the CSS for mentions: a[data-mentionid] { display: inline-block; border-radius: 20px; padding: .1em .8em; font-size: 90%; background: rgb( var(--theme-mentions) ); color: #fff; text-decoration: none !important; }
  2. Jim M
    Our developers are still investigating this and potential next steps.
  3. Jim M
    Not having access to the poll or your community. My suggestion then would be to isolate any third party applications/plugins to see if they are related. Unfortunately, we have not heard any reports of polls not working correctly elsewhere.
  4. Jim M
    Do you have a link to the given poll(s) that we can investigate?
  5. Jim M
    I'm not sure what you mean, are you unsure how to run manual SQL queries (if so, ask your hosting provider) or are you stating that these tables/columns don't exist in the database?
  6. Jim M
    Did you upload the whole software and overwrite what is on your server? This will ensure that all version of the software are on the same version. Otherwise, if that doesn't help, we would require access to assist: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  7. Jim M
    Unfortunately, credentials to your ACP are still invalid. Please ensure you are testing the credentials before providing.
  8. Jim M
    While I am not sure this layout is intended for small screens, I have reported this to our developer team so they will investigate and see if they can improve this or come up with the proper warning. Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  9. Jim M
    Unfortunately, the credentials are invalid still. Please verify and update.
  10. Jim M
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  11. Jim M
    Correct, some of these forums do not have images. That would be expected.
  12. Jim M
    This is not a feature of the core software. However, through Pages’ block system, you could tailor each block you create to members or guests but can’t direct one set of users to one and another set of users to a different application like you mentioned here
  13. Jim M
    You may wish to check your settings and plugins/extensions, and clear cache for good measure. Maybe something is blocking it? Using a default installation of Firefox, on two separate computers running Win 11, I am not seeing any issues on our forums index page.
  14. Jim M
    Typically when this happens, it is a security module or permission error on the server causing the redirect. However, if you have any custom redirects in place, I would not rule those out either. At the end of the day though, this generally is a server error, I'm afraid.
  15. Jim M
    Yes, our pricing for our Cloud platform can be found here: https://invisioncommunity.com/buy If you would like, we can get you in touch with our sales team? They can help you figure out anything on pricing that you would need and answer other questions.
  16. Jim M
    Thanks for providing access. A little stumped on why this is happening for you as our settings are almost identical and even trying a few variations between them, I couldn't reproduce it so I have created a ticket to investigate further. Please check your email for more.
  17. Jim M
    Correct. Seems to be resolving now all of sudden. Not sure if the block just took a few. However, now the credentials on file, I am getting are invalid: The display name, email address or password was incorrect. Please try again (make sure your caps lock is off).
  18. Jim M
    Unfortunately, still access denied here for the site assigned to this topic.
  19. Jim M
    Please ensure that we can access the site on file for this topic. Getting access denied for our company VPN.
  20. Jim M
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. The only way I can reproduce this is if I provide Guests the ability to download files.
  21. Jim M
    Would suggest disabling all third-party applications and plugins then. As running the latest release on a basic install and not providing the guest group the ability to download files, has removed the purchase button (as seen in our Marketplace).
  22. Jim M
    Is there any caching in place? Unfortunately, I can't reproduce this.
  23. Jim M
    Our community is public. There is a notice to this on this forum's description as well 🙂 . I have gone ahead and edited your first post. You can change your display name in Account Settings -> Display Name.
  24. Jim M
    Please work with your hosting provider to do so 🙂.
  25. Jim M
    Please check your ticket, we have responded. Anyone else who is encountering this, please clear your browser's cache.
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